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“Worst Hotel Ever”

Hermes Agro Resort & Convention
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Hermes Agro Resort & Convention
Ranked #15 of 17 Hotels in Tanjung Pinang
Reviewed 5 February 2014

I have no words to express my regrets with this Hotel. This does not reflect good on Agoda as well, as you are fooling your customers to book a BAD property with false information as saying ONLY 5 MORE Villa left to book! Mind you, on the night of 2nd Feb 2014 only 2 rooms in the entire Hermes Agro Villa were occupied. We could see that in the hotel lobby during dinner and breakfast. It was literally a ghost town, even our local driver missed / drive pass the hotel at night, when sending us back to Hotel after a massage in the town.This place can win 1st prize for "Dirties hotel of the world" I did not take the pictures as i dint want to make anybody throw-out while reading this feedback.

To sum-up, it is a dead property. There is no point witting to the Hotel Management as hotel staff are all aware of their BAD product but could do nothing but apologies hopelessly. They give you a feeling that this place will be closing at any day. There is no business and no quality at this place, a few unlucky travelers reach their by an accident.

  • Stayed: February 2014, travelled with family
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6  Thank TandooriCorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (10)
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3 - 9 of 10 reviews

Reviewed 10 August 2013

The room was spacious, but bare, toilets were not totally clean. The water that trickled out of the tap was yellow. The shower wasn't working.
There is a free transport to their sister resort where we spent most of the day. Other than that, good luck trying to keep yourself entertained- am writing this review while waiting for the transport to the ferry terminal. The only saving grace was the friendly receptionist and service staff.

  • Stayed: August 2013
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Thank glolee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

I stayed there with my family of 8 people altogether for 2D1N. Got it from a deal of just 100$++ for a night stay. Wasn't bringing high hope to this resort after reading the following comments but turns out, it wasn't as bad as it is being stated.

For a short vacation it was alright.

Cons:
1) The travelling time from ferry terminal to the resort can take up to 1 1/2 hours of car journey. The price was at 50$ SGD

2) There isn't any beach, food and sports anywhere at the surrounding of the resort.
: 15min shuttle services to the beach

3) The swimming pool had some algae at the base and water spider but it was still swim-able. We still swum and played in the pool for 2hours before checking-out.


Pros:

1) The services provided at the resort was great.
: Reception staff do speak english only the driver don't. Communication wasn't a very major
problem.

2) They gave us complimentary shuttle service to and fro the beach without having to wait. (you just have to fix the time with the reception staff) The driver drove at a very comfortable speed.

3) Paid a reasonable price for the driver to drive us down to city and have dinner. They are able to drop you by the nearby shopping centre for a stroll too! (Fix a pick-up time with the driver will do)

4) Breakfast was alright even though with limited choices.


By paying 100++$ SGD, you can't ask for a 4-6 star resort service. But my family was satisfied with the service they gave us. The room was generally big and clean. We were driven up to our resort after every trip to the beach or city area. We also swap for complimentary driver to drove us back to the ferry terminal instead of city. The reception staff will plan your time for you to leave the resort.

F.Y.I
- My room electricity wasn't cut off in the middle of the night.
- We don't really need a phone either. Reception was within walking distance of 1min only.
- They can serve the food to your room once you ordered it from the reception.

  • Stayed: June 2013, travelled with family
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1  Thank sssuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2013

Hi All,
This is the worst resort that i ever been to. Below are the points for easier reading....

1) Bad location - No beach nearby, have to take a shuttle at limited times to go the beach
2) Room - Old, air-con not working well, limited tv programs, no phone!!!(WTH), no switch to switch off the lights???!!!! In fact, the power tripped around 1-2am, finally the lights went off.... together with the air con...
3) Dinner - Cannot make it, in fact we ordered something extra, it was horrible
4) Swimming pool - Have to walk 10-15 mins to reach. Beside an old building, swimming pool like ....... left there for so many years without maintenance.
5) Breakfast - 2-3 choices, nothing to choose from
6) Pool table - Full of dust and dirt

Basically it is so terrible that if someone offers free for me, i wouldn't even considered it!!! Please go to resorts in Bintan.. only regret that i never research much before committing in this trip.

Please learn from my lesson.

Room Tip: Please don't choose this resort.
  • Stayed: August 2012, travelled as a couple
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1  Thank r3play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2012

Hard old pillows that should have been destroyed during the dark ages,, no phone in the room (2min walk to reception without cover walkway), tv and arial cables not plugged in (do it yourself to watch tv), shower rose installed for Oompa Loompa's, breakfast lacked food. I'll stop, this gives you enough to work out you should avoid at all costs. By unplugging your phone you would have a better time at home.

  • Stayed: May 2012
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Thank Musicstave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2012 via mobile

Breakfast Included means you have to ask the kitchen whether they want to add the empty trays.

The pillows in the room has passed its due date. Good luck trying to complain cos the staff don't speak English & no phone in the room for you to reach them anyway.

HORRIBLE!

  • Stayed: May 2012
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Thank RahmatAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2012

Most of hotel staff can't speck English. No doubt room is spacious but surrounding was terrible...no phone in the room. If we need to check thing or need room service, we got to go to the lobby to check with recept. Food is terrible and limited item available. swimming worst...very very dirty. You really turn off when you see the swimming pool. Very run down resort and if you wanna play water sport, u need to take shuttle to another resort. No convenience shop there too...basically its dead town !!!!

  • Stayed: March 2012
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4  Thank Jasworldtyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hermes Agro Resort & Convention

Address: Km. 25, Toapaya Jl. Raya Kawal, Tanjung Pinang, Bintan Regency, Riau Islands Province 29135, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Tanjung Pinang
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #15 of 17 Hotels in Tanjung Pinang
Price Range: £24 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hermes Agro Resort & Convention 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hermes Agro Resort & Convention Bintan Island, Indonesia - Tanjung Pinang

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