I was looking forward to staying here for 3 nights, having been to Ko Tao before and loving the island and the beautiful beaches and also it being my birthday whilst we were here. However Koh Tao Cabana proved to be just one disappointment after another. I could go on for ever about the issues we faced, but to summarize the main ones:
No water in our room one morning - so no shower, cleaning of teeth etc
Breakfast orders wrong - on all 3 mornings!
Bad breakfasts - the food is dreadful. I mean DREADFUL. One of the worst breakfasts I've ever had and for the price per night they are charging extremely disappointing.
Rude staff - at reception and especially at the restaurant. Breakfast staff seem to completely resent your presence.
No wifi in room - you have to go the restaurant. Yes, the dreadful restaurant to use wifi. And then on 2 mornings out of 3 it wasn't working. For the price, wifi should cover the whole resort.
Stupid furniture in rooms - they have gone for the castaway look. I've seen this work elsewhere very successfully but here it's done badly. E.g. a bedside table made out of pieces of rope so you can put nothing on it. All in all, very silly, unfunctional furniture which just gets annoying.
Aircon control broken - unable to turn on/off unit, change temperature etc- told reception but control was never fixed in the three days we were there.
Dark room/bad lighting - the room was really dark. Even in the middle of the day you could barely see a thing. The lights are some of the dimmest I've seen. At night my fiance wore a headtorch to read. It was that dim.
Lack of shade at sunloungers - prepare to sizzle as there are no shades
No staff present to set up loungers - so my fiance ended up carrying over the loungers, cushions and towels etc. The staff were obviously off on some long extended break....
Unappealing pool - dreadful pool - looks like pond water. Didn't even contemplate going in and from the fact not a single other gust was at the pool for the hour I spent there I think everyone felt the same.
Mozzie spray in room never filled up - nice to provide this but it was nearly empty when we arrived and they never filled it up.
Unhelpful with advance request - my fiance tried to arrange something for my birthday - they were extremely unhelpful and pretty rude in their emails
Phone call twice at 9.30pm - the night before we checked out they called us at 9.30pm to remind us we were checking out - unnecessary call and they shouldn't be calling at that time, but sums up their idea of service. 2 minutes later they rang again - to ask what hotel we were going to - why they needed to know this, who knows.
Scabby towels - towels in room are the same as the towels at the beach - old, thinning and stained.
So all in all I would recommend avoiding this place at all costs. The beach is lovely but there's not need to stay here to enjoy the beach. For what they proved Ko Tao Cabana is very over priced.
- Official Description (provided by the hotel):
- Koh Tao Cabana is an intimate resort located on Thailand's most secluded island, It offer a brand new alternative for adventurous travelers seeking unprecedented comfort with traditional Thai charm and hospitality. Indulge your senses in one of the most exclusive locations on Sai Ree Beach, You can get back to nature in the peace and serenity of your own private villa, set amid beautifully tropical gardens where you'll feel like your second home! Life takes on a slower pace here with the promise of an untold adventure. ... more less
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- Also Known As:
- Koh Tao Cabana Hotel Koh Tao