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“...could be better!!!...mediocre...no water...poor service...average food...”

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Arwana Perhentian Eco Resort & Beach Chalet
KL
Level Contributor
323 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
“...could be better!!!...mediocre...no water...poor service...average food...”
Reviewed 3 May 2014

...this was a last minute travel plan for me and hubby,we decided only at the last moment to give this place a shot as most resorts were fully booked...firstly,to get to perhentian besar,you have to travel to kuala besut to take the ferry there....

..the ride is about 35mins by speedboat and its rather bumpy,those with spine conditions,prolapses of all kinds and those with tiny babies please refrain from this mode of travel...cos your butt will practically be in take off and landing mode during this ride...and it will get pretty sore...hubby had to PRACTICALLY HOLD ME DOWN,BEFORE I TOOK OFF EVERYTIME THE BOAT HIT A WAVE!

..we did get there,with sore rear ends...and staggered to the counter completely disorinetated after that,and were suprised that even the stAFF WHO NEVER WENT FOR THAT RIDE...WERE DISORIENTATED AS WELL....they didn't even know who we were and were stumbling with all details...finally,we got our room after 15mins..

..the room was average clean...air con took a good 25 mins to cool down the room,there was even lizard dropping on the outer cover sheet of the bed...bed was hard,and made the backache worse that the buttache!!

...dinner was decent,not many varieties...food finishes fast and replacements are slowww....desserts are good,but they dissapear into thin air....i had no complaints about the food,but it could be better...

..staff seem blurr most of the time,but they are very helpful....the sea is not that clean,lotsa rubbish strewn and nobody picks them up....no clean up done...the route for jungle trekking is sooo dense and nobody has cleared the pathway to get to the other side of the islands,we gave 2 attempts at this and turned back after 20 mins of trail!!

overall,i'd still pick this place if theere was no other resort available...the rooms appears to be rufurbished but still looked old and well worn...i don't know whats the problem with the water supply..the water keeps getting disrupted,be sure to have some water before you do ur business if not it can be rather nasty and unpleasant...alwasy check the shower and tap before getting in....

probably the next time we have to plan our holiday and try to get in another resort with at least good house reef facilities...this place was a dead bore!

Room Tip: pay more and pick the seaview rooms...
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank gita73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Putrajaya, Malaysia
Level Contributor
129 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 April 2014

I stayed 3D2N at this hotel with my other 2 friends. Located at very famous Perhentian Besar Island for scuba diving. Our room was spacious for sharing 3 of us, clean & comfortable. All rooms are facing very nice & big swimming pool. The boat jetty just in front of the hotel.

The breakfast was good enough for us to scuba diving for whole 3 days. Since didn't lunch & dinner at the hotel restaurant, there are several good, nice & reasonable restaurant in walking distance.

Sure we will come again

Room Tip: We stayed at hotel unit but i think the chalet will be great!
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  • Stayed April 2014, travelled with friends
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Helpful?
Thank PakNgoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

We stayed here for 2 nights during d last school holidays...d children had a lot fun playing at d beach and swimming in d sea n d pool...however i think d food choice could have been better esp for breakfast..have to wait for the waiter or waitresses to add d food...but apart firm that everything was ok and ..will recommend to others to stay here...

  • Stayed March 2014
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nasyaziq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 April 2014

- sales person make fun of my mother by telling me that the boat is only suitable for someone thin while laughing at me on the phone(by mentioning about actor and actress name even though i did mentioned that my mother is 60 yrs old and around 100kgs) ... too rude for SALES/MARKETING PERSON.
- RECEPTIONIST talking bad about foreign customer in front of me.
- argue about my snorkelling package even though it is totally mistake by arwana staff
- sent us to the same snorkelling spot for the 2nd trip with a reason that there's another group are going there. totally unfair for us because we pay the same price.
- snorkelling delayed to 45minutes from initial schedule and we are supposed to reach resort before 12.30(i had a diving trip at 1) and because of that i had to skip my buffet lunch(running out of time). The worst part is my mother request to get pack food for me(since we already paid for this buffet) but the restaurant staff ask my mother to pack rice and other dishes in tissue. One more rude manners from ARWANA STAFF. After long conversation, someone (most probably the supervisor) allow her to pack the food for me.
-Wifi only available at the lobby area and on the second day, we've being asked to having dinner at the pool area but the available wifi is not open for public. The receptionists said that it is only for those who are having a meeting or training at the second floor (which is totally ridiculous because there's no session running at that moment )
-no receipt issued during payment for breakfast but when i came back, the restaurant ask me to show my voucher ..
-the only thing that i consider good about this resort is only service by their boatman(snorkelling) and lesure dive center.... credit for them.... the rest are totally suck and i will never come back to this resort.... not worth at all...

  • Stayed April 2014, travelled with family
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Helpful?
2 Thank WanorWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pulau Perhentian Besar hotels

bangalore
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2014

it was a very nice stay in normal price, i am going to stay one more time in the same hotel in august with many friends. the diving center in the hotel is the the best one. never try to go to any other diving center other than this one.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank nitinpurwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 April 2014

One of the best places for a family trip. The atmosphere is calm and relaxing, and if you are a young person looking for parties and bars just forget about this island totally. It has its own beautiful and big pool which make your trip fun and safe for the children. If all of their claiming facilities were working, it would be an ideal place to spend the whole day within, but the only thing that is really working is the just mentioned pool. Billiard, karaoke, sauna, spa, gathering hall? consider them as storage rooms! Rooms though were acceptable though, with clean bedding and bathroom. But I still cannot believe they didn't have fridge in rooms! We had an executive family room with pool in front and jungle view with a terrace at back. There was a disturbing noise throughout the whole day which might annoy you if you have a bad sleeping mood. Breakfast: embrace yourself for a Malay-Asian foods and don't look for bacon, ham, cheese, jam and etc. Although I'm not picky and enjoyed the breakfasts, but didn't find any reason to eat the same Malay cuisines limited to two or three buffet dishes for double price of the breakfast which is not worth the 40RM per pax at all. You could fed 3 person with that price in nearby restaurants with lots of varied delicious dishes. Personally, I loved the staff there with their welcoming beautiful smiles, but don't count on them for anything related to room service. I carried my luggage and found the room by myself which I'm getting used to it in Malaysia.
Anyway, with all of above mentioned problem, it's the best available resort comparing to the other chalets in the island, which I think is the sole reason of it not being taken care of.
Whatever you do in the island, don't miss the joy of jungle trek in a very easy and beautiful path which only take half an hour to cross the island to coral view bay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SirHardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2014

Location was nice. We booked a seaview chalet. The room was ok. However I was not happy with the service. No room service unless you asked for it. Towel change, throwing rubbish you have to do it yourself refill. Breakfast is always not enough. Breakfast time is 7-10 am.But by 8 am no more breakfeast..you have to wait for refill.Refill came in small portion.The problem is they did not cook enough for everybody. The kitchen staff is very rude..My suggestion you can stay here as the seaview chalet is niice and strategic, there is swimming pool..but arrange the boat transfer with agent in Kuala besut (my suggestion is perhentian setia trave agent). Don't worry about food..you have lots of choices along the beach. The same goes for snorkeling trip..you can arrange with lots of other agents along the beach. If you are good are bargaining, you probably can get cheaper rate. Another negative point for arwana..they throw rubbish along the beaches rather than properly collect the rubbish in an area.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank suriazwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arwana Perhentian Eco Resort & Beach Chalet

Property: Arwana Perhentian Eco Resort & Beach Chalet
Address: Lot 181 Telok Dalam, Pulau Perhentian Besar 22300, Malaysia
Region: Malaysia > Terengganu > Pulau Perhentian Besar
Amenities:
Beach Restaurant Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Pulau Perhentian Besar
#6 Top resorts Hotel in Pulau Perhentian Besar
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Arwana Perhentian Eco Resort & Beach Chalet 2.5*
Number of rooms: 101
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Also Known As:
Arwana Perhentian Eco Resort And Beach Chalet
Arwana Perhentian Eco Resort & Beach Chalet Hotel Terengganu
Arwana Perhentian Eco Terengganu

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