I booked this hotel on the back of the trip advisor reviews. I did see mentions of the service but thought those people must be very fussy - let me assure they are not. I broke the different aspects of the hotel into sections as I realise this is a really long review and people can pick the topics that are relevant to them.
Service: Seriously awful. The front desk staff has a seriously bad attitude. We had a number of problems with them. The first was diving. I had arranged to do my PADI with the hotel originally. When I turned up on the first day I enquired what time I would be starting diving the next day and I was told they would let me know. I had to go back up to the desk three more times before they admitted they hadn’t booked anything. The second annoying problem was the mini bar. As we were there for nearly a week we wanted to use the mini bar for our own personal use. We called the front desk a number of times to clear the mini bar, we checked out six days later and they still hadn’t cleared the stuff we had taken out and put on the counter.
Room: We splashed out on a deluxe cottage and I am happy we did as it was very private and we did not have to deal with the 150 steps up to the reception and restaurant, one guest counted them.
Transport: The hotel is in a really remote location and the roads leading up to the hotel are (--) to be frank. Thai islands are known for the bad remote roads but in all the islands we saw this took the biscuit. If you stay at the Jamahkiri you will be dependant on the transport provided by the hotel, it runs from 9am to 8.30pm. The dive boats leave at 8 so you will have to pay for a cab to the main town. The cabs are Baht400 per person if you arrange it through a town cab and Baht900 if you arrange it through the hotel. If you have dinner in the town expect to pay for a cab home. There is no shortage of street taxis and be prepared for their prices to be hiked up when they hear the name of the hotel. The road is really bad and all cars have to travel at 10 miles an hour, no exaggeration, and the road is next to a shear drop, quite scary if you are doing the journey in the dark.
Food: I have mixed reviews of the food. The first day I had breakfast I was delighted at what I thought was freshly baked bread. When I cut into the bread the middle was still really cold, indicating it had been cooked from frozen and not fully defrosted. The dinner menu offered Thai dishes and they were very tasty.
Cleaners: The most bizarre cleaners in the world. We unpacked and put everything away just how we liked it. But the cleaners would come in every day and re-arrange our belongings how they saw fit. We would have a scavenger hunt in the evenings to see where they had moved our things that day.
Diving & Snorkelling: The advertisement that this is the only place to see sharks in the island is rubbish. I didn’t see one. I was speaking with a local dive school and they laughed at this claim saying they suspect the hotel writes a lot of glowing reviews, I have to agree. The hotel arranges private lessons from the hotel, beware, they are Bhat5000 more expensive than anywhere in the main town. I went to Planet Scuba and they were brilliant and extremely friendly and professional.
- Official Description (provided by the hotel):
- Jamahkiri Resort & Spa, is a comfortable and sumptuous living resort located in Thian Og Bay on the south side of Koh Tao, a serenity area of the island, easily reachable by a panoramic 10 minutes drive from the harbour, offering a spectacular view over the gulf of Thailand. Once settled in, you will quickly discover that there are very little reasons to leave the resort, lush tropical garden, cooling pools, the Jamahkiri Spa, a fitness room, the marina and our private PADI diving club, recreational facilities, and fine cuisine, compliment the beauty of the resort's magnificent surroundings. Our place is the perfect combination for peace, serenity and nature lovers; add to that comfort, natural surrounding, and pristine services and its no wonder that since welcoming his first guest in 2002, Jamahkiri has established its distinctive reputation. ... more less
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- Also Known As:
- Jamahkiri Hotel Koh Tao
- Jamahkiri Spa And Resort
- Jamahkiri Boutique Hotel
- Jamahkiri Boutique Resort