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“Beautiful place but horrible service and food!”
Review of Thipwimarn Resort

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Thipwimarn Resort
Ranked #43 of 49 Hotels in Koh Tao
Copenhagen, Denmark
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful place but horrible service and food!”
Reviewed 27 February 2012

We booked deluxe villa for 3 nights and garden villa for 2 nights but decided to check out the next day after being at the hotel for only 5 hours.

We went to see the hotel the day before booking to see if it's possible to stay there with children of age 3 and infant 8 months and decided that it was manageable. Reception asked us when we wanted to check in and they suggested 11 am.

Next day we arrived hotel around 11.15 am and handled the necessary paper and were seated at reception to wait.
After an hour we asked about the room and receptionist said sorry maybe half an hour but most likely finish in 1 hour. We were quite upset and told them that they suggested 11 am and we are waiting with 2 children which are hungry and tired and at least they could offer some water to us as there was 35 degrees. They came with a bottle of water and we found out later that they charged us for this.
Also reception made excuses about other guests had been waiting since 8 am and we said that it was not our problem then the lame excuse that she said we could come 11 am but not have the room. We asked her if she knew what check-in means.

We finally got the room which was beautiful with stunning view. We rushed to the pool and ordered some lunch (spring rolls, pad thai, fried rice and noodle soup). The food was so so bad and disappointing. Fried rice was more steamed rice with egg and vegetable. Not near any wok - just heated. Noodle soup tasted like cup noodle soup and the egg in pad thai was still raw so we sent it back to reception (as the guy from restaurant spoke poorly English) and said it was raw. She took the dish and said OK without asking if we wanted to have a new one or made any effort to smooth things out.

Finally we decided to check out the next day as there were no restaurant nearby this hotel so to stuck here and eat terrrible food twice a day was more than we could bear. We went up to inform we wanted to check out the day after and reception said OK and my husband asked if she knew why? Yes, bad food and bad service she replied and didn't say more. Amazing to meet this kind of service level.

You should only stay at Thipwimarn if you want to see the stunning view and the welldecorated rooms but don't expect any service if something goes wrong and don't eat here. Besides bad food you will need to pay a fortune for this. If you can't rent a scooter prepare yourself to spend a bunch of money on taxi fares back and forth. The taxi prices are fixed on Koh Tao and extremely expensive. If you want a tranquil stay then you must wait till after 6 pm when all the long tail boats are back in harbour otherwise there is constant noise.
It was a challenge with to stay with children but not impossible and if we have liked the place I would say max 2 days as the stairs are killing you.

I will never recommend this place to anybody and certainly not return.

  • Stayed February 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
4 Thank Phinn2400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Madrid
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2012

We stayed at the hotel in January 2012 during which there was a 50% discount and we only paid 1,200 baht for a superior room with sea views.

The views are stunning and the lay-out of the hotel is beautiful. The rooms are very pretty and overall the resort is chic and spotlessly clean.The pool is very nice. More sunbeds and better umbrellas (that block out the sun) would be fantastic.

For 1,200 baht it was an absolute deal compared to the basic bungalows on Sairee Beach that are similarly priced!!!!! The breakfast is a little disappointing, it is generous but quality is not the higest concern: meats look like it was dried up and left out for hours, fruit/cereal/bread good. Coffee was one of the worst ever tasted!!!!!!!!

Things to be aware of: by the pool it is not peaceful during the day because of the loud noise coming from the long tail boats and diving boats in the sea !!!!!! At night it is close to impossiible to walk anywhere as there is no street lighting. The hotel will provide a taxi service for 100 baht per person one way - expensive for Thailand. The restaurant is terrible - completely overpriced for what it is. We had 3 meals there: 1 salad at lunch time (very minimalist style), 1 dinner meal which was satisfactory (meals were not given at the same time but food was relatively tasty) and 1 lunch time noodle dishes which were terrible, so bad that we had to send one dish back. Our meals were served within 10 mins of eachother so when one was finished, the other person was starting.....???!!!!!!!! The restaurant staff speak minimal English and I seriously don´t think there is a proper chef at the hotel!!!!!!!


I would recommend the hotel (not at full price, but at 75% of full price) but the restaurant food is pretty awful and it is such a pity as it has stunning views and could be converted into a lovely social/dining hub.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank chloeinspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2012

It is a great place to relax. Just a 5 minute bike ride away from the beach . The staff is super laid back, if you are not a little DYI you might take this as rudeness. The room we had was garden villa 2 . The sink got clogged up , but other than that. Pretty good room.

Scooter ride is a paved road.

If you are looking to be serviced on hand and foot, you will need to pay twice the amount of this place to get that type of service. If you are travel experienced in SE Asia , you will feel good about this place. it is up on the hill and catches great breezes in their lobby.

Staff is nice but be prepared to speak slow and clearly. But very pleasant people.

If you are looking for newer rooms , but lower price, you will need to trek to the other side of the island , for example Moneray resort At Tanone bay. Be prepared for advanced scooter riding. Spend 200 baht for the newer, bigger knobby tirered scooter. Super steep, rutted road, some washed out. Combination of super dusty sand , and carved out ditches from water run off. Have fun!

Room Tip: If you are not into climbing stairs , this place is not for you.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 27 January 2012

I stayed here in 2007, and again in december of 2011. Lets take the bad things first and end with the good. Firstly, you have to like stairs to stay here, and you will probably be swimming mostly in the pool, as the nearby beach (due to ocean currents) is quite littered. There could be more sunbeds at the pool. And now the good things: the rooms (butique in our case) are clean, stylish and generally just really nice. The pool is clean, well maintained, and the view from there is priceless. The food is good, both breakfast and dinner, and they serve my favorite dish, pad see eew. The gardener is a miracle worker, and the whole resort is a lush jungle. The animal life at the resort itself is impressive. In the grounds we saw landcrabs, fruitbats, praying mantis, see-eagles, and giant barking gecko. The reception staff during our stay spoke fluent english, and were really really helpful. If you brave the rubbish at the beach and swimm south or north, there is actually a nice reef with a lot of see life. From our balcony (on the day we left) we saw whalesharks and loads of dolphins on this reef. If you walk in, you cam ask for a discount and get quite a decent one. I don't know if this goes for reservations too.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 January 2012

We liked the privacy of our room and the private layout of the rooms throughout the resort. We liked the pool area and views from around the resort.
But the negatives were the restaurant and breakfast was really poor quality, there were a lot of creepy crawlies in our room so you need to be a real nature lover to not be bothered by it, the staff spoke very little English which was difficult to communicate and they often got our breakfast requests wrong, and you need to be very fit to stay at this resort, as most of the rooms had between 100-200 steps up the mountain between the rooms and the Reception/Pool/Restaurant area.
The resort has a lot of potential, but the negatives would not encourage me to stay there next time I was in Koh Tao

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shilo28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 8 September 2011

It's not bad.. and not good - but definitely over priced. The best way to describe it is I think it would have been really nice 20 years ago, but it's a shame they haven't touched it since then. The staff were nice enough and the room amenities fine, but the whole separate bathroom to bedroom thing is very odd. You have to walk outside your room - be clearly visible to the rest of the resort - to use the loo. All in all, just a very strange experience.

Room Tip: There is a guy who rents scooters up the little hill at a place called
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank FrequentTravellerUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Koh Tao hotels

Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 August 2011

I expected a lot more for this price tag. Let me be clear, the place is beautifull, but that is because of the spot, not the resort itself.

The staff is friendly, but had no mandate to give great service which should be essential for this price tag

The rooms are nicely designed but are quite poor of quality. The rooms are badly lit, balcony doors do no close properly and is is impossible to make you room dark so you will have daylight in your room at 6 AM

The food quality of the restaurant is OK, but again: the service is poor. Breakfast is OK but again: all poor.

Swimming pool is very very small, too few beds around it. The whole pool area is not attractive at all. After 5 minutes you want to leave again

We stayed here with two children (12 and 7 years old) but this is no place for them. In fact, it is somewhat dangerous. You can not leave them out of your sight or leave them in the pool alone. The pool is an infinity pool, but at the end of the pool, there s a cliff of about 10 meters. With some bad luck they swim directly from the pool into the cliff...

When the price would be half or less, I would recommend this place, but now it is simply too expensive for what you get

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RalphM1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thipwimarn Resort

Property: Thipwimarn Resort
Address: 16/7 Haad Sairee, Koh Tao 84360, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#5 Luxury Hotel in Koh Tao
Price Range (Based on Average Rates): £
Hotel Class:4 star — Thipwimarn Resort 4*
Number of rooms: 16
Official Description (provided by the hotel):
Our resort is located in north Sairee, Koh Tao, where all of our suites have a spectacular view of Sairee beach and Nang Yuan Island.Perfect for your dream holiday. Surrounded by nature, overlooking the crystal clear waters of the Gulf of Thailand, our suites are peaceful, luxurious and romantic. From everywhere on the resort a spectacular sunset can be seen, a different scene every night. ... more   less 
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Also Known As:
Thipwimarn Hotel Koh Tao
Koh Tao Thipwimarn Hotel
Koh Tao Thipwimarn Ko

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