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VikashP1993
London, United Kingdom

Superb staff - extremely helpful!

5.0 of 5 bubblesReviewed 19 May 2018
We stayed at Mark's Lodge for an extended period of time in May as we were on our elective in Sandakan. Initially, I had booked 7 nights prior to leaving for Malaysia but we decided to only stay 5 nights and head off for a 10-day trip to Vietnam and Cambodia. The hotel staff were fantastic and held our bag for us whilst we went away and then also gave us 1 night free on credit as we had only used 5 nights from our previously paid 7.

When it came to booking our flights and hotels, we had a major catastrophe, the hotel wifi went down mid-booking but the staff on hand were extremely helpful, offering to tether their own phones to our laptop and even let us ring the UK to get our families to book for us as the tethering didn't seem to work. The guest service and kindness from the hotel and their staff are second to none!

The only downside for me was the WiFi being very poor on the third floor but once we returned from Vietnam, the WiFi issue had been fixed.

Also, there is no lift so climbing up 2 flights of stairs became strenuous in the heat, especially with luggage also. (Although staff do offer to carry your big bags up to your room for you).

For a cheap, affordable hotel, which is not too far from the harbour of the city (10-minute Grab Drive), I would definitely recommend Mark's Lodge as their customer service has been truly terrific!
Date of stay: May 2018
Trip type: Travelled with friends
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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    Reviews (47)
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    3 - 8 of 47 reviews
    Reviewed 22 January 2018 via mobile

    Simple hotel and good customer service at the concierge.

    Breakfast chef has good omelettes but should really improve in making sure cold foods are heated.

    Good old antiques hanging at the dining hall giving it a good rustic feeling.

    Date of stay: January 2018
    Trip type: Travelled on business
    1  Thank Lawrencesyh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 September 2017 via mobile

    The hotel is located at the end of the new township. There are many eateries, pubs and a few convenience stores nearby. The room is clean and staff is friendly. Lightning in the room suits the colour combination of the furnitures, beddings. I will definitely stay here again.

    Date of stay: September 2017
    Trip type: Travelled on business
    Thank elenasP6097VL
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 7 September 2017 via mobile

    A really nice looking hotel by the corner of a shoplot at Mile 4. Looks quaint and comfortable. No lifts! We got a room on the 3rd floor. Staircase is hot. Room is ok, simple. But the room has ants. So it is not ok if you have bought food stuff and kept them in the room.

    Date of stay: September 2017
    Trip type: Travelled on business
    Thank Jo-AnnKYTan
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 July 2017 via mobile

    The hotel itself is quite a long way from Sandakan town however there is some shops, bars and restaurants near by so this wasn't to much of an issue.

    The hotel itself was clean, tidy and presentable.

    The hotel stuff were all great, and the wifi was excellent.

    The only thing we found was that the food menu wasn't great in the evening and some strange dishes but we still found nice stuff to eat.

    Overall would stay here again if we were ever to have a stop over in Sandakan.

    Date of stay: July 2017
    1  Thank jadepiper
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 July 2017

    When we checked in the man on duty was more interested in selling us a tour than answering any questions about a map or local transportation. We tried again later and fortunately we met Joe Kim Son (night clerk). He was outstanding and helped answer all our questions. There is a supermarket close by.
    The bed was comfortable but the shower ran out of hot water each night. The AC was cold. Bring earplugs as the walls are very thin.
    You can catch a local bus to Sepilok Orang-utan Park but you have to walk about 10 minutes from the hotel. Walk toward Restoran Habeeb and take a left in front to the restaurant. Walk until you reach Jalan Utara and turn right. Walk under the pedestrian overpass and wait the white and orange Bus 14. It arrives at the stop between 6:30am and 7am and also around 9am. Also makes a stop in the afternoon but not sure what time. Paid RM5 per person to be dropped off at the park and the same on the return journey.

    Date of stay: July 2017
    • Trip type: Travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    2  Thank T S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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