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“It's a shocker!”
Review of Hotel Sandakan

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Hotel Sandakan
Ranked #11 of 33 Hotels in Sandakan
Reviewed 16 November 2013

In terms of location, this hotel is on the fringe of the Centre. The nicest bit of Sandakan City is the closest to the waterfront. I was put to stay at this hotel by a local tour company. All attributes of the hotel looked great on paper such as free WiFi, up to standard hotel room but the reality of the matter is that the WiFi is set up for one account. And so, as you registered yourself on one account on your smartphone, you are not able to do the same with your notebook. When the place is busy, the WiFi is slowing down to a snail pace. There isn't much choice served at the buffet restaurant but the staff is willing to please. The hotel room hardly has any power point, an indication that this hotel is not built to the present online generation. After having a shower, the water inside the cubicle would stay on, an indication that the drainage is severely blocked and not being maintained. The hotel room door latch had come undone and as you tried to close the door, it actually didn't close due to the door being severely misaligned. When I put the key card into the slot to switch on the power, it didn't work until I was shown by the housekeeping team that this is actually an older type system, where there's a microscopic hole on the card that needed to be aligned with the card slot itself. I tried to draw the curtain but it didn't budge. The hotel was overlooking a high rise building that is unused. Just like the whole of the City Centre, it's rather rundown and it gave me a feeling of being in a city infested with zombies especially in the evening with its narrow alleyways and grimy surroundings. Don't get me wrong, the staff was friendly and had been more than helpful with my request for faxing and using the business centre. That being said, in the competitive environment of hospitality management, the hotel needs to be updated to keep up with time. The staff needs to be trained with conflict management because just by standing at the lobby waiting for my turn, I witnessed disgruntled customers who were trying to get hold of the management team. And truth to be told, the staff had the look that they are accustomed to complaints and perhaps, it's time for the management to help the operational staff rectifying the core problem, focusing on little things to make this hotel good! One last thing, the toilet seat looked very scratched, a strong indicator that the room is mostly been used by mainland Chinese tourists who had a tendency to kneel ON the toilet seat with their shoes on!!! Hotel Sandakan is a large hotel and with right tweaking, this hotel could have been a top performer. That being said, Sandakan is not somewhere that you would come for a visit but as a stop over to Turtle Island and to inlands where jungle adventures are to be savoured. A disappointment.

  • Stayed: November 2013, travelled solo
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Thank wiredfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 47 of 120 reviews

Reviewed 28 August 2013

I am a local here... staying in Sandakan. Therefore, as mentioned in the title, I will be reviewing on its chinese restaurant - Palm Garden (as I am unable to search for the review ONLY for it's restaurant :) ).
This restaurant serves breakfast chinese dim sum ('non-halal' for Muslims) every morning. There are varieties of dim sum to choose from ranging from 'siu mai' to porridge to deep-fried yam pastry to 'chu cheong fun' to chinese-style bun ('bao'). The price is quite reasonable as it's at hotel. The food served are always hot as cold dim sum will taste awful. Normally it will be quite crowded on Sundays, public holidays and especially Chinese New Year.
Besides daily breakfast dim sum, the restaurant also offers Buffet Steamboat on weekends (Saturdays & Sundays). The price for adult is RM33 (nett), for senior citizen (above age 55) will be RM28 nett and children will have a lower rate as well (sorry I didn't notice the price for childrren). There are a lot of food to choose from..... etc. cooked food that you can eat immediately while eating for the raw food to be cooked in your steamboat pot, raw seafood, poultry, noodles, various type of vege, desserts (includes ice-cream) and fresh local fruits. It was my first visit for the buffet steamboat last weekend and I returned home with satisfying tummy :D Will definitely go again.
This restaurant is having a membership program where you may sign up as member at a fee and will enjoy 10% discount off your bill everytime you eat here. There are also other benefits.

  • Stayed: August 2013, travelled as a couple
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1  Thank BellaWong-SDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013 via mobile

Family room with 2 queen size bed. The room size is quite spacious. Comfortable enough to perform prayer. No carpet in the room is a PLUS for me. But seriously, the towel provided is really in bad condition. Breakfast buffet is so humble.

  • Stayed: May 2013
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Thank aisyadaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

This 3 star property's location right in the heart of Sandakan city is excellent for business & tourist travellers - being close to many eateries also. Though old, the hotel is very well managed with decent & clean rooms & also reasonably priced for this grade. Would certainly recommend it.

Room Tip: All rooms are o.k.
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  • Stayed: May 2013, travelled on business
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1  Thank Kirti T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2013

We didn't stay here but had lunch booked as part of Borneo Eco Tours. We arrived at 11.30 and all the food was already out on the buffet for lunch. It was nicely presented and the curry that i tried was very tasty, so were the prawns, but unfortunately was not warm. I asked if they had a microwave and they agreed to warm my food up. The waiter came out with a very hot plate but my food was as luke- warm as it had been the first time! A pity. Staff very pleasant and public toilets clean. Located in a good part of town.
PS ignore the star rating on rooms, fitness centre and swimming pool. They do not apply as I didn't try them out but I couldn't change the settings:-(

  • Stayed: March 2013, travelled as a couple
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Thank SwissW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

The location is very good and you can be easy to visit other attractions nearby. The room is big and can be joinable when you stay with your families. The breakfast is OK even not too much can be chose.

Room Tip: rooms away from lift are quieter
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  • Stayed: July 2012, travelled with family
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1  Thank lhy1793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

I stayed in Hotel Sandakan on 25th September with my 3 colleagues as we were doing roadshows in Sabah. We reached there quite late around 8 pm. The check process was smooth. Since it was already dark when we reach there, so we didn't have much time to go around the hotel except to the mamak restaurant across the hotel. I also ardered the room service. The service was quick and the food was okay. as for the room, it was a bit small and tight to move about. I had problems in seraching for the sockets until I moved the table where the additional sockets were placed behind the table. The air-cond was not cool enough as i suspected maybe due to lack of maintenance. The buffet spread was okay, not so may choices though. Overall, I would say it was an average stay for me at this hotel.

  • Stayed: September 2012, travelled on business
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1  Thank Hasreena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sandakan

Address: Hotel Sandakan Lebuh Empat, Sandakan 90000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #11 of 33 Hotels in Sandakan
Price Range: £21 - £38 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sandakan 3*
Number of rooms: 105
Official Description (provided by the hotel):
Strategically located at town centre, Hotel Sandakan is only 20 minutes drive from the airport and within walking distance to business district, tourist attractions, centre market & the new shopping mall.We have 105 tastefully furnished rooms with 14 suites. They are fully equipped with all amenitiesneeded for a restful stay including complimentary Wi-Fi internet access, in-room safety box, minifridge and color TV with satellite channels.Our Palm Café at ground floor which offers local Malay food & Western cuisine. The Palm GardenChinese Restaurant located at 1st floor serves Dim Sum & Chinese cuisine. We have variety of function rooms, with the most up to date facilities to cater all types of events, ... more   less 
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Also Known As:
Hotel Sandakan Sabah, Malaysia

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