One of the worst experiences ever
We arrived to the hotel after we ordered the hotel from a tripeadviser based on the high rating.
We stayed two nights at the hotel.
The first night was ok. Although the hotel is very far away from everything, you can’t walk to the main beach and the taxi prices are very expensive relative to Thailand and to the distance. (200 BHT for one way), and the rooms are not so clean (many ants, and the pool was dirty and out of use) . All that was a bit uncomfortable but we knew it was a small island so we didn’t expect much.
The problems began at the second night. We arrived to the hotel (by Taxi) at 1 am after a party at the main beach. When we got to the room we noticed that we lost the key for the room. We went for the lobby in order to get a new one , but no one was there (they apparently close the lobby at 10 pm), we tried to find some other staff member but no one was there. No security guards no staff person, no one!!!!!!!!
You have to understand, the hotel is located in the middle of a jungle, at night it is very dark, all the rooms are outside (bungalows) and it is very scary (my wife was terrified).
We didn’t know what to do, you can’t go anywhere. We tried for 40 minutes to find someone, shouting for help – nothing .eventually we went for 15 minutes trough some woods until we found a taxi to take us back to the bar we were in. we found the key and went back to the hotel (my wife was hysterical by that time).
At the morning we approached with the story to the hotel manager, expecting for some compensation, but all we got for an answer that we are lying, and there is always a staff member at the hotel and he was sleeping in the lobby.
I asked him, “why would I lay about something like this?”, he told me that he believes to the staff member and not to me! When I told him that no one was there and asked him to check the security cameras located at the lobby, he said that they are currently not working and that we are lying! !!
We felt humiliated and never been treated like this in any hotel (especially not in Thailand) , when I told him that his behavior is not ok and that we were truly stuck, he told me it is our fault and he and the hotel owner that was present at that time laughed at us .
The only thought crossed my mind at that time is that I’m glad that I only lost (and found) a room key and no other health problem or snake bite was our problem Couse than we were defiantly would be stuck in the middle of the jungle with no help.
We were in 10 different hotels in Thailand and enjoyed all of them – this one was the worst experience ever.
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- Also Known As:
- Sensi Paradise Hotel Koh Tao
- Sensi Paradise Ko Tao