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“Wow!”
Review of Beresheet

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Beresheet
Ranked #1 of 5 Hotels in Mitspe Ramon
Certificate of Excellence
Reviewed 1 July 2014 via mobile

This hotel has to be one of the most beautiful and breath taking hotels I have ever stayed in! The views are to die for and the rooms are large and very well kept. Hotel staff are so helpful and friendly. One point I believe people have to understand is this is Israel and is not the USA or Canada. Hotel standards are so varied in Israel and the state of Israel does not have a universal star rating unlike North America. So come with an open mind. This property in my opinion is a true 41/2 star. I have stayed at many high end hotels in the US and have had less than an excellent experiences. I wouldn't hesitate to recommend this hotel to anyone. As a final note Israel is a very expensive place from food to hotels, a hotel you pay 300/night in the US may be 500-600US/night for the same type of hotel. You have to expect to pay more for everything in Israel.

  • Stayed: July 2014
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1  Thank excelden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 June 2014

This is the best in Israel and ranks as one of the most beautiful in the world. Located in the heart of the desert, overlooking a crater, the magnificent low rise series of rooms have been designed to blend into the environment...and, yet, every detail in the design is perfection. Beautiful, functional, and filled with every convenience and comfort (including a pillow menu with 12 varieties). The prime rooms are the crater top with pool....an awesome view with a wonderful private small pool. And the interior of the rooms are wonderful.

The restaurant is very good and sitting on the enclosed balcony is a treat. Plus the spa is excellent, as is the workout facility.

And, although secluded in the desert, the activities are extraordinary, ranging from hot-air ballooning, desert ATVing, guided hiking, biking and even Segway trips. The area is remarkable.

Having stayed at some of the best facilities in the world, for us Beresheet ranks in the top few......and few merit this ranking from us.

Room Tip: The crater top rooms with pool are the best if you would enjoy a small private pool. The views are a...
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  • Stayed: June 2014, travelled as a couple
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1  Thank StanMtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Given that we paid about US$ 600 per night for a one bedroom hotel room our expectations were high, but unfortunately this hotel has not really figured out how to give its guests a world class experience. The devil is really in the details at these prices, and the details were neglected, unfortunately.

This resort hotel has much to offer:

- fantastic location, peeking over the edge of a desert crater.
- architecturally the hotel strives to fit into its landscape, using stone that matches the desert colors and small square buildings that do not loom over or compete with the visually stunning natural setting
- parking is located away from the main buildings so traffic does not disrupt the peace and quiet. Instead you are picked up in a golf cart and driven to your room.
- the restaurant is built to take full advantage of the view with floor to ceiling windows on three sides, and the option of eating on one of several balconies
- the inside of the hotel rooms are also visually well appointed and thoughtfully laid out, with each room having its own outside entrance and balcony (for more money you can also get a private pool - tip: they aren't heated, or at least were not when we stayed there in February, so depending on the time of year when you visit it may not be worth it).
- staff visited our room shortly after check in to confirm we had everything we needed and offered extra toiletries, towels, etc.; toiletries were high quality
- breakfast is one of Israel's strengths, and the resort offered a buffet with plenty of fresh cheese, fruit, vegetables and fresh bread, as well as eggs and other items. Smartly, they kept to their roots in designing the menu instead of opting for a more European or American menu.

But here is where it came up short:

- While visually appealing, the room needed some loving care. For example, one of the bedside lamps was broken, and there were other little details that hadn't been seen to. Nothing that made it an unpleasant experience, but not exactly what one expects at five star prices.
- We planned to do a little hiking down in the crater, and were quite surprised that the concierge knew nothing AT ALL about hiking options. Seemingly confused by our question, he referred us to the area's visitor center for hiking maps. They had them, which made us wonder why the resort hadn't simply walked over to the visitor's center itself, picked up a few maps, and at least gathered basic intel on a few of the marked trails so they could anticipate these types of questions. It wasn't as though the visitor's center offered us any additional insight above what the map provided.
- The dinner was pretty mediocre. One night the fish was under cooked and we almost sent it back; the next night our meal was over cooked. The wait staff was fine, but not spectacular. The table to staff ratio was probably a bit too high for high quality service.
- So far, these are all fairly subtle details that made me think: if they can just tweak their model a little bit, they can match their quality to expectations. They just need a good evaluation by an expert and a little calibration to achieve it, but then ...we interacted with the spa.

The spa:
- We decided to get massages through the spa. Having not booked ahead, we called to inquire about availability and discovered to our delight that they had two slots available roughly at the same time in the morning. We booked them, thinking how perfect, we can relax in the morning, then head out for a short hike in the afternoon. And we made our plans accordingly.
- We walked to the spa 10 minutes prior to our appointment as directed. Upon arrival, they told us that one of the massages would have to be pushed back by a 1/2 hour. We were a little surprised they didn't bother to call the room ahead of time to relate this to us, saving my husband a trip over, but we shrugged and said fine - my massage was for an hour, while my husband's was for a 1/2 hour so we would still finish about the same time leaving our afternoon plan's intact.
- So, my husband walked back to the room to read and wait, while I had a very pleasant massage. Upon completing my experience, I find out that when my husband showed up for his delayed appointment, it took them another 15 minutes to get him in. They offered to extend his time for 15 minutes, but at this point he was pretty upset with the repeated blow off and said no, he needed to finish on time so as not to delay our hike. Yes, we could have afforded the extra 15 minutes; that wasn't really the issue.
- Now here is where the five star resort would have reacted differently than they did: they did nothing else. So my husband got about a 12 minute massage and was a little disgruntled.
- An easy fix would have been to (a) offer him an alternate time to come back - say at the end of the day after his hike for his full massage; (b) if that didn't work, then certainly he would not be charged for the mix up, and in fact (c) they should have found a way to make it up to him with some sort of token credit, something - even if more symbolic than real.

- We go on said hike. Have a nice time. Enjoy our mediocre meal for dinner because the view is stupendous. The next morning we check out and find out that the spa has charged us the full amount for both massages, meaning for a full 1/2 hour massage even though my husband never received it. So my husband politely inquires about the charge.
- It turns out that the spa bills separate from the hotel, and the hotel cannot change that portion of the bill. So they call down to the spa. At which point the staff at check-out begin to argue with the spa. The spa even accuses my husband of lying about his service, at which point the clerk says if you want to dispute the client's story you need to do it yourself.
- Now in the U.S., someone in the service industry would not have called this bluff. But the spa staff actually came up to the lobby! Now all eyes are upon us. Until this point my husband has insisted on English with the staff and has stayed calm, but when the spa staff insists on being rude he switches to Hebrew and hilariously his voice drops several octaves as he disputes her version of what happened. Once the accusation of outright lying occurs, my husband simply turns back to the hotel check-out staff and says, can I speak to a manager? And once that call is made, the charge is dropped from our bill.

Unbelievable that this is allowed to happen. We just dropped almost $1500 for a two night stay!

Two mistakes in my mind: (1) even if billing is separate, the hotel should have simply conceded the charge as it was nominal ($90) in comparison to the total bill to ensure the client walked away not entirely unhappy and then worked it out with the spa afterwards; (2) having made the mistake of calling the spa's bluff, the spa staff person should never have been allowed to come up to the lobby to dispute our version of the story (nor should they have argued on the phone in the presence of a guest); instead it should have been immediately referred to a manager.

We walked out determined to never return and to advise anyone thinking of spending the money to save it or go somewhere else.

  • Stayed: February 2014, travelled as a couple
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5  Thank AnnfromVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

This hotel is architecturally wonderful. It sits on the edge of the crater (not really a true crater but that doesn't matter), and offers a magnificent view of this geographic site. The desk agent who checked us in was curt and spoke so fast about amenities that it was difficult to feel welcome. We were taken to our room in a golf cart and was right next to the highway; the wind whistled through the sliding glass door and when we walked onto the balcony the traffic noise was very loud. Our wonderful bellman, Levi, offered to take us back so we could speak with the director of public relations, Suzan. She checked the system and was able to find us a room set away from the highway and close to the sculpture garden. We were quite pleased. The sculpture garden is truly remarkable; as we walked through the desert we were impressed with the variety of outdoor sculptures and the walk along the crater's edge. Our dinner was very nice, the kosher restaurant has great views and the young service staff is very eager to please. They offer a buffet style salad bar with an enormous selection; there is a choice of three entrees, all very nice, and dessert is included. It is amazing that they can make these desserts without dairy and you would never know it. The molten lava chocolate soufflé was divine! We had spa treatments the next day and the spa is very clean and very well appointed. Massages were perfect and the facial left me feeling five years younger (and my husband said I looked great!) Breakfast is a buffet with the ability to order omelets, etc.; again everything was very well displayed, very tasty and very fresh. Ibex have the run of the property and you can turn a corner and see the family that has made the property theirs; they have no fear of humans but it is best not to get too close as they are wild animals. Take a jeep ride through the crater and go to the highest spot for a view. The crater is 40km long and about 10km wide. The colors in the layers of earth are magnificent. When we checked out we had a lovely young woman take care of us and the director of public relations came out to make sure we enjoyed our stay. Other than the first young woman we met and the first room we were shown we highly recommend Beresheet.

Room Tip: Stay away from the rooms on the highway side - close to the visitor's center.
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  • Stayed: June 2014, travelled as a couple
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1  Thank KikiK1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Luxurious hotel with breathtaking views. The staff is attentive and super professional. the food is no less than excellent. the rooms are spacious and very comfortable. truly, a unique experience (quite expensive though). after staying there for my second time - without a doubt, this is one of Israel's finest hotels.

  • Stayed: June 2014, travelled with family
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Thank Lapid_A1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

We stayed here on the strongest recommendation of our daughter and son in law. What a wonderful choice! The setting overlooking the Ramon crater is breath-taking. The rooms are lovely and very comfortable. The food is excellent, both the breakfasts and the dinner dining, if you care to splurge. The views from the bar are just spectacular. What a great place to watch the sunset with a great Israeli wine.
Service is attentive, but like elsewhere in Israel, is not really polished. The concept of experienced professional wait staff does not seem to exist here. Be prepared to serve your own wine......Some of the staff could be told to smile and say good morning. But the Ibex made up for that in spades. So cute and friendly.
If you want to save your sheckels, limit you spa treatments. My wife loved her massage but not so much her facial. My massage was not memorable.
All in all, one of the great destinations in terms of the location and the accomodations. I can HIGHLY recommend staying here.

  • Stayed: June 2014, travelled as a couple
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Thank thetraveldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014 via mobile

Top in luxuery in an amazing part of the world. Unique setting with breathtaking vieuws from an amazing set of buildings. The rooms were super. Some have their own pool. Service is very good. If you have the opportunity and can afford it one night and 2 days is an experience

Stayed: June 2014, travelled on business
1  Thank freddy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beresheet

Address: 1 Derekh Bereshit, Mitspe Ramon 8060000, Israel
Region: Israel > Southern District > Mitspe Ramon
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mitspe Ramon
Price Range: £245 - £467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beresheet 5*
Number of rooms: 111
Official Description (provided by the hotel):
Beresheet Hotel by Isrotel Exclusive Collection is located in the spectacular geographical area of the Ramon Crater and offers a range of desert activities and attractions, all of which you can order at the hotel’s reception. Among the available activities are Jeep tours, camel rides, hiking, bicycle trips, bicycle renting, rappelling, hot-air balloons, self-drive Jeep adventures, Jeep excursions with outdoor meals and much more. In Beresheet Hotel, the kids and teenagers enjoy a diverse entertainment experience. Kids have fun in the well equipped Yeladudes kiddos club, while teenagers are offered an interactive youth space - state-of-the-art "grown-ups" rooms - that includes video games, advanced gaming and multimedia facilities. ... more   less 
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Also Known As:
Beresheet Israel/Mitspe Ramon

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