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“Not recommended as it is not value for money”

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Avillion Admiral Cove
Ranked #5 of 36 Hotels in Port Dickson
selangor
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Not recommended as it is not value for money”
2 of 5 bubbles Reviewed 2 April 2014

First off, if you're using Google Map to head there, it will probably lead you to Avilion Port Dickson. Head down about 4km, and you can see Avillion Admiral Cove on your right (if you're heading there from PD town). You can also use Marina Bay Condominium to set the location as it is using the same entry.

I checked in at 2pm, and was allowed in my room early as it was a weekday. The hotel compound is big and room (Straits Studio, 5th floor) was big just like the photos BUT was not clean. The daybed had stains, and housekeeping didnt do well at sweeping the floor, as there were dust at edges of the partitions. Bed was big and comfortable, view was lovely.

Pro:
1) Room is big, ample space, furniture was arranged nicely, with iron/ironing board for your use
2) Air-conditioning was working perfectly, room was cool throughout the night with no problem
3) View from 5th floor was ok. Good enough to view the sunset
4) Has a lot of facilities and activities to offer
5) Connected to a beach where you can take part in some water activities such as banana boats, jetski etc. (for some $$)
6) Buffet breakfast at the Trader's Shop was ok, Food tray was always full, and the staff is always at the side, ready to clean the tables for more guests. Sit indoors as crows can come and steal your food. Remember to head outside to get some freshly cooked eggs! (scramble or sunny side up). Food served were more to asian style.
7) Plenty of electric outlet around the room for your use.
8) Staff was friendly and efficient
9) Ample of parking space. (Park at the floor as the lobby because there is no lift leading to the basement parking - if you have big luggage)
10) Free copy of TheStar paper for every room in the morning.

Con:
1) Bathroom door was broken! the other cannot be locked
2) Daybed was a nice touch, but has disgusting stains on it
3) There were a lot of dust at the partition doors in the room
4) Wifi only available at the lobby. If you want to online in the room, you need to pay RM10 deposit for the wire to connect to your laptop. You can get the wire from the lobby counter.
5) You need to switch on the hot water for 10 minutes before showering (not instant)
6) MANY of the activities were "under maintenance" when I visited, but were not notified. Staff at the lobby kept asking me to join the activities like the waterball, boat paddling, kayaking etc, but when I went to the Towel Hut the next day, I was told all of the water sports were under-maintenance for some time already. Definitely pissed me off as I allocated time to do these activities.
7) My room's toilet was leaking and was making sounds the whole night through, was definitely annoying.

Plenty of games there to play:
You can rent bicycles, fly kites for free, play the horseshoe game also FOC, archery at RM8 for 10 arrows - which were also under maintenance, and many more. Mini petting zoo, feeding the chickens and rabbits, only at 10.00-10.15am and 6.00-6.15pm.

Overall, the hotel has a nice atmosphere, location, ample of space but because the room and activities are not maintained well, it became not value for money. You can definitely stay at a better place for the amount of money that you will pay here.

Room Tip: Get a higher room to view sunset if you're booking a Straits Studio room. Do not get Room 1501...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sabahrefugi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 2 April 2014
Dear Reviewer,

Thank you for yr feedback and highlighting the areas of the hotel that you liked and those that you feel can be improved upon. We are constantly striving to improve and implement things that will further distinguish Avillion Admiral Cove from the other hotels in Port Dickson.
Hope to welcome you back again and we’ll see to it that you have an exceptional experience graciously.

With regards,

General Manager,
Avillion Admiral Cove
Port Dickson.
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771 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Durham, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 27 March 2014 via mobile

We stayed for 2 nights at this hotel. On arrival we were given a room which was very dirty and quite obviously had not been cleaned we made the front desk aware and were left waiting in the lobby whilst they tried to contact the cleaning staff they then decided to give us a different room. This room was better but still not as clean as we would expect. The towels in the room were heavily stained we managed to see the cleaning staff and sorted through the towels on the trolley until we found towels that looked clean. The bedding was very old and stained and looked as though it had'nt been changed in a while. The overall standard of fixtures and fittings was poor with damaged and stained upholstery.
Breakfast was ok with plenty of choice however on our second day the was approx 400 Chinese people staying and the breakfast area was left with unclean tables covered in half eaten food and dirty plates.
This hotel seems to be a transit hotel with approx 10 buses arriving late at night and then leaving the next day. It is very noisy and we were disturbed several times by people looking for their friends and knocking on our door.
The sailors bar is ok it has a happy hour and entertainment but the food was mediocre.
On our last day we asked for a late check out and were given a price which was about two thirds of the cost of nights stay for an extra 4 hours in the room.
This could be a good hotel it is in great location with nice sea views however the standards of the hotel are poor with no apparent supervision of staff, an update is needed to replace old furniture and decoration the bedding and towels are a disgrace be warned if you intend to stay at this hotel.

Stayed March 2014, travelled as a couple
Helpful?
4 Thank JeffDurhamCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 29 March 2014
Dear Reviewer,

Thank you for staying at Avillion Admiral Cove recently. We strive to provide all of our guests with a positive experience and it appears we did not meet your expectations this time around ; our sincere apologies. Virtually, we cater to many different types of groups and guests. I am sorry the group of tourist was being a bit disruptive. We regret any difficulties you may have experienced during stay and I will share your comments with my Team as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your confidence is us.

Thank you.
General Manager
Avillion Admiral Cove.
Port Dickson.
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Travellers are raving about these Port Dickson hotels

KL
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

This is our first time staying in this hotel. We went there during the CNY 2014. In fact, we went to the wrong hotel at first (Avillion Resort), we got a shock where there's a long queue on the check-in counter. Lucky my husband went to check at the counter whether it is the right place as it looks different from the webpage i booked, then only we realized it is the wrong hotel. We reached at the right hotel about 10 minutes later and the first impression of this hotel is it look grand and clean. We were being welcome by the friendly receptionist and also bell boy, the check in procedure was fast. There is only a little guess checking in on that time. The room is big, spacious, clean and the view from our room is excellent were it is facing the sea. We really enjoyed watching the beautiful scenery of the sea and yachts. The pool is clean and away from sun light as well. My kids really had a good time swimming no matter in the morning or afternoon. The breakfast served are quite simple but lots of varieties. The only negative impression to this place is that we need to pay in order to use the bicycle, kites and other outdoor activities. Overall, we really happy of the service provided and definitely will make a trip back there.

Room Tip: Just check in earlier if possible to get good room. Facing the sea is perfect.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HOLIDAYKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 31 March 2014
Dear Reviewer,

We couldn't be more pleased to read that Avillion Admiral Cove has made an impression to be ' the best hotel ever' you've stayed. It's a great honor to the Team certainly. Your kind comments are truly appreciated and I look forward to sharing them with the Team members.
Thank you so much for your recommendation to others. We hope to have the opportunity to welcome you back the next time you are in Port Dickson in the near future.

With Regards,
General Manager
Avillion Admiral Cove
Port Dickson.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

Generally the hotel are well maintained. Rooms are well kept minus the bed sheet & towel which is old and not comfortable. Breakfast spread are good, mostly local delicacy. The pool area are without towel as the staff claim is not enough. Overall is a good place to stay & play.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ckloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 22 March 2014 via mobile

The room is spacious but there are few things don't really work well for us. The light in the toilet is not really working. We have to fix it every time when we need it. Also, the water tap is in bad condition and unable to open the tap when I wanted to wash my hands. And there is a screw or maybe some edges on the tap,it hurted me when I tried to close/open the tap. Very irritating each time so we used the tap on the living room area.
The reception from the room is really bad. Trying to attend some calls but no coverage..
If you're having your breakfast at the open area, pls don't leave your food unattended. There are crows there waiting to grab your food. The minute u turn and walk not even a second, the crows will grab your food away. I experienced it and I saw another table faced the same thing.
you need to walk apprx 5 mins frm the lobby to the beach. And the beach is not really nice.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank Ant T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 29 March 2014
Dear Reviewer,

Thank you for taking the time to share your concerns with us. It is our hope that our guests will enjoy every aspect of their visit. It is truly regrettable that we did not meet your expectations 100%. We appreciate you bringing these points to my attention and I will work with my Team to address areas of concerns as necessary. It is our hope to welcome you back so we may restore your confidence in us.

With Regards.
General Manager
Avillion Admiral Cove
Port Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 19 March 2014 via mobile

We walked in on 18 March without any reservation after checking availability in the website . However the front desk staff informed us that there was no superior rooms and after much talking and showing the front desk the availability in the website , they finally provide us with 2 superior rooms.
The 1st thing that we observed when we entered the rooms were the dirty and smelly bed linens. The pillows and bed sheets smell awful with dirty patches.
The shower water pressure was low.
Breakfast spread is acceptable and taste good.
At check out the computer system was down . We were given a hand written A4 size plain paper without the company letterhead ! I questioned the front desk staff that they should use the company letterhead and not a plain piece of paper .

Stayed March 2014, travelled with friends
Helpful?
3 Thank FM47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 24 March 2014
Dear Reviewer,

Thank you for your recent posting on Trip Advisor. We appreciate your feedback on the "glitches" you've encountered. I take all criticisms seriously and appreciate the time you took to let us know of the issues you experienced; hence, our sincere apologies.
I have shared your comments with my Team members for their corrective action and training. We hope you will give us another opportunity to restore your faith in the Avillion Admiral Cove.

With Regards.
General Manager
Avillion Admiral Cove.
Port Dickson.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

We stayed here for 2 nights.
The location is away from the bustling of the roads and you almost forget you're in PD. The view is amazing... blue sea, clear skies and yachts all around. The reception staff are helpful and polite. In fact, all staff around the hotel are polite and very friendly. We took the Superior room. It was clean, spacious, airy and the view from our room was gorgeous. The pool is located at a quiet nook. Surrounded by trees, it's easy to lounge the day away by the pool with a good book or just swim the whole day. Breakfast menu is pretty good.
The only downsides were 3G connections on the phone was pretty weak. Other than that, it was a thoroughly enjoyable stay.
Would totally go back here.

Room Tip: Call in to ask for rates (apart from those published on the Internet). Ask to be located at the...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thekoocheykoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AACPORTDICKSON, General Manager at Avillion Admiral Cove, responded to this review, 18 March 2014
Dear Reviewer,

It is great to have received such a positive review from a Top Contributor as yourself, thank you! We are delighted to learn you truly enjoyed this visit. We will certainly share this wonderful review with the entire team. I am sure they will be proud to know your expectations were exceeded graciously. We hope to see you back at Avillion Admiral Cove very soon.

Warm Regards,
General Manager
Avillion Admiral Cove
Port Dickson.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avillion Admiral Cove

Property: Avillion Admiral Cove
Address: 5 1/2 Mile, Jalan Pantai | Negeri Sembilan, Port Dickson 71050, Malaysia
Region: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Port Dickson
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Avillion Admiral Cove 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Avillion Admiral Cove Hotel Port Dickson
Avillion Admiral Cove Port Dickson

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