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“Non existent service and rubbish food”

Seashell Resort Koh Tao
Ranked #164 of 205 Restaurants in Koh Tao
Restaurant details
Reviewed 13 March 2014 via mobile

We hired out a couple of sun loungers for the day here for 150 baht each. We asked the waiter for the food menu, it did not come. Not once did a meme bet of staff come out to take our lunch order, clear plates, ask for drinks... Nothing. It was like we did not exist. We then sat inside to get out of the sun, were given a menu instantly, however after 10 mins of waiting for someone to take our order we went up ourselves.
All the staff are just behind the computer, on their phones or wondering aimlessly around.
We had the veggie chill with jacket potato for lunch. It was disgusting- a microwave job, and even that they couldn't manage! The witless does not work. The toilets are disgusting.

Needless to say we will not be returning!

    • Value
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    • Service
    • Food
Thank Traveller10205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 - 50 of 92 reviews

Reviewed 27 December 2013 via mobile

I would rarely award one star to any dining establishment but this one honestly deserves one and should wear it with pride...

We went there expecting an ok bbq and standard as you can in Koh Tao.

Unfortunately we cut our visit short there thanks to rude and unattentive staff. The 'journey' started with the bbq guy overtly upset that we ordered 6 king prawns between the two of us hence qualifying for just a garnish of one plate, potato and salad to share (not that We would particularly bother about additional potato and salad. Who would?.). No recommendations, explanation, customer service whatsoever.

Inside it got worse. 6 of the staff were wandering on the floor despite it wasn't busy and it took longer to serve one beer than to bring food.

Talking about latter it was rather poor and of questionable freshness (king prawns).

When it came to paying the bill, we enjoyed two cherries on the top of our 'experience'. Firstly, when trying to complain, two of staff members lost their ability to speak or understand English that during the attract/sell process was Ok. So no discussion happened even when the supervisor arrived. Secondly, they assumed a tip and bringing change took ages again (still despite the folks wandering on the floor doinf seemingly nothing). No understanding for our right not to tip such behaviour.

So to sum up, having dined almost everywhere in Koh Tao I would recommend anyone to avoid this place as there are many other places in Koh Tao where you are get much better food and customer service for your buck.

Thank WK13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013 via mobile

Ordered a chicken sandwich and a veggie chilli. The chicken was dry, over cooked and chewy. The 'chilli' was poor quality beans with rice. No sauce. Same price as everywhere else so eat elsewhere! Waste of money

Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

The beef BBQ was so good and cheap (150THB for 2), i ordered again after finishing my first place. The others fish and chicken were average i have to say. The staff are often overloaded so better you order yourself on the BBQ stand setup on the road.

    • Value
    • Atmosphere
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    • Food
Thank Maeva101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

This place has appeared in the past year. Even by Koh Tao standards this place is average. Had the BBQ option whilst cheap was pretty disappointing. Keep on waking there are better places to be found.

Thank Jamesthescot71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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