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“Rude staff”

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Goodtime Beach Hostel
Ranked #14 of 81 Koh Tao B&B and Inns
Certificate of Excellence
Reviewed 28 April 2014

This hotel has an excellent location and we stayed about 4 nights because of it. Half way through our stay we did look for other accommodation though (staying because we couldn't find anything else) due to the incredibly rude staff, both Nicki and the receptionist had awful attitudes and it was felt by all of the other guests we spoke to. It was to the point that none of us were comfortable going to the front desk to ask for anything- or even to pay, as there were a few of us splitting the cost and paying separately and receiving change was apparently too much to ask of them. We had been splitting room costs and paying separately for 2 months in SE Asia and this is the first time someone complained that they had to take our cash to the bank as they were larger bills, just too much work for them I guess. We stayed in one of the deluxe rooms, which had an incredible view and was right on the beach, and although the sink didn't drain properly it wasn't a huge issue, just slow drainage. We met a few other guests who expressed equal and worse treatment from the staff when they asked questions about their dorms. I would not recommend this hotel to anyone.

  • Stayed: April 2014
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1  Thank Acorrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timsahb, Owner at Goodtime Beach Hostel, responded to this reviewResponded 30 April 2014

Hi,

I am surprised you actually wrote a review complaining about rude staff and the difficulty splitting a room bill - given the circumstances of your stay

Do you not recall that the room was given to you at a rate of 4 people? Do you not recall sneaking in another person against hotel policy? Do you not recall telling our receptionist that Nikki the manager said it was alright - when in fact she did not?

In effect you stole from our business and if you (as claimed in your review) had done this around South East Asia with no hassles before, you have been stealing from other businesses as well.

I think its pretty poor form to steal and lie and THEN write a bad review based on rude staff - when they where rude and upset that you had stolen and lied? Unbelievable really. Its people like you that given foreigners a bad name travelling and people like you that distort business reviews based on a personal grudge when you where in the wrong to begin with, hence creating the problem you then reviewed!

Regards,
Tim
Owner / General Manager

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128 - 134 of 184 reviews

Reviewed 28 April 2014

Extremely helpful and friendly staff. Large and well appointed rooms with great views and a great location on the beach. Would have given this 5 stars if the ac in our room had been working! Unfortunately it did not work, and as we arrived late evening it was too late to inform the staff, and then due to being busy and staying only one more night we decided not to make any changes as we did not have enough time. But we felt that the ac should have been checked before our arrival. Otherwise, no complaints!

  • Stayed: January 2014, travelled with friends
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Thank 817sairan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 29 May 2014

Thank you for staying with The Goodtime Beach Hotel and I am glad you had a great time here on Koh Tao.
I do apologize again for the A/C unit not working correctly and hope that this did not spoil your stay too much. I did offer you an alternative room as soon as I was made aware of the situation the next morning. If our night watchman was told the same night (the same gentleman that check you in late evening) he too would have changed your room straight away! The same room had been occupied that day and the A/C unit had been working fine. Located on the beach our A/C units work overtime and I make sure they are serviced regularly and never wait for them to fail before fixing. Unfortunately in your case this did not happen and we are sorry, but we do hope that if you return to Koh Tao, you stay with us again and your stay is no less than perfect :)

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Reviewed 8 April 2014

Everyone was very friendly and very honest about all the trips. I stayed on two separate occasions and felt like I was returning home. I also did my open water diving course here. Which had great free accommodation included. And a great instructor! Will be back soon for my advanced :)

  • Stayed: March 2014
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Thank Kevvypalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 16 April 2014

Thank you very much for your excellent review.

We are so happy you had a great stay again, and it was great to have you back. I will pass on your lovely comments to our staff and we look forward to your return and more Goodtimes!

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Reviewed 2 April 2014

Waking up to the view from our room was a sight for sore eyes. The large room was very clean & comfortable...great value for money. The location is in the heart of great restaurants, shops & night life but then backing onto the tranquil beach front...perfect! Looking forward to our next visit :)

Stayed: March 2014, travelled as a couple
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 8 April 2014

Thank you Mark for your great review!

So happy you enjoyed your stay :) Since the renovation of the rooms we are super happy that the inside of the rooms now reflect the outside - the views don't get much better than this eh! Breakfast on the beach is a real treat especially when its only a few steps down from your bed!

So your looking forward to your next visit - we hope its not too long away as we are looking forward to your return!

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Reviewed 27 March 2014 via mobile

Who could ask for more? Our recent stay a GTA was wonderful. Very friendly and helpful staff. The rooms are spacious and the bathroom had just been re decorated. Waking up to that view is just priceless!
We were also diving with GTA which was great. No rushing around in the morning, just wake up enjoy the view, walk down stairs, enjoy a delicious breakfast and go diving. Fantastic!

  • Stayed: March 2014
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Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 2 April 2014

Thank you Julie for your great review!

It was great to have you back again and we hope that your family had goodtimes with us too. I'm glad you approve our modifications, the new decorated bathrooms have really uplifted the hotel and given us a fresh feel. The view as always - speaks for itself, AMAZING!!!

Until next time.............

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Reviewed 22 March 2014

We stayed here while doing our diving training. Very clean comfortable rooms with stunning beach front views. Staff very friendly, breakfast 1st class, location perfect....Will be recommending this gem to friends & family....will definitely be back

  • Stayed: March 2014, travelled as a couple
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Thank Jen478cats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 25 March 2014

Thank you Jen, we a glad you enjoyed your stay, and I really enjoyed reading your review :)

Please do recommend our hotel to your friends and family and I assure you they will be very well looked after.

Since the renovation of the hotel last month and this month we are now even happier with the accommodation and service we are offering. The views and location don't get any better on Koh Tao and falling out of bed to your dive class couldn't be anymore convenient, especially having your breakfast on the beach :)

We hope to see you again soon!

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Reviewed 21 March 2014

A brilliant stopover for a night! Relaxing on the balcony for a beautiful sunset with each other and a nice cold beer. A very central location on the beach with very helpful staff. A lot of great people, would recommend this place to all!

  • Stayed: January 2014, travelled as a couple
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Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicki S, Manager at Goodtime Beach Hostel, responded to this reviewResponded 25 March 2014

Thank you Peter for your great review!

We are glad you and your girlfriend had a great stay and I will definitely pass on your comments to our staff, and please do recommend us to all your friends.

Is one night in stunning sea view accommodation enough? I don't think so - so we hope that it is not your last visit and we will see you again :)

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Additional Information about Goodtime Beach Hostel

Address: Sairee Beach, Koh Tao 84360, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #14 of 81 B&Bs / Inns in Koh Tao
Price Range: £10 - £23 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Official Description (provided by the hotel):
The Goodtime Beach Hostel is centrally located on Sairee Beach, close to bars, restaurants and shopping areas. The hotel offers deluxe beachfront doubles, triples with a private balcony, AC and TV included. There are also roadside triples and quads with AC and TV, with all rooms on the second story. The hostel is in location with Goodtime Adventures, the beach cafe and bar. The hostel itself is located in the heart of Sairee beach that is famous by it's bustling nightlife and is popular amongst people who love to laze on the beach by day but like to dance the night away! ... more   less 
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