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“Great Personal Service”
Review of Nam Mon Hotel

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Nam Mon Hotel
Ranked #15 of 45 Hotels in Can Tho
alkmaar
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Personal Service”
Reviewed 3 October 2013

The people who work here are the best. The location is too far away from the city center. The hotel offer free bikes, but as everywhere in Vietnam, traffic is synonymous with suicide. The trip to the floating market is way to expensive. Better go the city center for much better prices. But again the staff is the best you can get.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ooievaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 21 November 2013
Dear ooievaar,

Thank you very much for sharing your stay experience you had with Nam Mon Hotel. The fact that you mentioned we have Great Personal Service from our staff means alot to us. We love to read that you enjoyed the hotel experience and the bicycle offered by the hotel for free. Because that is exactly what we want for you and our future guests.

In addition to your remark on our hotel location, our hotel is located alittle far due to the fact we want our guest to experience the local culture where guest can roam freely, safely and meet our warm and gentle vietnamese people. Which apparently most of our guests love it.
Furthermore we've also reduced the floating market tour price to enhance our guest's experience and budget.

Once again, we thank you for your stay and we hope to welcome you to stay in our hotel again.

Kind Regards
Bryan & Truc
Owner
Nam Mon Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • English first
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  • Italian first
  • Spanish first
  • Vietnamese first
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English first
Auckland, New Zealand
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 September 2013

As per previous reviews this is a good hotel for the price. The rooms are nice and spacious. The bathroom is a bit of a funny layout and the shower is a strange set up.
It is a little bit out of the centre of town (about a five minute bicycle ride).
The best thing about this hotel is the tours offered. We did two tours with Hieu (Huey).
We did a dinner bicycle tour which was fun and informative. We tried several things which we wouldn't have tried otherwise and were introduced to Vietnamese coffee.
The next morning we were up early to do the floating market tour. We were on our own boat with Hieu and on the water early. We had a hot coffee on the way out and got to the first market very early. We were the only tourists there. We had noodle soup for breakfast and then continued on. We saw another floating market and as we headed away from here we saw the first crowded tourist boat heading in. We travelled down some smaller rivers and visited a noodle factory.
All in all a great tour and worth staying at the hotel just for this.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Oponz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear Oponz

Thank you for writing us a good review. We are doing everything we can do offer you a wonderful stay. In response to the bathroom, we are sorry for the bad experience however we rectified the problems which you faced. Though we are aliitle out of the way, but our hotel is located one straight road to the city centre, which means you could walk or bike to the centre. Again with our location, it enables you to see a less to none tourist environment, meeting local people, having dinner in a local restaurant which offers you a very local scene. In addition, we love how you enjoy the floating market and the food tour with Mr. Hieu, He is our best tour guide, who offers excellent service to our guests.

Once again, Thank you for your stay and we hope to see you again.

Bryan & Truc
Nam Mon Hotel
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 August 2013

Very clean room, good amount of space, nice bathroom, fast wi-fi, nothing was missing, friendly staff is ready to help you whenever you need it, willing to organize trips for you at fair prices. "Owner" is a very nice chap, eager on conversations when he's free and around ;+ ) Not necessarily included, but breakfast in the house would be a good thing to have, though. Good deal for a price you pay.

  • Stayed August 2013, travelled solo
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Helpful?
2 Thank Forsixentu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear Guest

Thank you for writing us an excellent review. We like to take this opportunity to thank you for your stay with us at Nam Mon Hotel. We are happy to hear how well you enjoyed during your stay with us, with the clean room, nice bathroom, fast wifi and the friendly staff we offer. Thank you for such a compliment. We had free breakfast for our guests before but due to inpopularity, unfortunately we took out the menu however we hope one day we could include in the future.

Once again thank you for staying with us and we hope to see you in the near future.

Bryan & Truc
Nam Mon Hotel
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2013

We initially only booked one night at this hotel but ended up staying for two. The hotel itself is very nice and well located with nicely sized, clean rooms. It is also very good value for money. The hotel also offers free bike hire which is useful. We also organised a morning tour through the front desk to visit the local floating market and mekong area - this was very enjoyable and good value.

The hotel staff surpassed expectations when we realised that our previous hotel had given us back the wrong passport (be aware of this in Vietnam). The staff at nam mon could not have been more helpful. The manager places great emphasis on customer service (not always the case in Vietnam). They helped us to retrieve the passport from Saigon and also tried to help us rebook our missed flight. The staff all speak very good English and could not do enough for us to help solve our problem!

I would certainly recommend this hotel as well as recommending them to help organise any mekong tour you may want to do.

Many thanks to the staff

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear Sam C

Thank you once again for the reviews you wrote us. We are delighted to hear how we fare and how you like your stay with extension 1 more night. We are glad your enjoyed our service and in helping you to retrieve your passport back from the hotel in Saigon. Also in addition, what you wrote us about we surpassed expectations when we realised you had passport which does not belong to you personally, because we understand passport to a traveler is very important which we immediately contact the other hotel to send your passport.

We hope with all of this service rendered to you would bring you back to stay with us again.

Best Wishes

Bryan & Truc
Owner
Nam Mon Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 August 2013

We were recommended Nam Mon by a friend who stayed. The drawbacks are that it is slightly out of the centre of town, but only 5-10 mins by moto or taxi. The staff are very friendly and the rooms excellent value for the price.
We also loved our tour of the floating markets - definitely book one here.

Room Tip: we had a room overlooking reception which had a very nice shower
See more room tips
  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank RosieC612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear RosieC612

Thank you for such compliments and taking time and effort to write us a review. At Nam Mon Hotel we are committed to offer excellent service to the best we can. We try to lower room rates so that our guest could enjoy to the max. We offer our own in house tour to offer guest a different experience without tour to tourist shops and restaurant. Our tour rates are all inclusive which you do not have to pay more later.

Thank you for staying with us, We hope to see you soon,

Bryan & Truc
Nam Mon Hotel
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heidelberg, Germany
Level Contributor
138 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 July 2013

The Nam Mon is a really lovely little hotel, but sadly there are some downsides which made me give it only four points.
Firstly - it is pretty far away from the town center. To get there on the bikes rented for free from the hotel is quite easy - but getting back is pretty hard, because you have to cross very busy roads several times. And to head straight into a swarm of motorbikes is not for everyone...

Secondly - the plumbing, as others have already told, is not working properly in some of the rooms.
Our first room (suite on the top floor) was really nice, but there was a terrible smell from the bathroom. This, and the fact that there was no shower but only a free standing tub, made us move to another room one floor below. This room was very nice and non-smelly.
And last - the breakfast is a really sad affair - one cup of tea or coffee, a piece of toast, scrambled eggs, a slice of watermelon. Since there was a power-cut on one of the days we stayed, the bread wasn't even toasted (which of course wasn't the fault of Nam Mon).

On the positive side: The whole place is cheery and everything was quite clean. The bed was big and very comfortable. However - we ran out of toilet-paper and had to organize some ourselves (from one of the public toilets), because none of the staff were in sight. The hotel doesn't provide any toiletries, just a small bar of soap and there is only one towel per person. But then we only paid 25$ per night, so maybe we were expecting too much.

Wifi is free and quite fast.

The staff are very, very friendly and really go out of their way to help you! Do book the floating market tour with them - it is really a great experience. Starting in the dark at 5:30 you take a small boat, for breakfast we were given a sandwich each and a take-away coffee. After having visited the floating markets, we stopped at a small restaurant for more coffee and a big plate with different fruits, afterwards we were paddled through smaller canals, visited an orchard and a village and walked along ricefields - it was absolutely great and on one of the markets we were the only foreigners!

Our guide Huey was fantastic - he speaks very good English and knows a lot, a real treat!

  • Stayed January 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank SerenityHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear SerenityHD

Thank you for the wonderful review. We are trying everything we could to provide and offer the best hotel for our future guests. We are also unleashing some of the highlights of the hotel on 2014. In addition we really love how you describe our hotel as a lovely little hotel. Our location would definitely bring our guests local scene, meeting local, warm and gentle people, eating in a local vietnamese restaurant etc. The problems you faced in response to the plumbing had been resolved On the other hand, The hotel room you booked before was affordable and we could not provide breakfast for such wonderful and cheap rate. Hope you understand. Especially with power cuts in vietnam is frequent.

In addition to the positive side, we are happy that you enjoyed every bit of the hotel with the big and comfortable bed and pillows you mentioned, All of these comes with a price but you do not have to pay additional to enjoy all of this privilleges which at the same time may not happen to other hotels you stayed with, unfortunately services only comes when you pay.

Bryan & Truc
Owner
Nam Mon Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2013 via mobile

The staff is very friendly And they helped us with everything.
But unfortunately they can't compensate the location: quite far from all the action, even with the free bicycles they provide.

Rooms are ok. The floating market tour is Awesome! Really recommend this tour , they do a great job.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meldewittemoter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trucle, Owner at Nam Mon Hotel, responded to this review, 14 December 2013
Dear Meldewittemoter

Thank you for your stay with us at Nam Mon Hotel. We like to take this opportunity to thank you for the review you wrote. At the same time we are happy about how you like our friendly and helpful staff who welcome you into our hotel and during your stay. We like to assure you that we have bicycles which you can rent them free of charge to cycle to the city, saving the cost of taxis. Our location is conveniently located where travelers get to see the local side of can tho, while the city centre cannot offer. At our location, you get to meet warm and gentle local vietnamese people, children greet you and man and women smiles at you.

One day, we wish to welcome you again and we hope you will enjoy Can Tho again.

Bryan & Truc
Owner
Nam Mon Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nam Mon Hotel

Property: Nam Mon Hotel
Address: C233/4 Nguyen Van Linh Street | Hung Loi Ward, Ninh Kieu District, Can Tho, Vietnam
Region: Vietnam > Mekong Delta > Can Tho
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #15 of 45 Hotels in Can Tho
Price Range (Based on Average Rates): £
Hotel Class:2 star — Nam Mon Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
Our refurbished property on early March 2014 offers a relaxing eco courtyard. with many plants and green furnishings to ensure you a laid back time. Our rooms are recently furnished according to our annual refurnishing to ensure our guests have a wonderful stay and experience.Nam Mon Hotel presents a quaint and colouful collection of comtemporary guestrooms with free wifi, city bikes, maps and bottle water. All rooms are equipped with LCD cable TV, high speed internet and wifi, A fridge and minibar and rain shower to ensure you a perfect's night rest. Nam Mon Hotel is also using energy saving products such as solar heating devices and LED lamps.The Hotel is located not far from the city centre of Can Tho. Guest may utilize our free city bikes into the centre, is also an interesting way to see the local life. Situated on Nguyen Van Linh Street, Nam Mon Hotel is conveniently located about 10 minutes away from the Bus station.The hotel also organize tours to the floating market, countryside bike tours and its 1st and Original "Bike & Bite Food City Tour" in Can Tho. We offer car and bike rentals at good rates and can be arranged at our tour desk. Barbecue facilities and a business centre are also available upon request. ... more   less 
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