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“Down the pan if it worked!!” 1 of 5 bubbles
Review of Treetops Lodge

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Treetops Lodge
Nottinghamshire
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Down the pan if it worked!!”
1 of 5 bubbles Reviewed 5 January 2014 via mobile

We were excited to go to Treetops because of its history - what a disappointment it was. It looks run down and tired, it was cold, dark and quite small rooms, over looking a "watering hole" which was actually just a muddy pool. We saw one elephant, half a dozen hyenas and two water buffalo.

The dining room left much to be desired and the food was so bad we can't even remember what we had to eat. Our first room had a very poor view of the muddy hole and the toilet did not flush. A man came to fix it, however when we went to use it it still did not flush. We were then transferred to another dinghy, uninviting cold cell, a youth hostel comes to mind. Definitely one to scrub off your expensive safari holiday. We counted the hours till we could get out of there.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Griffin229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AberdareSafariHotels, Public Relations Manager at Treetops Lodge, responded to this review, 8 April 2014
Dear Guest,
Thank you for sharing your experience with us and other potential guests. I wish to comment on issues raised as follow's;
Confinement to the lodge
We have introduced outdoor activities within en-closed jungle bar paddock adjacent to lodge and these are guided bird walk and nature walk. Tree planting by Treetops guests in the Jubilee forest is another outdoor activity.
Food standard
Management has reviewed food standards for both units with a view of improving quality of food served. Chipped crockery was removed from operation.
Once again we do appreciate your feedback and do regret any inconvenience experienced during your stay at the lodge.

Regards

E. Nguraru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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320 reviews from our community

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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Johannesburg, South Africa
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

We were in Kenya as a family and decided to splurge on a night at Treetops. And to put our comments into context, over the years, we have been lucky enough to spend a great deal of time in the bush, but this was the most expensive place that we've ever stayed.
Let's start with the positive. The setting by the waterhole is unique, and the unconventional layout of the hotel means that every room has an unobstructed view of the waterhole, yet is not overlooked by any other room. Unusually, the layout of access ramps inside the building means that it is wheelchair accessible, which is a real plus. There are also many other view points in the hotel, so chances are that wherever the game is in relation to the building, you'll have a good chance of an uninterrupted view. And the numbers of game that come down to the waterhole are impressive - we saw large numbers of buffalo, as well as elephant, numerous waterhog, some bushbuck and an excellent selection of water birds.
Based on the reviews I'd read (including those below), I was a little concerned about the quality of the rooms, but we found them fine. We shared a family room, and although it was on the small side, it was well designed and maintained, and perfectly adequate. Also, despite reviews to the contrary, we didn't find the rooms cold, although it can get very damp and cool on the game drives, so pack accordingly.
Now for the downside. Firstly, it is eyewateringly expensive - part of this might be accounted for the park fees, or a policy of low tourist numbers vs. high tourist revenue per tourist, but it is still very pricey, especially when you bear in mind that you have to cough up an extra USD45 for a game drive.
Secondly, unless you go on a game drive, you are confined to the hotel for the duration of your stay. Most lodges that you'll visit on safari at least have grounds in which you can wander safely, but in this case, you cannot venture outside the building, which may leave you feeling a little claustrophobic if you stay for more than one night.
A characteristic of the Aberdares (and not just Treetops) is that away from the waterhole, game spotting is difficult due to the denseness of the vegetation. So although you may be lucky enough to have excellent sightings - in our case, of a beautiful leopard - or to happen across species that you won't see elsewhere (bongo and giant forest hog being the two most notable, which unfortunately we didn't see) - you won't necessarily see all that many animals. Thus, I would strongly suggest that you combine Treetops with another game reserves which has a plains setting (for instance, Masai Mara, Nakuru, Amboseli) so that you experience both.
Lastly - and most inexcusably - the food at Treetops (and its sister hotel Outspan, where you have lunch before being transferred to Treetops) is poor. The nicest thing that I can say about it is that it is British boarding school fare circa 1950, where good ingredients are prepared in a very bland and uninspiring manner. If you're paying this much for accommodation, then frankly you are entitled to expect food of a much higher standard, and chipped crockery (and at least half the plates at the breakfast service were) is utterly unacceptable, from not ony an aesthetic, but, more importantly, a hygiene perspective. I raised this at the time with the management, and it will be interesting to know whether they act on this.
In summary, I'm glad we went, and but don't feel that I could justify paying this sort of rate again for what we got. If we were to return to the Aberdares, we'd consider staying at The Ark (which is apparently a little less expensive), but my advice is that if you only have the time/budget for one game park in Kenya, you'd be better focusing on one of the plains destinations.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CatherineReichardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AberdareSafariHotels, Public Relations Manager at Treetops Lodge, responded to this review, 8 March 2014
Dear Guest,

We appreciate your sincere review of your stay at the lodge.
Having received similar feedback from other guests regarding confinement at the lodge, we now offer nature walk in the bird walk trail. The trail is in an enclosed paddock and guests are accompanied by the hunter for their safety. Game drives are suggested because there are times very little game shows up at the watering hole. But this activity is optional.
We have taken note of the price and food remarks for management's review and action.

Thank you.

Regards

E. Nguraru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 21 December 2013 via mobile

We were really looking forward to this part of our holiday because it is so well known and talked about because of the link with the Queen. The whole place and experience was just one big non event. It feels very staged a bit like a zoo, that's if your lucky to see anything exciting. They offer a game drive for extra money when you arrive which we decided to go on but really don't waste your money. Most of the tracks have lots of bushes and trees so if you do see something a couple of steps and they have disappeared. Also the speed at which we were driven around made enough noise to frighten animals away long before you may have had a chance of seeing them. Glad the place had been refurbished because I dread to think what it must of looked like before. Rooms are very small and the shower was so hot it was ridiculous . It almost felt like the place had just been opened after a closure in the restaurant with minimal service.
Sorry to be so negative regarding this stop on our Safari but it really did not compare to any of the other lodges or game drives we experienced.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Shaz-net
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AberdareSafariHotels, Public Relations Manager at Treetops Lodge, responded to this review, 8 March 2014
Dear Guest,

Thank you for sharing your experience and feedback with us.
I am glad to confirm that shower mixers were sorted out and are now adjustable to appropriate temperature.
We have taken note of our driver's game drive speed and necessary action has been taken.

We do regret any inconvenience experienced while at the lodge.

Regards

E. Nguraru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cameron, Missouri
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 19 December 2013

I had always heard about this place... where your room overlooks a water hole and new animal keep appearing all night long. The beds could be better, but the food is good. The huge hogs were a highlight.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank happyjack5761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakow, Poland
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

The hotel itself is of course a bit dated but those who choose to stay there shouldn't have that as their priority in the first place! The hotel is an amazing experience and if travelling to Kenya is a must see. To be "camping" outside on the terraces silently with binoculars to wait for the animals is such a fun experience!

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank klementineTLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walton on Trent, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

This was our first stop on safari and we were not disappointed. Very comfortable room with en suite facilities. The view from our room could not have been any better. We could see the elephants making their way down to the watering hole. They were quite happy to loiter underneath our window and made their presence known with all the noise they made. i just lay in bed with a stupid grin on my face. I couldn't believe I was so close to these magnificent animals. Can it get any better than this?

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WendyWoo1059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

I loved this place and my wife loved it even more. Quite and friendly with great views and animal life all around. This was my second stay and it hasn't changed in 10 years. I would recommend this place to any one.

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SinTins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Treetops Lodge

Property: Treetops Lodge
Address: Aberdare National Park, Aberdare National Park, Kenya
Region: Kenya > Central Province > Aberdare National Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Aberdare National Park
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Treetops Lodge 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Located in Aberdare National Park, this world-renowned rustic Treehouse is over 80 years old and was recently fully refurbished. This game viewing lodge was originally built in 1932 and is famous as the place where the then-Princess Elizabeth ascended to the British Throne. The father King George VI died on 5th Feb 1952 the night she spent at Treetops while on honeymoon.Treetops lies in the path of an ancient Elephant migratory route between the Aberdare Ranges and Mt Kenya National park, and is strategically sited right in front of a natural watering hole and salt lick.With large windows fitted in all guest rooms, restaurant and lounge guests can drink in the sight of Elephants, Buffalos, Rhinos and more from all areas including the view deck on top floor of the building. Die-hard animal lovers needn't worry about missed sightings, even into the early hours of the morning. An optional buzzer in the rooms alerts the guests when a spectacle is unfolding at the waterhole. Game drives and a lecture about Treetops are also available to the guests.This lodge-on-stilts is accessed through a gradual ramp to the top floor and a Tree grows right through the building. There are 36 en-suite guest rooms that include 3 spacious suites and 33 twin rooms that can be converted into double rooms. A disabled friendly room is located on the first floor. ... more   less 
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Also Known As:
Treetops Hotel Aberdare National Park
Treetops Lodge Kenya/Aberdare National Park

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