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Elden O Eddy
Kota Kinabalu, Malaysia

Weekend Gateaway

4.0 of 5 bubblesReviewed 26 Jul 2016
Stayed for 3 days 2 night with their 3D2N promotion price. Prices are affordable. Clean room & good service. Pool available was near with cafe, children can go swim while parent can monitor from the cafe. Overall, it a good place to stay.
Date of stay: May 2016
Trip type: Travelled with family
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this review
Responded 15 Aug 2016
Dear Elden e
Many thanks for your positive review on Borneo Cove Hotel. We are glad to note that you find our rooms and services to your liking. We hope that you will stay with us again on your next trip to sandakan.
Warm regards,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 66 reviews
Reviewed 21 July 2016 via mobile

The front desk staff were really lovely and helpful. Room was ok for the price I guess, but floor was quite dirty with hair and bits of dried noodles, the sheets were clean, but stained which wasn't great. There were quite a few mosquitoes already in the room when I arrived. I then noticed a big gap under the door which explained why more kept appearing :( there was no PowerPoint next to the bed which was a little annoying as I like to charge my phone and have it next to the bed to read and use as an alarm etc. Overall, not bad but definitely average.

Date of stay: July 2016
Trip type: Travelled solo
Thank zoeriverpelican
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 8 August 2016

Dear Zoe B,

Thank You for your feedback on your stay with us at Borneo Cove Hotel. We have taken note of your comments, and ensure that our rooms are clean and comfortable for our guests.

Many thanks for choosing to stay with us.
Sincerely,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2016 via mobile

Stayed here 3 years ago. This tine we booked 7 rooms and brought some friends. Rooms are spacious & clean. Aircon, TV & shower was working well. Location is very near town and quite private. Although the staff were mostly young and some trainees but they were good and courteous. For the price it's a bargain.

Date of stay: May 2016
Trip type: Travelled with family
1  Thank Allan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 14 June 2016

Dear Allan S

Sunny greeting from Sandakan.
I am indeed pleased to hear that you had a pleasant stay at Borneo Cove Hotel for a Second time, and thank you for bringing some friends too. Yes, we do have a team of young staff and trainees as our hotel is working hand-in-hand with Eisteddfod Institute to provide quality skills training to young Malaysians, especially those from the rural areas. We hope that we will have the opportunity of serving you again when you come to Sandakan for a holiday.

Warm Regards,
General Manager

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Reviewed 9 April 2016 via mobile

We arrived at the hotel hours before check in but the staff let us to our room early, they spoke good English on reception and were accommodating. The room was nice, air con worked very well, there was a TV with English movie channels and the bed and pillows were extremely comfy.

The pool was fairly shallow but was nice and clean, with sun loungers and a smaller pool for children.

there is 2 restaurants but we weren't overly impressed with the food. Breakfast was quite limited and we only ate lunch there once.
The staff on the other hand were lovely and talkative.

The town is a 10 minute drive which was extremely cheap to get to (15rm) there's not loads to do on the harbour we ate in the Sheraton 4 points most nights.

The staff at the hotel helped us book tours and let us keep our belongings at the hotel after we checked out for 2 days when we went on an island tour.

Overall this is a good hotel run by nice people and is worth a stay.

Date of stay: April 2016
Trip type: Travelled as a couple
Thank Grace C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 14 June 2016

Dear Grace C

Warm greetings from Borneo Cove Hotel! Thank you for your review. I am glad to note your positive feedback on our staff and your overall experience at Borneo Cove Hotel. Your comment on food is duly noted and we are in the process of reviewing our menus. We do our best to ensure that our guests have a comfortable stay and enjoyable stay at our hotel. Once again, thank you for staying with us and we hope to have the opportunity to serve you again.

Sincerely,
General Manager

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Reviewed 8 November 2015 via mobile

A simple hotel with excellent facilities. As i'm staying at second floor..the wifi connection was really good(streaming Astro on the go without problem). My kid really enjoy the swimming pool. Breakfast was delicious. I will recommend this hotel to others.

Date of stay: November 2015
Trip type: Travelled with family
3  Thank susilawatii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 19 November 2015

Dear Susilawati I,

Warm greetings from Borneo Cove Hotel. Thank you for your positive review. i am pleased to hear that our facilities are up to your expectations and that you and your family had an enjoyable stay with us. Your recommendation of our hotel to others is very much appreciated, and we look forward to serving you again.

Warmest regards,
Judy Goh
General Manager.

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Reviewed 19 March 2015 via mobile

Stayed here for three nights, location of the hotel is wayyyy out of town (10 min drive) and the hotel only offer a free shuttle once a day in to town at a set time. The reception area is lovely and front of desk staff are as helpful as they need to be. The room we stayed in was quite basic though it was fine for us. The wifi signal was also not too great. There is no shops around the hotel, only 1 restaurant to eat at every day. There should be a shop and a cafe too but they are under renovation now. However, luckily the food at the restaurant is very very good and the service is great and all at a great price. If staying longer than 3 nights it would get annoying only eating off one menu for every meal. I think a lot of the staff are training for qualifications which I like and they were all very attentive, polite and always did their best to ensure everything was good. The breakfast was also good with plenty of choice. There is a daily cleaning service but think you need to ask to have your room cleaned.

Date of stay: March 2015
Trip type: Travelled as a couple
2  Thank JoeSimcock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 8 April 2015

Dear JoeSimcock,

Sunny greetings from Borneo Cove Hotel. Thanks for your review pertaining to your stay with us.
I am glad to note that you had enjoyed our food and found our staff helpful and friendly. At the time of your stay we were carrying out some renovations. All these have been completed and our cafe is back in operation.

I would like to confirm that our Housekeeping staff do clean the rooms everyday. Your other comments are also noted and we will endeavor to do our best to make our guest's stay with us as comfortable as possible. Once again, thank you for staying at Borneo Cove Hotel.

Warm Regards,
GM.

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