We arrived at about 2 pm, but because of Ramadan everyone was asleep (siesta time, I guess). Our guide anyway, Ali, woke up, let us in, and served us tea. After that, we pretty much waited in the salon until he showed us a room where we left our luggage and showered. The room was clean-ish. The place was, of course, incredibly hot, and sand came in through every open window or door. At six we left to do the camel ride and rech the bivouac. Our guide, Ali, did not speak a lot of French, and barely any English, but we still managed to comunicate, and he was really the best we could hope for. Very professional, but also friendly and nice. The dinner at the bivouac was very tasty, and the night (especially the stars) amazing!
The only negative was the way we got to the hotel. While driving from Marrakech to Ouarzazate we were stopped by a man whose car broke down.Long story short, we gave him a ride to Ouarzazate, and he took us to his "cousin's" house. The "cousin" had a travelling agency that organized tours in the desert, and so we booked our tour via his agency. In the Auberge Etoile des Dunes we met a couple from Belgium, who also gave a ride to this alleged hitchhicker. My only advise is NOT TO TRUST anyone, period.
Also, Idris (the Auberge's manager) tried to make us pay for the water we drank, but we semply refused. Our contract said that food and refreshments were included, so nice try Idris.
Also, if you come in by car, keep in mind that you will have to drive for 8 km on a piste, but we made it driving a rented Pegeut Bepee.