Stayed at the Queen hotel for two nights on a recent trip to Ninh Binh- when we arrived we were told that the only room available was a family sized room (we were a couple) that we needed to pay extra for (this might have been true but I suspect not). The room was fine, and being on the 7th floor the view was excellent, but a few things were a bit off- the bed was ROCK HARD, I'm used to futon mattresses but this was something else!! Also the hot water was very intermittent & the shower pointed directly at the wall with no option to adjust it (except on the hose but I'm not into hand held showers...) They had bikes for guests to use which was handy, but no one mentioned a price when we were borrowing them so we (maybe naively) assumed they were included with the room. When it came time to check out & settle the bill they were quite rude about it, even though we maintained that if you are going to charge your guests for something you need to at least let them know at the time!! In general the staff were friendly when it suited them (as I think another tripadvisor review mentioned) but could be quite standoffish & cold at times as well. All in all an average stay.
- Official Description (provided by the hotel):
- With a convenient location in the heart of the city of Ninh Binh, Hotel Queen Hotel offers comfortable convenience to connect travelers with space seductive charm of oriental culture. With stylish design and unique characteristics Queen Hotel hotel includes 35 rooms fully equipped with modern facilities will bring the feeling friendly and convenient for all travelers. ... more less
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