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“A pleasant reminder of what customer service feels like”

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The Federal Palace Hotel
Ranked #5 of 130 Hotels in Lagos
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A pleasant reminder of what customer service feels like”
4 of 5 bubbles Reviewed 15 December 2013

The entire staff at the Federal Palace were friendly and accomodating. Very good customer service. It turned out to be a relaxing nice weekend getaway. Will stay here again.

My only complaints are the room service and ironing: food delivery took a while and there are no irons or ironing boards in the room.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jensees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 29 January 2014
Dear Jenms27
Thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are pleased that you had an enjoyable stay. Your comment regarding the provision of an iron and ironing board has been noted. We deem this to this to be a safety risk in an environment where emergency services are limited and severely restricted by the gridlock traffic, which Lagos has become famous for. We do offer an express ironing service and we guarantee your ironing back to you in 30 minutes. I look forward to welcoming you back to the Federal Palace Hotel when next you are visiting Lagos.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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251 reviews from our community

Traveller rating
    95
    104
    40
    4
    8
See reviews for
23
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174
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Turkish first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

The rooms are nice and spacious. The breakfast buffet is well laid out. Specially like the Chinese spread of stir fried noodles.
The only improvement that I would like to see in the room, is the provision of having Iron and Iron board so that business travelers like me can get the clothes ironed out before leaving for the day.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ayan_mukherji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 29 January 2014
Dear Havaki
Thank you for your review after your December stay at the Federal Palace Hotel. We are glad that you found the hotel services and facilities to your liking. As hotel focused on business travellers, we understand the importance of fast reliable internet and have invested heavily in infrastructure and staff to ensure just that. I look forward to welcoming you back to the Federal Palace on your next visit to Lagos.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
211 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 14 November 2013 via mobile

In November 2013 I spent 3 nights at the Federal Palace Hotel. I visit Lagos regularly for work and stayed in two other hotels before. Of the three hotels this is the best. Very pleasant staff, an excellent breakfast, small but very practical rooms, free and fast Wifi, located near my work location (important for me, but not for everybody :-)). I will certainly be back here on my next visits to Lagos

Stayed November 2013, travelled on business
Helpful?
1 Thank Havaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 21 November 2013
Dear Hayaki
Thank you for completing a Tripadvisor review following your recent stay at the Federal Palace Hotel. We were delighted to read your ratings of the hotel and the service, particularly the quality of the breakfast. We look forward to welcoming you back to the Federal palace on your next visit to Lagos.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandton, South Africa
1 review
5 of 5 bubbles Reviewed 30 October 2013

I had the pleasure of spending a week at Federal Palace during the month of October 2013. I only have compliments for both the staff and the management. The rooms are spacious and are beautifully maintained. Excellent free wifi, with great speed and quality. I was able to work from the hotel with no issues. The food, excellent quality and variety, both in room dining as well as the restaurant on property. I often ordered room service and it came quickly, and always with a smile. The hotel environment is very quiet and the personnel very friendly and competent. As a female traveling on her own, I felt 100% safe all the time. The pool area is spectacular, fantastic pools and seating area, as well as the gym which is well equipped. Overall wonderful experience, and I would recommend Federal Palace to everyone traveling to Lagos for business or on holiday.

Room Tip: Sea facing room is my first choice.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 21 November 2013
Dear Chene M
Thank you for completing a Tripadvisor review following your recent stay at the Federal Palace Hotel, and for your very complimentary comments.
We are particularly pleased that not only have you found our facilities, food and service at a high level of quality, but you have also enjoyed the feeling of safety and being secure as a female traveller.
We look forward to welcoming you back to the Federal Palace on your next visit to Lagos.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 October 2013

We stayed at the federal for 5 nights at the end of September 2013 and we have stayed there over the years.
To sum it up.
Room 8/10 facilities 9/10 service 8/10
Overall it was the a wonderful relaxing time we really like the federal, but for a while the food has been very disappointing because of that we have thought of going to another hotel, I retried the food to see if it had improved but it had not. Such a lack of flavour really below average, so I rate it a 4/10. The breakfast is still good, I give it 7/10
So I hope the food improves, because it's a shame to have such lovely facilities and yet you never want to eat there.

Room Tip: If it's a long stay it's nice to have a sea facing room
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caladoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 21 November 2013
Dear Caladoc
Thank you for completing a Tripadvisor review following your recent stay at the Federal Palace Hotel.
Please accept my apologies for the disappointing food. We would like to discuss the food issues in more detail, as your review comment was very generic. Please would you be so kind as to email me with the details of the poor meals experienced; david.kliegl@suninternational.com.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

I traveled to Lagos on work and stayed at the Federal Palace. The hotel is a fine business hotel. The wi-fi connection is excellent. The rooms, though a little on the smaller side are comfortable. I had a sea facing room, which afforded nice views of the harbour. The staff is polite and helpful. The breakfast spread was large, but the food was not great.

Room Tip: Ask for a see facing room.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 21 November 2013
Dear Anas W
Thank you for your review on Tripadvisor following your recent stay at the Federal Palace Hotel.
We were disappointed to read that you did not enjoy breakfast during your stay, as our breakfast is highly rated and we normally receive many compliments for it. Please would you be so kind as to email me with the details your breakfast findings; david.kliegl@suninternational.com.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florence
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 4 October 2013

I had the pleasure to spend nearly a month at Federal Palace while in Lagos for business, and I can only say good things about the hotel. Very nice appointed rooms, with big windows facing either the city or the busy harbor, and most importantly the rooms are spotless clean. Very good free wifi also, with great speed and quality, I was able to work from the hotel with no issues.The food is pretty good, I ordered often room service and it came quickly and with very good quality. The environment is very quiet and the personell very friendly and competent. As a female traveling on her own, I felt 100% safe all the time. The pool area is top notch, fantastic pools and seating area. Also the gym is really good equipped. Overall great experience, would recommend to everyone traveling to Lagos for business.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lenifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, 9 October 2013
Dear Lenifi
Thank you for posting a review of the Federal Palace following your recent stay. As a Senior Contributor to TripAdvisor we were delighted with your evaluation of the service and facilities of the Federal Palace Hotel, particularly the safety aspect as female travelling alone and the cleanliness of our rooms.
We all look forward to welcoming you back to the Federal Palace on your next trip to Lagos.
Kind regards
David Kliegl
General Manager Nigeria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Federal Palace Hotel

Property: The Federal Palace Hotel
Address: 6 - 8 Ahmadu Bello Way, Lagos, Nigeria
Region: Nigeria > Lagos State > Lagos
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 130 Hotels in Lagos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Federal Palace Hotel 5*
Number of rooms: 146
Official Description (provided by the hotel):
Situated in the commercial hub of Lagos, Nigeria’s Federal Palace Hotel is tailored to international corporate standards. Conduct a boardroom meeting within the walls that witnessed the signing of Nigeria’s Independence Declaration or manage your daily business affairs in the convenience of one of the eight boardrooms. The Federal Palace Hotel caters for corporate travellers who value consistency in excellence. ... more   less 
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