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“good food in good location”

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Sepilok Jungle Resort
Ranked #5 of 32 Hotels in Sandakan
Kuala Lumpur
Level 5 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“good food in good location”
Reviewed 26 May 2014

Spent 2 nights here with my husband. The resort is just 10min away from orang utans and sun bear, so great location. the resort is nice, bit run down, but food in the restaurant is fresh and good. go for the prawns that are big and juicy and amazing Sabah vegetable which you cannot get outside Sabah. During our breakfast one morning orang utan came to visit, so we have a really close encounter with this amazing animal. Pool is there, which is nice after hot day spent in jungle trails, and also because after 4pm all places close. the fee of RM5 for pool use and RM2 for towel seem excessive for guests staying in resort. it is right to charge the outsiders, which come from other hotels to use the pool. Rainforest discovery center is also very nice and interesting with better trails. RM40 to airport by taxi.

Room Tip: n.38 is with balcony facing jungle ad near to reception.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minna_s_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 27 May 2014
Dear minna_s_12,

Thank for choosing to stay with us.

We are happy that you have enjoyed your stay with especially the food. We will inform kitchen and I am sure it will motivates them to work harder.

Orang Utan visit to the resort is not unusual as our land is just to the sepilok orang utan rehabilitation centre. They come quite often. Sometimes few days in a row.

Once again, thank you and we look forward to serve you again.

Johnny
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
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London, United Kingdom
Level 4 Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 May 2014

This hotel is very much "tired" looking, must have been a wonderful place to stay a few years ago but now a bit run down. Staff helpful when TV not on, breakfast disappointing and service for evening meals very slow but food good once it arrived. Room clean and comfortable.
very convenient for the Orang-utans Rehabilitation centre and Rainforest Discovery. If a bit of effort was made and money spent it could be a 5 star hotel. Really mean having to pay extra for the swimming pool!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
43 Thank marian_kuyper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 26 May 2014
Dear marian_kuyper,

Thanks for choosing to stay with us.

We value your feedback and it is because of such feedback that we are doing renovation to the resort. At the moment, we are doing the Banana Café and the 4 sharing fan room.

Once that is done, we will be doing other parts of the resort. Please give us time.

As for swimming pool, the operation and maintenance costs were not included in the room rates. That is how we can maintain at dorm room at RM30 per dorm per night with breakfast. If we continue to receive more feedback, we may put these costs into the rooms and our room rates will increase. We will see ....

Good to hear that you enjoyed the food.

Once again, thank you very much.

Johnny
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Perth, Australia
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 May 2014

Stayed here for two nights on either side of rainforest trip. The place could do with an upgrade, however it is good value for the price. The second time we stayed there the air-conditioning in the room wasn't too good. The rooms are clean and comfortable, they have a kettle and a tv. The restaurant is basic but the food is very good and reasonably priced. The hotel has a nice pool and is walking distance (5-10mins) from the Orang-utan Rehab Centre and the Sun bear Sanctuary.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laspig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 23 May 2014
Dear Laspig,

Thanks for choosing to stay with us.

We are glad that you have thoroughly enjoyed your stay with us especially the food.

We will inform the kitchen and I am sure they will be happy to hear.

Once again, thank you and we look forward to serve you again in the future.

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 11 May 2014

We stayed here for two nights because of its proximity to the orangutan and sun bear sanctuary (3 minute walk)

The room we had did seem to have been recently upgraded but for the price was not up to par, $50 (AUD) per night was the most we paid for a room in Malaysia. The shower was broken and the replacement didn't attach to the wall, you had to hold it. Minor problem but for the price we were surprised. Other than that the aircon worked well and the room was clean at least. I know they claim to be a two star resort but the price should match this.

As mentioned in other reviews the place is quite run down the reception is really dark with a random collection of dirty musty couches. Would it really be so much to spruce up the reception since it is your first impression of the place after all.

The pool is beautiful but you do pay extra to use it.

The banana cafe is horrendous. I think it is the worst breakfast/ worst service I have ever had in my life. Each morning we went down the staff were sitting around chatting/on their phones and when we went up to the buffet everything was practically gone. Maybe the problem is there is too many people working there so nothing gets done. When you finally got their attention they would bring out a tiny portion of whatever you had asked for which didn't taste very nice. Never any milk left for coffee/tea. No juice or water at breakfast either.

We never ate in the banana cafe for lunch or dinner because the breakfast was so poor. We mainly went to the sepilok nature resort which most people staying at the jungle resort seem to do. The food there is very tasty although a little expensive.

Room Tip: If you can afford to pay a bit more stay at the Sepilok Nature Resort.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
44 Thank Ariel89893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 15 May 2014
Dear Ariel89893,

Thanks for choosing to stay with us.

We will continue to monitor our staff to ensure they will give the best service to all our guests. We are sorry that they did not serve you very well while you were staying with us.

If anyone is coming to stay with us now, we are doing the renovation of the reception area. We already have plan to refurbish the whole resort but we are doing it in different phase. We have just completed the standard fan room and finishing the 4 sharing fan room while at the same time starting the reception.

Having a lunch at another resort could pay for a night stay in dormitory with breakfast with us.

Please give us some time and you will see a new resort.

Once again, thank you for your feedback.

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level 5 Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 April 2014

This is well located near the Rainforest Discovery centre and Orang-Utan rehabilitation centre. Whilst they try to sign visitors up for tours, they will also provide a cheap taxi service to the Discovery Centre (useful on a typically humid afternoon). I stayed in a superior room which was equipped with air-conditioning and large enough to spread the contents of my case around a huge floor area. The room was clean, insect-free and hot water was on tap all day. The food was varied and filling, but not exceptional and staff often seemed unnecessarily busy when they could have been offering service. For it's location near tourist attractions it seemed reasonably priced.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devonish31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 18 April 2014
Dear Devonish31,

Thank you for choosing to stay with us.

We are glad that you have thoroughly enjoyed your stay with us. We are happy that you loved our spacious room too.

We will continue to train and motivate our waitress so that they will be able to provide the best service to all our guests.

Looking forward to serve you again in the future.

Johnny
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Kuala Lumpur, Malaysia
Level 6 Contributor
184 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 12 April 2014 via mobile

Stayed here two nights and didn't have a good impression of the place- pretty run down and tacky with its original jungle theme cemented decor and dark danky dim wooden restaurant called the banana cafe. Service and staff were also not great, seeming to be busy with other things or distracted by each other.
We stayed in room 10, which had a double bed, ensuite and fan. It was newly painted and clean, we had no mozzie issues- but a horrible smell outside the bathroom window. It was also baking hot in the day, but we slept well on the comfy bed at night. The shower pressure was hopeless but had great hot water.
We were travelling on a budget and this was RM76 per night which was value, as it included a good breakfast. I suggest upgrade to Aircon, but if it's just for 1 or 2 nights, then this clean but basic room might suit you.
We booked online, but they charge you in cash when you check in, as it reserves the accommodation but doesn't pay. This was confusing as the website didn't explain this and I thought I had already paid. You can also pay with credit card at the lodging as well.

Stayed April 2014, travelled as a couple
Helpful?
46 Thank Mikaela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 14 April 2014
Dear Mikaela K,

Thank you for choosing to stay with us.

We have just refurbished the standard fan room and we are glad that you are happy with the new room. Currently we are working on the Four Sharing Fan Room followed by our Function Room Then we will do our Banana Café. Please give us some time to do it.

When we first started this Resort 20 years ago, hardwood is easily accessible but it is getting harder to get it now and because we do not want to order these hardwood anymore as it takes years to grow, we are replacing some of the area with cement. It is sad to see the forest are disappearing if we continue to place order on this hardwood. We want to protect our environment.

Our whole resort are planted with many tropical trees and plants. The use on cement is for certain building and walkway only.

If one is not used to our weather that could reach 32 degree with humidity up to 90% on daily basis, it would be great to choose to stay in the air cond room.

Thank you for your feedback.

We hope to serve you again in the future.

Johnny
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Worcester, United Kingdom
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 April 2014

We stayed in a dorm room with four beds and shared with one japanese girl. The room was pretty hot at night as we had a fan, but that was all we could afford being on a budget. We stayed at the other end of the resort near the cafe, we found the lady at front reception very smiley and helpful, and she directed us through the resort to cheaper accommodation. The staff in the cafe were very chilled out. The food was, ok, we didnt have much of a choice but to eat there as there are no other restaurants around.
the resort was one of the coolest places we've stayed, beautiful rainforest surroundings, lakes, palm trees, bamboo bridges throughout and wildlife.
location is great, 5 minutes walk to orangutans and 20 mins walk to discovery centre.
Also used the swimming pool after a day of trekking as we were so hot, had to pay, but wasnt much and was a lovely pool.
would stay here again

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JElizabethRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review, 8 April 2014
DearJElizabethRose,

Thanks for choosing to stay with us.

We are glad that overall you have enjoyed your stay with us.

We will continue to improve ourselves to provide the best for all our tourists.

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sepilok Jungle Resort

Property: Sepilok Jungle Resort
Address: Jalan Rambutan | Sepilok, Mile 14, Sandakan 90000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 32 Hotels in Sandakan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sepilok Jungle Resort 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Just 5 minutes walk to Sepilok Orang Utan Rehabilitation Centre, Sepilok Jungle Resort offers comfortable lodging for visitors around the world to get close but un-intrusive glimpse of this nature paradise. It is enclosed within a tropical virgin Borneo Rainforest in Sandakan, Sabah (Borneo), Malaysia. Let its beautiful landscaped gardens and wide expanse of lush jungle transport you back in time. ... more   less 
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Also Known As:
Sepilok Jungle Hotel Sandakan
Sepilok Jungle Sandakan
Sepilok Jungle Resort Sandakan, Sabah, Malaysia

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