We stayed at this hotel for two nights at the beginning of March and were very disappointed - the pictures shown and the descriptions given do match the reality. Firstly we were given an inferior room to the one booked; we were then given the correct type of room but this had a lot of mould all around the walls in the sleeping area and bathroom, smelt of damp and there was a hole in the bathroom ceiling so we we had to ask for another room (the staff didn't seem to think this was a problem). This room also smelt damp but only had a small amount of mould so we stayed. The room is actually a lovely size and the bathroom has a lovely walk in shower (not the 1st bathroom) but they need to maintain them.
The fridge hadn't even been switched on in the room and by 9.45 pm on the day of arrival we had to phone and ask for more toilet roll - this is not 4 star service.
On arrival we asked if we could get food in the hotel and were told to go to the bar on the top floor; we were also told that was where breakfast was served. The bar did not serve food and did not serve breakfast (we later found out we could have got food on the 3rd floor- also where breakfast is served). Although fruit and cake were an option on the breakfast menu they were not available either day of our stay.
We were looking forward to some relaxation time by the pool only to find the pool area was a building site and the pool itself full of debris and could no way be used. When this was mentioned to the member of staff on duty at the desk we were just told the what floor the pool was on! We could not get her to understand that we knew where it was, the fact it could not be used was our problem.
Building work is still being carried out at the hotel so we were subjected to the noise from this and although they advertise the fact there is a coffee shop, nightclub, salon and shops - they haven't actually been built yet.
Luckily the top floor has a roof terrace and a jacuzzi and this made our last afternoon a pleasant one. The sun was shining and was quite hot and we were at a loss as no pool but this was really nice. The member of staff , who was really helpful, switched on the jacuzzi for us and brought us water to drink and so were able to relax in this lovely setting.
I am sure when The Vissai is finished it will be lovely but there is along way to go.
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