My girl friend and I stayed at the hotel one night as a stop before Saigon. The room was ok, but the service and staff is absolutely terrible. They promised a number of things which didnt happen and overall just very bad. just an example is that we were promised breakfast made to go in the morning, but of course nothing was ready when we had to leave. And we STILL had to pay for it, eventhough we told them about it.
And DON'T book ANY tours through the hotel. They are over charging like crazy and the tour we had and were promised was a total joke!
It is obvious they pretend to know how to run a succesful business, but in reality they have EVERYTHING to learn!!!