Unfortunately, I recently had a terrible time trying to make a booking with The Reef Chalets. After waiting for over 2 months for their booking office to open, I managed to make a booking via e-mail. Like many travelers to the Perhentians, we are not Malaysian. We were asked to make a cash transfer into their account, which was not possible for us from our home country without incurring very hefty fees. I kindly asked if it would be possible for us to give our credit card details, and was told no. I then asked if I could make a PayPal payment (which is possible to do even without the resort having a PayPal account, they just need to advise PayPal of their banking details when they get the mail), again I was told no. I even send a very nice e-mail explaining how to use PayPal without an account, which honestly, couldn't be easier. My e-mails were just ignored and never responded to. I then offered to make payment to one of the neighbouring resorts and they could perhaps arrange to get the payment from them, surprise surprise, the answer was no. I then even managed to find a travel agent that is specifically appointed by The Reef Chalets and thought that my worries were over. I told the agent that our rooms were booked but that I needed to make payment. They contacted The Reef Chalets and advised them that we had contacted them and would be making payment to them....and believe it or not, Reef said no, they would not allow that. We must cancel our booking with them and then book afresh through the travel agent but we must bear in mind that as soon as we cancel our rooms, they will give them to someone else, and there won't be any rooms for us. I couldn't believe the disgusting service. Seriously, I found the whole process shocking, uncooperative and not worthy of support. I really do believe that when you are in the hospitality industry you need to try and make a little bit of effort with people, especially like in our case where we went out of our way to make it easy for the resort. It is clear that The Reef Chalets is not interested in the business of foreigners. I would take my money elsewhere. Unfortunately for us, because we spent so much time trying to work something out with The Reef we lost the ability to book at our second and third choice! Lesson learnt I guess, but seriously, if you are not Malaysian, think twice before giving this place your business!
- Official Description (provided by the hotel):
- The Reef Chalets is a cosy small place with 12 Chalets arranged in a half moon shape in a lush tropical garden with big trees and grass area. ... more less