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“Not bad but staff a bit moody”

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Queen Hotel Ninh Binh
Ranked #8 of 26 Hotels in Ninh Binh
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not bad but staff a bit moody”
Reviewed 29 November 2013 via mobile

Stayed at the Queen hotel for two nights on a recent trip to Ninh Binh- when we arrived we were told that the only room available was a family sized room (we were a couple) that we needed to pay extra for (this might have been true but I suspect not). The room was fine, and being on the 7th floor the view was excellent, but a few things were a bit off- the bed was ROCK HARD, I'm used to futon mattresses but this was something else!! Also the hot water was very intermittent & the shower pointed directly at the wall with no option to adjust it (except on the hose but I'm not into hand held showers...) They had bikes for guests to use which was handy, but no one mentioned a price when we were borrowing them so we (maybe naively) assumed they were included with the room. When it came time to check out & settle the bill they were quite rude about it, even though we maintained that if you are going to charge your guests for something you need to at least let them know at the time!! In general the staff were friendly when it suited them (as I think another tripadvisor review mentioned) but could be quite standoffish & cold at times as well. All in all an average stay.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank DoctorSpaceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
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English first
St Etienne des Oullières
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 November 2013 via mobile

We stayed three nights in the Queen hotel and when with the deluxe double balcony rooms... These were very spacious and well equipped. The bathroom has a large bath. The beds are comfortable and the rooms are full of light. Very nice rooms. The staff are very friendly, smiley and helpful ! We rented their two motorbikes for 6$ a day, good value and very handy for getting about the different tourist attractions that are all in 10km range.
Great stay in the queen hotel!

Stayed November 2013, travelled with family
Helpful?
Thank Nathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2013

We stayed here for three nights- the room was very large and clean. The staff were really excellent and made our stay very comfortable. This place is a real bargain and I would definitely recommend it. Ask for a superior room.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 October 2013 via mobile

Accommodating and friendly staff, large rooms with lots of storage and space available, refrigerator, hair dryer, large shower with good water pressure, wifi in room. Rooms were very clean.  Good air conditioning. Lots of electrical outlets for recharging.   We were late for breakfast, however, (8:00) so everything was cold.  An easy walk from the bus station. Restaurant next door was very good.  

Stayed October 2013, travelled as a couple
Helpful?
Thank csinger13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
World Wide Traveller
Level Contributor
89 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 October 2013

Located near the Ninh Binh rail station with a 3 local restaurants around. It has clean rooms, large shower room with toilet, good beds with fresh sheets, perfect functioning aircon, satellite TV and friendly with basic English speaking staff.
Wifi has to be better with poor reception in the room, the breakfast included in our rate was just Ok to start the day.
We could rent motorbikes, but check the brakes and lights before leaving and fill the tank ASAP because they provide you just enough for a few hundred meters.
They should provide 2 pillows per person as the ones presented are too flat.
And.. each arrival of the (few) night trains wake you up,

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benchmarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

I choose this hotel because of its perfect location, just 2 minute's walk to the railway station. I bargain with a reasonable price for US$70 for the airport transfer to the hotel and US$30 for the half day tour to Phat Diem Stone Church and Tam Coc. The driver wait for us in the airport for an extra hour due to my delay flight, but he still carrying a smile. There was a heavy storm when we arrived the hotel at 23:00 in the late evening, 3 hotel staff went out to take care our luggage. The room is very clean and the breakfast is good. The hotel staff always have smile on their face and willing to help. We want to say thanks to all the staff in Queen!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosaa1b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 September 2013 via mobile

Hotel is nicely situated next to Ninh Binh train station, however it is isolated from the main town centre - limiting food options. The hotel appeared nice from a distance, but was a little rough around the edges on closer inspection. Breakfast options were pretty poor, and we couldnt find the hotel's restaurant - when we went to the top floor we walked into someone's washing hanging up. Not sure this hotel deserves its ratings. The female staff members were amazingly helpful and friendly, however the main male attendant/receptionist was only helpful when it pleased him. We needed to book a sleeper train to Hue and the train station staff were unwilling to even acknowledge we existed. We asked the man from the hotel to help, so he came with us, spoke some Vietnamese and told us there were no sleepers left, only seats for our 11 hour train journey. He was then insistent on us booking the overnight sleeper bus through the hotel. Thankfully we refused and he said he'd double check for train availability in the morning. Next morning, he tells us there's still no sleepers and the bus was the best option. We waited until after breakfast, and decided to try the train station again. We asked the female hotel staff to write out our ticket request, went to the train station, and booked 2 sleeper train tickets, no problems. The man at the hotel was astonished, and was clearly unhappy. We were pretty sure he didn't even try to ask for our tickets. Glad we didn't book the bus!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Compass_Not_Included
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen Hotel Ninh Binh

Property: Queen Hotel Ninh Binh
Address: N. 20 Hoang Hoa Tham Street, Thanh Binh Ward, Ninh Binh 430000, Vietnam
Region: Vietnam > Ninh Binh Province > Ninh Binh
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 26 Hotels in Ninh Binh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Queen Hotel Ninh Binh 3*
Number of rooms: 35
Official Description (provided by the hotel):
With a convenient location in the heart of the city of Ninh Binh, Hotel Queen Hotel offers comfortable convenience to connect travelers with space seductive charm of oriental culture. With stylish design and unique characteristics Queen Hotel hotel includes 35 rooms fully equipped with modern facilities will bring the feeling friendly and convenient for all travelers. ... more   less 
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