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“not what the cover says!”

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InnSense Bistro and Suites
Ranked #3 of 5 Hotels in Mitspe Ramon
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“not what the cover says!”
Reviewed 15 September 2013

a disappointing and expensive option considering this 'hotel' is just a converted warehouse surrounded by other warehouses in an old industrial part of town advertising to be in the real DESERT - this is place is a rip off - the conversion itself is just fake minimalism - the advertised jacuzzi in the concrete backyard was not working - just too hot to sit in - with a disappointing view of the advertised night sky due to all the street lights from the other warehouses!!! the staff are not trained, they are local students with not a clue - our arrival and room was not prepared and the owner was no where to be seen - very annoying considering the cost and standards advertised - we ate in hotel's restaurant and discovered it was also a rip-off with NO professionals present, certainly no actual chef - he left ages ago leaving behind a menu for students to prepare and serve, who were more concerned about stuffing their own faces as they sat at the bar, rather than focus on those eating at the expensive paying tables - i've never seen anything like it - we cancelled our second night and got out as soon as we could.

Room Tip: there is a new complex right next to the crater and the visitor center - go there
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud R, Owner at InnSense Bistro and Suites, responded to this review, 16 September 2013
Dear John, first of all I am dreadfully sorry that you had a bad experience in our hotel. Yes it is in a formal industrial area, as written on the frontpage of our website. Yes those are former hangars that we renewed in a minimalistic but still warm and welcoming style that most of our clients do appreciate very much. I understand that you did not like it and I am sorry about it. The water of the jacuzzi was too hot. The nights are cool in Mitzpe and it's such a pleaure to drink a glass of wine in a hot tube but the desert air is cool. There were lights from the street which disturbed the perfect darkness of the night. That is because even if the desert is at the end of the street, we still are in a street of a little town -4000 citizens- in the middle of the desert. Our hotel is not part of a resort. Maybe you felt lonely. Surely we failed. Your critics about our young waiters are tough but I understand you. We all would like you to come back for a night as our guest. Our beds and matresses are the best possible. Our restaurant serves delicious food. You apparently missed all of this, again sorry and please come back! Thank you.
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166 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Level 2 Contributor
7 reviews
6 hotel reviews
Reviewed 15 August 2013

Chez Eugene is a lovely hotel and we greatly enjoyed a double room with private sun deck and outside hot tub.

The inclusive breakfast was excellent.

The hotel's owner (Chen) could not have been more helpful - arranging an excellent guide to take us in and around the Makhtesh Ramon and, generally, being on-hand to help with everything that we needed.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
Reviewed 6 June 2013

We had an excellent weekend, Chen and the staff were friendly and the service was excellent., the room , the patio,,the restaurant ,were comfortable , clean and beautifully decorated. We highly recommended.

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Galit H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
Reviewed 31 May 2013

Me and my wife Shoshana stayed in the hotel for one night. Extremely pleasant experience. The staff was very friendly, personal and helpful, the room large, clean and 'boutique'. Food -dinner and breakfast - was great, I would say the restaurant was above our expectations.
Aaron
Toronto

Room Tip: We stayed in room #1 and I have seen room #2, in which our frieds stayed, different arrangements, bo...
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  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Aaron Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2013

Excellent service great staff, wonderful stay. We loved the private patio and the hot tub. (not all the rooms have hot tub)
Very good restaurant, we had a wonderful dinner
The owner and the staff gives you a warm and unique attention for every detail during your stay.
Strongly recommended.

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank meirhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
Reviewed 21 May 2013

This was the highlight of our trip to Israel! The room was among the most distinctive and memorable ones that we've come across, and we loved the hot tub, and our own private patio. It was a little oasis in a big desert, and we received a lot of personal attention. Sharon was an incredible host to us, telling us stories about the area, and recommending local farms and wineries to visit. We had to leave extremely early on the last day of our stay, and he took the time to pack us up to-go bags with breakfast to eat when we got to the airport. The restaurant attached to the hotel was amazing, and the chef came by to tell us about the dishes we were having (just double check to make sure the restaurant is open at least one of the nights you're staying there--it's one of the highlights). In sum, great place, great service, great people! A must visit.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank bwellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
1 review
Reviewed 23 April 2013

If you have the luck to in Israel you must have a stop chez Eugène! Wonderful bedrooms, great service (Arnaud the owner will take care of you as if you are part of his family) and amazing food! If you don't stay at the hotel you absolutely must go to have diner. You'll eat wonderful fresh products of the region cooked as in a gastrnomic restaurant.

  • Stayed April 2013, travelled as a couple
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Helpful?
Thank Alice c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InnSense Bistro and Suites

Property: InnSense Bistro and Suites
Address: 8/1 Har Ardon | Spice Route Quarter, Mitspe Ramon 8060000, Israel
Phone Number:
Region: Israel > Southern District > Mitspe Ramon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #3 of 5 Hotels in Mitspe Ramon
Price Range (Based on Average Rates): ££
Number of rooms: 6
Official Description (provided by the hotel):
InnSense is situated in the 'Spice Route Quarter" - formerly an industrial area which has been rezoned for tourism and the restaurant and suites are built in refurbished hangar space. Each of our six rooms are tastefully decorated and individually furnished with attention to detail while maintaining clean minimalist lines. Some rooms have a private terrace and hot tub. A full Israeli breakfast is included. InnSense Bistro is open for dinner Tuesday through Sunday from 18:30 - 22:30 (Closed on mondays) We offer an Israeli menu showcasing local produce and excellent local wines. ... more   less 
Also Known As:
Chez Eugene Hotel Mitspe Ramon
InnSense Bistro And Suites Israel/Mitspe Ramon

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