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“Horrible experience”
Review of Qimi Chalet

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Qimi Chalet
Ranked #1 of 3 Hotels in Pulau Kapas
Kuala Lumpur, Malaysia
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Horrible experience”
Reviewed 17 April 2013

Last week, my friends and I went to Pulau Kapas and stayed in Qimi Chalet. Our initial plan was to stay there for 4 days 3 nights to relax and enjoy the nature. Unfortunately, things were bad since at the beginning. We waited for the boat transfer at Marang Jetty for more than an hour as the boatman was too busy running some errands at the jetty area. And then, when he finally ready to take us, a total of 10 adults with 3 children were all cramped into the boat. There was not enough life jackets for all too. From my experience, this kind of boat usually can accommodate only up to 8 adults and its a rule that all passengers must wear a life jacket. We were lucky to arrive safely despite the water was quite choppy that day.

When we arrived at the chalet, we were welcomed by a very dirty. The floor and bed sheet looked like it has never been cleaned for ages! They did not even provide us with any blanket.
Never mind,we decided to borrow a broom and cleaned the room by ourselves.

Lo and behold for what is coming. On our first night staying in the room, one of my friend were actually bitten by a huge centipede while sleeping! We quickly called the owner of the chalet and informed her about the incident. We were hoping for some first aid treatment for my poor friend who was so in pain. One of the worker came to our room to check on us and killed the centipede. The owner too came to check on us but not offering any helps. We fully understood that it was 2.30am and was raining heavily outside. So we can't travel to the mainland immediately to send my friend for proper medical attention. But what really disappoint us was, no first-aid treatment was given to my poor friend. The owner even told us that it's nothing biggie and we were all over reacting. I think there is valid reason to why we were so panic as some people could die due to the allergy caused by the centipede's venom. How could we not worry with the zero medical attention given? We also totally understood that there's a risk of insects coming into the room for the fact that we were staying in a chalet which is so closed to a jungle. But where is their first aid and medical care knowledge?

Since there's nothing that we can do at that time, we just waited for morning to come while packing our belongings. We can't wait to get out from this place. It was the longest night ever, as we were so worried about my friend who was in agony of pain.

Finally morning came and to add on to our disappointment, the owner did not even bother to arrange for an emergency boat transfer for us, to send my friend to the hospital. Instead, we have to wait for the normal scheduled boat. So there goes waiting again and we were too tired to argue at that time. Once again, we were all cramped into a boat again. Its about 10-11 adults with 3 children this time with no life jacket was offer. We shared the boat with a family from Australia and they were telling us that they saw a snake in their room's toilet! Goodness!

When arrived at the jetty, all of us went to ask around on where is the nearest hospital and clinic available. Luckily there are some kind-hearted people who helped us to call for a taxi and brought us to a clinic. Thanks God that my friend is alright! We were considered lucky as things could be worst.

For me, as an active and outdoor person really despised the lack of safety measures provided by the chalet owner. This is absolutely the most horrible holiday experience i had so far. Thank you.

  • Stayed April 2013, travelled with friends
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Helpful?
11 Thank darleneliew2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Paris, France
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 January 2013

Qimi Chalet ids very well located on Kapas Island, on and near to calm and beautifull beaches.
Of course, rooms are not offering confort of a huge resort, but the small chalet in the wood are very confortable.
The service is great and the food is delicious, probably the best on Kapas Island.

  • Stayed October 2012, travelled with friends
    • Value
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Helpful?
4 Thank Radomir D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 January 2013

We were recommended to go to Qimi Chalet and we absolutely loved it. Rose and Nolly couldn't have looked after us better, so if you want an away from it all experience to de-stress, Qimi and Kapas won't disappoint. The rooms at Qimi are all different, they are not cheap, so when you book try to ask Rose to show you a photo of what the room is like and where it is situated so that you get what you want, but book ahead!. Some rooms are up a small number of steps in the trees just set back from the beach and are great for seclusion and views but others are almost in the sea! We had our fresh brewed morning coffee on the verandah and were very happy just sitting amongst the foliage admiring the view! The welcome at Qimi is second to none, and if you fancy a bit of a boat trip, Nolly may be happy to oblige. We went across to the little island adjacent to Kapas (forgotten the name), the one with only a resort on it, and were so glad to have stayed on Kapas main island where can visit other beaches and have fantastic walks. There are a couple of other places for chilled out food and drinks a stone's throw from Qimi. Kapas is one of my most favourite islands. You arrive by small boat from the mainland and alight on a small set of step - classic! Note to hardy boat travellers .. always wear your life jacket, the sea can be lively! Thanks to Nolly and Rose for making us so at home, and Rose what a beautiful hostess you are. As if that wasn't enough all your Malaysian food is just fantastic - the best we had on our tour of 4 islands! Thanks and see you again sometime. Vicky & Becky (March 2012) ..bit late I know! x

Room Tip: All rooms have different characteristics, so do your research if you want a particular room.
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  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
2 Thank likesblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2012

We stayed there for 4 nights early July. We took the small Bamboo chalet which was ok for us since we don't need loads of space nor aircon. The room was clean and cosy. The resort is nice with a nice environement. The staff was helpfull and nice. We even received a fresh juice uppon arrival! The food is also very good. Bathroom was ok for the type of chalet we took (you don't have to expect hilton style on a tropical island).
On the negative side we experienced some issues with the bad smells on the terrace in the evening. The chalet was not cleaned once in the 4 days. Last point: there are also a lot of mosquitos in the area so bring good repelant when you go there!
PS: Snorkeling is great on Kapas!

Room Tip: There are some huge steps to take in order to go to the big cottages. If you don't like that cho...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
7 Thank spoutnik78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erry82, Manager at Qimi Chalet, responded to this review, 12 September 2012
Tq for your comment... we already solve that bed problem. We already by new bed for that room.. Hope u can came 2 stay with us again.....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 July 2012

I wouldn't reccommend this resort to my worst enemy....!!!!! If I could stop one person staying there this review will be worth it....
Cons..
1. Shower stand by pipe in the ceiling with rusty dribble.
2. Had to clean the toilet myself as it stank so much -as made you want to vomit
3. Pillows were all mouldy and bed sheets grimey
4. Steps really steep with no hand rail...ok if you are a mountaineer
5. Laundry....left with it all wet and smelly and had to put into proper laundry
6. No toilet roll, smelly towels, only one socket and one light bulb
7. Loads of Mosquitos.
8. Food nothing special and service slow
9. cess pit smells so you can smell it while eating dinner.
10. Sink in first room, just leaked all over your feet.
11. Woodworm, so could fall through the floor probably at one point.
12. Very expensive compared to other resorts.

Pros...lovely din, Hannah and the cats

  • Stayed July 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
11 Thank samanthafreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pulau Kapas hotels

Klang,selangor
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 July 2012

6 of us went there last week,as we arrive we weren't greeted..We have to wait for quite sometime to get the rooms.Unfortunately 3 of us were given tree house wit 30 steps to climb and 3 others lower ground.After we talk to ROSE,she were reluctant to give us a room on lower ground.We explain to her that we are here for holidays and we going to have some booze(alcohol).We don't want anyone to stumble n fall 30 steps down after the alcohol effects and look for hospital or doctor.The toilets were HORRIBLE and not clean.Our room's air-condition were out of service and no extra fan given or APOLOGY extended.Past midnight we were not allow to have drinks by the beach or have fun there.So due to low tide we took our things mid of the sea to have fun.Some off the food were nice but the service is so SLOW,they don't ANTICIPATE or have some URGENCY in service.Their snorkelling equipments,life vest,kayak boat in BAD condition.The only person who is friendly and helpful is DIN and rest of them r there just to make money ,he made our holidays memorable one.A BIG THANK YOU TO DIN.There are many other chalets around that island and i'm sure we won't be going to QIMI

Room Tip: There is non...
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  • Stayed July 2012, travelled with friends
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Helpful?
10 Thank Raoul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2012

Stayed here for 5 nights and really enjoyed it. Rose is a awesome cook, ate some of the best food I've had in whole Malaysia right here! The prices are of course higher than on the mainland but don't let this hold you back from placing an order even if only for a walk-in dinner.
The rooms are nice but a bit over-priced to my opinion. The water-issue mentioned some reviews before is still there, it smells quite strong of iron from the old pipes in some of the bungalows higher up the hill slope. And the water-pressuer is very low up there. So if you can, take a room below.
The beach is totally secluded and absolutely lovely, only a few trespassers during daytime. At night it is really quiet and with the cool breeze just wonderful to relax and chill on the balcony.

  • Stayed July 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sanction4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Qimi Chalet

Property: Qimi Chalet
Address: Qimi Chalet Marang, Pulau Kapas 42940, Malaysia
Region: Malaysia > Terengganu > Pulau Kapas
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 3 Hotels in Pulau Kapas
Price Range (Based on Average Rates): £
Number of rooms: 12
Official Description (provided by the hotel):
Welcome all to qimi chalet. We treat you as our family... ... more   less 
Also Known As:
Qimi Chalet Hotel Pulau Kapas
Qimi Chalet Pulau Kapas

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