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SuzeeQ_10
Sydney, Australia

Beautiful island with neglected resort

2.0 of 5 bubblesReviewed 25 Jan 2017
Third time visiting this beautiful little island but this is the first (and last time) that I stayed at the resort. We payed extra for a deluxe villa room for 2 nights overlooking the beach and the room itself was adequate however the service from the staff was appalling. We spent New Years Eve at the resort and were required to prepay 1600 TB per person (a lot by Thai standards) for the 'gala dinner' on this night. The hot food in the buffet was served cold (no heat under the serving trays), and the freshly cooked food was bland, but by far the worst part was the attitude of the dining staff who seem to view guests as a nuisance. By 9pm all the food was cleared away and guests were left alone with no music, entertainment or bar. Great New Year celebration! Biggest issue seems to be that all the staff are related to the manager mand were more interested in having their own private party and ignored the paying guests. One waiter even took a personal phone call half way through taking our order on the first night and did not bother to return. Our green curry eventually arrived and 20 minutes later (only after asking 3 different waitstaff) a bowl of rice was dumped on the table.
Litter washes up on the beach each day and is left in place and half the resort bungalows on one side of the island are no longer used and have been left to fall into decay.
Very sad as this could be a truly wonderful place to stay if the staff had any skill or interest in visitor management and hospitality. Recommend visiting this island on a day trip as the snorkelling is amazing, but do not stay at this resort!
Date of stay: December 2016
Room Tip: D17 comfortable and has a nice view.
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviewed 12 August 2016 via mobile

Perfect white sand beaches and crystal clear waters full of fish. Great snorkelling. The island is very environmentally friendly, no plastic or beach towels allowed (you can rent beach chairs for 150 baht for two). Great little cafe offering lunch and smoothies. Lots of wooden walkways to get around the rocky island. A must see if visiting ko Tao.

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank jojackson2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2016 via mobile

We have just left Nangyuan, and as many of the reviews say it is perfect, between 5pm and 10am. Now, when I say perfect, I mean the setting and location!

There are free scheduled boats going from Koh Tao a couple of times a day. Entry to the island is free, deck chairs on the beach are also free. Well worth buying some snorkels beforehand to see the range of coral and fish close to the shore.

Staff aren't necessarily rude, just disinterested. Service is slow and staff do not seem to care about serving you. At dinner there were about 4 tables in when myself and girlfriend arrived and there were about 10 members of staff just standing around chatting. Same at breakfast, and the one person who actually helped us and told us what was on offer had earphones in, nobody came over to help!!

For those that don't drink beer, they only seemed to offer beer or spirits at the restaurant (however we did not ask for wine as it was not on the menu).

Only one seat for the two of us on the deck was a bit annoying and the towels were old and tattered. Unclean teaspoons and fairly dirty room.

Overall the bungalow we had (D17) had some spectacular views looking towards the north island. But if you're thinking of staying then you know what to expect. Tv didn't work, no wifi in the room, but that's not what it's about!

Make sure you take a few large Chang's or Singh over with you and just sit on your deck and enjoy the view. Go for a walk along the beach after the hoards are gone and you'll really enjoy it.

One thing to note. Day trippers constantly walked up onto our decking to take photos next to the bungalow, even when we were in it (there should be a gate or sign for the four bungalows that aren't as 'private' as the rest)

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank Jack T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2016

I have almost the same experience with LucaSora, so I borrowed his title.
The only friendly people (staff) is the person who carried our luggage to/from the cabin. He was always with some smiles even when he carried no less than 50lb of luggage on his shoulders and the sweat is visible from his face.

The rest of the staffs are just business people, including the receptionist, the life-jacket rental staff, the sun-umbrella rental boy and the restaurant waiters. They give or take your room number, no smiles, not much explanations, just business.

We paid 6500 baht per night for a cabin, which is very expensive in Thai standard.
The cabin offers exceptional view to the pier and north island. The cabin is decent in size. But the rest is not as pretty.

First for the second bed, they forgot to provide any sheet or blanket. Realizing at 10pm already and no telephone to call, none of us wanted to go down the 80-or-so stairs and walked pass the 150 yard sandy beach to tell the receptionist about it. So we decide to use some skirts as blanket for the night.

The cabin has A/C, but since the second bed has no blanket, we cannot turn on the A/C too low. Despite that, the room insulation is so poor that the A/C has to continuously work to churn out the cold air. This is problematic for the people sleeping next to the A/C because the cold air never stops. So we woke up and turned up the A/C temperature a bit more. The problem comes for the people sleep on the other bed. The temperature there is not cold enough that the mosquito became a problem. So we woke up again to apply bug-repellent. The first night there we woke up three or four times because of too warm, too cold, and mosquito bite, not getting a good sleep at all.

The second day, the cleaning staff came while we were still in the room. So we told him to bring us some extra blanket and asked him to come back in an hour to clean the room instead. When we got back in the evening, the blankets arrived but the room is not cleaned at all.

By the way the sheets, blankets and the towels are very old. It is probably the oldest I've seen.

The price in the only restaurant in the resort charges at least twice as much as in the pier, just so you know.

If you want to come to Nangyuan, you probably already know what you are coming for. So I don't need to discuss the beauty of the island's beach sand and the coral reefs.

Living in the "resort" does give you one previlege though. The hundreds of day-tourists all leave after 4:30pm. After that, the island is all yours. The beach is much calmer with fewer than ten people scattering around the 200-yard sandy beach. I like the calmness.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank cn-in-sjc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2016

How can anyone not love staying here? We recently stayed for 5 nights and if we could have we would have stayed longer. We thought it was paradise and we will definitely come back again and for longer. Some people must be very hard to please!

I must admit I was really worried before we arrived based on the very poor TA reviews but we went on the recommendation of friends who have been visiting the island for years. Another group of friends also went last year and loved it. I was also greatly worried about the influx every day of all the day trippers and how this would be – I thought we would hate it but again this caused no concerns. We had our own private roped off beach area in front of our cabin and we set up some deck chairs here. It was also good to go and join the crowds on the beach to people watch. Deck chairs or beach mats are free for residents.

We caught the Lomprayah ferry from Koh Samui – 2 hours away and were offloaded in Koh Tao and onto a small fishing boat to take the 20 minute ride to the island. A point to note is the fishing boat is not the easiest to climb onto - a bit of the adventure really but it would be hard with mobility issues or very small children. The crew will load you bags though which they will take to your room once you have checked in.

We found all the resort staff to be lovely – I suppose it is how you approach them? A big hello to Sara, Ja, Noo, Baa and Aye and Mingalabar to the other staff. Yes the staff are pretty relaxed for the dinner service but we found them to always be friendly and they remembered our preferences. If there was any perceive rudeness it was more to do with a lack of English and not understanding.

On check in there is a 1000 BHT security deposit required which is taken off your final bill. We charged absolutely everything to our room while staying there and the final bill was 100% correct.

The cabins are not luxurious but exactly what you need for a beach holiday. Rustic but clean with a large bed, day bed, bar fridge, coffee making facilities and chairs on your deck. Ours son’s cabin (D11) was nicer than ours in décor and furniture but we had the better deck view (D12) and were right on the beach which wins hands down for me. Yes the showers are more of a dribble than a shower but there are no water resources on the island – only rain water and what is shipped in. There is a TV but all in Thai – who needs to watch TV when in paradise – gazing at the ocean is far more interesting. We loved watching the sand spit disappear every evening – maybe we are just easy to please! The air conditioning is good and curtains allowed us to sleep in. You also can have the company of some lovely Burmese cats if you want. There are a few on the island. Every day our cabin would be cleaned – sheets changed every second day but new bath towels and beach towels were provided daily along with drinking water. A few bits and pieces of maintenance could be done but nothing that impacted on our stay.

We found the food to be fine. Thai dishes were superior to western options and cheaper. Yes a little more expensive than other areas of Thailand but again – think about where you are. On a tiny island in the Gulf of Thailand where everything needs to be shipped in. Our evening meal for 3 adults cost between 1500 to 2000 Baht depending on what we ordered and this included beer or cocktails and more expensive western food options for our teenage son. There was lots of choice on the menu.

Breakfast is provided in the accommodation tariff and was the usual eggs, cereal, toast etc. Some days it was a buffet service and on others we ordered. Coffee is instant – we knew this in advance so we took our own plunger and coffee. I just loved walking across the beach to go to the restaurant each morning and evening.

We never worried about lunch as we had a late breakfast and an early dinner and our own snacks if we were hungry. We were also advised it was a good idea to keep away from the restaurant during the day and to use the beach bar if we wanted any drinks or food. Pina Coladas were fabulous!

Internet is free but slow (not available in the rooms – although sometimes we could get a signal in ours) but it is great to unplug, read a good book and relax. There is also a good masseuse on the island next to the beachside bar.

If you are looking for evening entertainment this is not the place for you. It is just a place to relax on a beautiful beach. The snorkelling is amazing and when you have the place to yourself in the mornings before 10am and after 3:30 it really is special.

There are 3 scheduled boat trips to Koh Tao everyday which is about 20 minutes away and cost 200BHT per person return. We did this one day to buy more alcohol for deck cocktails, snacks and to get our washing done at a much cheaper price – it was also nice to check out Koh Tao.

My only criticism for the resort would be for the checkout time and when you can leave the island. You have to check out by 10am but then there is not a boat out until 1:30pm. It allowed for some more swimming but then there was a lot of sitting around waiting. We would have preferred to be able to catch a boat to Koh Tao around 11am. The recently renovated reception does have a nice new seating area to relax in.

While waiting to leave was when we experienced what it would be like to do a day trip – and I have to say I would not enjoy that. It was too crowded and noisy in the restaurant and the public toilets did leave a lot to be desired.

Tips on what to take – mosquito coils for sitting on your deck, mosquito repellent, conditioner (shampoo and body wash is provided), your own snorkelling equipment, reef shoes as there is a lot of coral, snacks, if you like good coffee your own coffee and plunger or coffee bags and books to read – there was no book exchange.

My recommendation is not to just stay one night – stay at least 3 so you can really experience the vibe of this wonderful island.

Room tip: Try to get right on the beach - D12 or D14 or up a few steps D11
Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank Suzi W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2016 via mobile

Absolute horribly bad attention to service. Management does not give a hoot about the bungalow business. Smelly, no sheets or mosquito nets, TVs placed in impossible-to-view positions along with no hot water, soap or towels. Management focuses 100% on the Chinese day-trip tourists. No plastic allowed on island but does management advertise that fact?? Drop a glass bottle and break it? You get charged! Breakfast fried rice? Left-over rice from night before. Bottom line: great beach! Horrible, lowest quality standard I have ever witnessed for the folks that wish to overnight! I truly wish that I could give management of that island the same horrible hospitality as they showed, day after day, to me. And I have been visiting Thailand for decades. Diving school is great and professional.

Date of stay: July 2016
2  Thank GuyGeng101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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