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global_teacher
Essex, United Kingdom

Stunning

5.0 of 5 bubblesReviewed 12 Jul 2019
We stayed here for two nights. Our room was spacious and spotless. We had a private pool in the area we were in. We ate in resort both nights and found the food to be delicious. Staff were friendly and very helpful.
Date of stay: July 2019
Trip type: Travelled as a couple
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EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this review
Responded 17 Jul 2019
Dear Valued Guest,

Thank you for your stay with us and thanks indeed for taking a time to write this positive review.

It was truly a pleasure to serve you.Thanks heartily for your comments about our property and services.

Our friendly and helpful staffs are waiting to serve you with everything what you needs and wants as like your second home in your next visit to beautiful Ninh Binh.

Once again. thank you so much for choosing our resort and hope to see you again in near future.

Wish you all the best and success in everything.

Warmest Regards,
The Management
Emeralda Ninh Binh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,340)
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Reviewed 4 July 2019

My wife and I stayed at Emeralda for three nights in June, 2019 and it was a highlight of our three week trip to Vietnam. The hotel is set on beautiful grounds, with nature all around. It is quiet and peaceful, with beautiful paths for birding around their pools and grounds. The hotel room we stayed in was perfect: a bungalow next to a private pool. Everything in the room was modern and clean and the bed and air conditioning were perfect. The hotel has a very good restaurant on the property with excellent choices for dinner in a relaxed, beautiful atmosphere near their main pool area. There is even an indoor pool with water that was refreshing and perfect for the hot days to relax. The breakfast buffet is excellent with a huge selection of choices. The food was all excellent and fresh. The best part of this hotel is the staff - incredibly helpful and kind. They were available day or night and were always gracious and helpful. I want to particularly highlight the hotel's manager, Einda - she was so kind, so helpful and always smiling in our direction. She is amazing. Also, our guide for our day trip was Dung, an excellent, friendly guide, also connected to the hotel staff. He was knowledgable, with excellent English and so kind and flexible with us. My wife also had a wonderful massage at their Spa. All of this made for a superb, relaxing and enlightening part of our Vietnam trip and we thank everyone at this superb hotel! The best place to stay in Ninh Binh!

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Nelson B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 6 July 2019

Dear Valued Guest,

Special thanks for taking a time to write a review on TripAdvisor page. It was truly a pleasure to serve you. We really appreciate you taking the time to share your feedback.

Thanks indeed for your valuable comments about our property and service standard.

We had shared your comments about Mr.Dung (our tour guide) and he wish to pass his warmest wishes and thank you note to you.

We would love to see your couple as our regular guests of Emeralda and we are waiting to serve you again with everything what you need and want in your next visit to beautiful Ninh Binh.

We believe that your couple will visit us again in the future. We always warm welcome you back to Emeralda Ninh Binh. And we will serve you as your second home. We treat all our valued guests as family.

Again, thank you so much heartily for your recent stay with us and thanks indeed for your review once again.

Wish you all the best and success in everything.

Respectfully,
The Management
Emeralda Ninh Binh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2019

Emeralda is a great resort and I would definitely recommend staying here. It’s peaceful, well resourced and has great facilities. Furthermore if home stays are not to your taste then it’s possibly the only option to consider when visiting Ninh Binh.

However what’s worth considering is that the resort is often overrun with children, and all other services it offers are overpriced. We found ourselves paying up to 6 times the price of beer and wine here than any other standard place in Ninh Binh. They also tend to put you off renting motorbikes and offer bicycles instead (which in this heat just is not an option! And if you do want to rent motorbikes, there is a lovely lady just 200 metres away to the left of the resort who will offer them at 200 VND a day, which is the same price as renting a bicycle with the hotel.) Tours with the hotel are also very very expensive. So by all means stay at the resort as it’s a great place but it’s worth doing a bit of research and buying everything else outside the hotel (tours, bikes, drinks etc.)

Date of stay: June 2019
Trip type: Travelled as a couple
3  Thank kevinanaafibrown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 29 June 2019

Dear Valued Guest,

Thank you for your recent stay with us at Emeralda Ninh Binh, we consider our guests as family. We love to hear your feedback and use it to review and improve our services.

We had well noted and valued comments from our valued guests because guest's reviews are very important for us.

Once again, thank you indeed for your stay with us and thanks heartily for your review on TripAdvisor page.

We trust we will have the opportunity to welcome an esteemed traveler such a yourself to Emeralda Ninh Binh once again.

Wishing you all the best and success.

Respectfully,
The Management
Emeralda Ninh Binh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2019 via mobile

The Hotel is amazing but the Staff is up of the Standard mainly my colleague Mr Thông, we enjoyed with him the nice locations close to the hotel and we could feel that he loves his job and he is a great photographer. Thanks Thông. Don’t forget to visit the restaurant and the Spa, enjoy it!

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Juanjo V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 26 June 2019

Dear Valued Guest,

Thanks for your stay with us and we really appreciate for taking the time from your busy schedule to write this amazing review for us. It was truly a pleasure to serve you.

Thank you indeed for your comments on our tour guide Mr.Thong and he wish me to pass his best regards to you. We well noted about customer care skills of Mr.Thong and the management had well recorded of his performance.

We would love to see you as our repeat guest of Emeralda and we are waiting to serve you again with everything what you need and want as like your second home in your next visit to us.

Once again, thanks so much for choosing our resort for your stay in beautiful Ninh Binh and waiting to serve you again in near future.

Wish you all the best and success.

Thanks & Best Regards,
The Management
Emeralda Ninh Binh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2019

Appeared to be the best option in Ninh Binh but I was not impressed. Staff could care less, food was decent. There was only one restaurant. Pool was nice, drinks aren’t cheap. It was very crowded on the weekend, kids screaming everywhere. Rooms were nice, but could definitely use a renovation. Hotel seems dated.

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank JuliaMarie123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 19 June 2019

Dear Valued Guest,

Thank you for your stay and thanks indeed for your review on TripAdvisor page.

We are so sorry for the inconveniences during your stay with us and it was not match with your expectation.

We well noted for your comments and it helps us for the improvement of service standard.

Again, thank you indeed for your stay and so sorry for the inconveniences.

Wish you all the best.

Thanks & Best Regards,
The Management
Emeralda Ninh Binh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2019

Overall, this is the best option within Ninh Binh. However, it did let down slightly from what was expected. Buildings are outdated and could use a good power washing so they don’t look grimy on the outside. Hotel staff did not treat us as is expected at 4 and 5 star hotels (we carried our own bags around, and weren’t overly friendly). They do have some activities at the hotel, but I think they could use more things to do being that it’s far away from town. I also think a hotel of this size could use another restaurant, we all got kind of sick of eating at the same place for every meal. The pool was nice, but got crowded on our second day — this was during the low season so I imagine could be very bad during the peak times.
Overall, it was a fine stay and nothing was inherently BAD—just didn’t meet our expectations.

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank Traci T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 18 June 2019

Dear Valued Guest,

Firstly, thank you for your stay with us and thanks for your review on TripAdvisor.

It is with great regret that we received your complaint regarding with our services. We well noted and will share with the management team.

Please kindly give me a favor to explain you one thing, concern with high occupancy days on weekends even in the off season. Because our resort is only 2 hours drive from Ha Noi Capital City center and the people called Ha long on Land which is near by our resort location and suitable for families, couples and also for retreats. That's why our resort operational is busy with high occupancy on every weekends. We are trying to improve our service standard and we always value the feedback from the guests. The management team is handling guest's complaints in a strict and serious way. Because guest's complaints are very important for us to improve our service standards.


On behalf of the management and everyone who works at Emeralda Ninh Binh, I would like to apologize you for the inconvenience and bad services that you received during your stay at our resort. We understand that it was not match with your expectations.

Again, we would like to express our deepest regret for the inconvenience caused.

We hope you will give us a chance to serve you again in near future.

Respectfully,
The Management
Emeralda Ninh Binh

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