In terms of location, this hotel is on the fringe of the Centre. The nicest bit of Sandakan City is the closest to the waterfront. I was put to stay at this hotel by a local tour company. All attributes of the hotel looked great on paper such as free WiFi, up to standard hotel room but the reality of the matter is that the WiFi is set up for one account. And so, as you registered yourself on one account on your smartphone, you are not able to do the same with your notebook. When the place is busy, the WiFi is slowing down to a snail pace. There isn't much choice served at the buffet restaurant but the staff is willing to please. The hotel room hardly has any power point, an indication that this hotel is not built to the present online generation. After having a shower, the water inside the cubicle would stay on, an indication that the drainage is severely blocked and not being maintained. The hotel room door latch had come undone and as you tried to close the door, it actually didn't close due to the door being severely misaligned. When I put the key card into the slot to switch on the power, it didn't work until I was shown by the housekeeping team that this is actually an older type system, where there's a microscopic hole on the card that needed to be aligned with the card slot itself. I tried to draw the curtain but it didn't budge. The hotel was overlooking a high rise building that is unused. Just like the whole of the City Centre, it's rather rundown and it gave me a feeling of being in a city infested with zombies especially in the evening with its narrow alleyways and grimy surroundings. Don't get me wrong, the staff was friendly and had been more than helpful with my request for faxing and using the business centre. That being said, in the competitive environment of hospitality management, the hotel needs to be updated to keep up with time. The staff needs to be trained with conflict management because just by standing at the lobby waiting for my turn, I witnessed disgruntled customers who were trying to get hold of the management team. And truth to be told, the staff had the look that they are accustomed to complaints and perhaps, it's time for the management to help the operational staff rectifying the core problem, focusing on little things to make this hotel good! One last thing, the toilet seat looked very scratched, a strong indicator that the room is mostly been used by mainland Chinese tourists who had a tendency to kneel ON the toilet seat with their shoes on!!! Hotel Sandakan is a large hotel and with right tweaking, this hotel could have been a top performer. That being said, Sandakan is not somewhere that you would come for a visit but as a stop over to Turtle Island and to inlands where jungle adventures are to be savoured. A disappointment.
- Official Description (provided by the hotel):
- Strategically located at town centre, Hotel Sandakan is only 20 minutes drive from the airport and within walking distance to business district, tourist attractions, centre market & the new shopping mall.We have 105 tastefully furnished rooms with 14 suites. They are fully equipped with all amenitiesneeded for a restful stay including complimentary Wi-Fi internet access, in-room safety box, minifridge and color TV with satellite channels.Our Palm Café at ground floor which offers local Malay food & Western cuisine. The Palm GardenChinese Restaurant located at 1st floor serves Dim Sum & Chinese cuisine. We have variety of function rooms, with the most up to date facilities to cater all types of events, ... more less
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- Also Known As:
- Hotel Sandakan Sabah, Malaysia