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Four Points by Sheraton Lagos
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Reviews (464)
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Reviewed 6 February 2014

The hotel is fine and the rooms and food are ok (although the rooms did smell damp and the pool is not very nice) but the service is what really lets this place down. Most of the staff were very nice (if confused) but there were a few who are aggressive and rude. Even the simplest request (e.g. wake up call at 8am) seems to cause confusion. Then there were the multiple incidents where room service would knock on the door, I would tell them to come back later, and then they would use their key to burst in anyway, once when I was getting changed. The check out process took 40 minutes because the staff wanted to charge me extra, alleging I had had two buffet breakfasts in one day. When I explained several times that I had simply signed the bill for myself and my colleague, it took three staff about 30 minutes to split the two breakfasts between two bills.

Staying here is like getting a migraine whenever you walk through the door - avoid if possible!

  • Stayed: February 2014, travelled on business
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Thank zuleikadobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this reviewResponded 11 February 2014

Dear Zuleikadobson,

I would like to apologize for the room service inconveniences experienced during your stay with us. Your comments have been shared with the involved departments and necessary actions are been taken.

Kindly take note that any bill signed by a guest is systematically charged to his/her account; to facilitate the check out process, it is advisable a guest signs his own bill.

Your patronage is appreciated; we look forward to having you stay with us again and making your stay an uncomplicated one.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

For anyone doing business with the many multinational companies in Lagos, the Four Points is a very convenient and safe location in V.I. ... literally within a 1 km drive of the HQ locations of Exxon/Mobil, Halliburton and GE. It's a terrific "business" hotel with steady and reliable wi-fi and power. Also, the workout room is spacious, and the fitness machines and free weights are extensive and well cleaned.

Room Tip: On Weds night the buffet features Mediterranean food ... and the Spanish seafood paella (with shrimp/prawns) is fantastic!
  • Stayed: January 2014, travelled on business
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Thank John0225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this reviewResponded 4 February 2014

Hi John0225,

We would like to thank you for staying with us during your business trip to Lagos and recommending us as a great business hotel.
Your feedback is much appreciated and will be shared with every member of the team.
We look forward to having you stay with us again soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

This is a review based on visits over a period of time for stays and visits to the bars, and gym.
This is a good hotel with high standards which unfortunately slip from time to time. Security is evidently taken seriously with guards always on the gates to the car park. Reception for check in or enquiries can take more time than you would wish, with some degree of frustration. The rooms are very good and generally well maintained. The food in the main restaurant is excellent, though the menu in the Office and Adrenalin bars is limited and very samey. The outdoor Office Bar is a really good location and has live jazz music on weekend nights. The gym is fairly small and can get very busy at peak times. The pool is too cold to be comfortable and consequently is hardly ever used.

Room Tip: Try not to get a room that overlooks the Office Bar as it can be noisy.
  • Stayed: December 2013, travelled on business
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Thank Peter_Ingamells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this reviewResponded 4 February 2014

Hi Peter_Ingamells

Thank you for patronizing us continuously and for sharing your experience.
Your recommendation and feedback are appreciated as it helps us to serve you better. Stay assured that it would be shared with the management.
We look forward to welcoming back to Four Points by Sheraton again.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

I always stay in this particular hotel whenever I am on business trip to Lagos. I was there in June, July, August, Nov and December last year for a period ranging from 5 - 10 days on each trip. The hotel is very nicely taken care of although the car park can be a little crowed. The room 731where I always stayed was spacious and clean, the bar on the 2nd floor was nice with live music especially on Friday nights, although no designated smoking area. The Spa was very clean, the receptionist was warm and the Massage therapist (Dwi) was extremely professional and friendly always wanting to know if I was comfortable. She was very gentle with her skillful hands. She was really warm and welcoming. I always ask for her whenever i use the spa. Having used spa in different parts of the world: US, Malaysia, Singapore, UK, Netherlands, Abuja, this 4 point Sheraton spa competes very favorably with any of the best in the world. I strongly recommend it for you if you find yourself in Lagos.

Room Tip: I always request for room 731 or 631 or 831. These rooms are spacious with a nice view of the new toll gates
  • Stayed: December 2013, travelled on business
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2  Thank SikyoSiky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this reviewResponded 17 January 2014

Dear SikyoSiky,

Thank you for the patronage. Its delightful to know enjoyed every second of your stay,especially the visit to the spa. Your comments would be shared with the management and associate concerned (Dwi). it's appreciated for continuous improvement of our services and facilities.
We look forward to having you stay with us again and wowing you beyond your expectations.

Regards

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Reviewed 30 December 2013

I stayed several times there, most recently for two weeks on business, and it worked very well. The food is very good, and I ate the fresh salads daily with no negative consequences. The gym is great. The staff were very friendly and helpful.

  • Stayed: December 2013, travelled on business
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1  Thank DomLib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this reviewResponded 2 January 2014

Dear DomLib,

Thanks for choosing us as your home away from home in Nigeria while on business trip.
We glad you enjoyed each stay with us.
Your review is much appreciated and will be shared with the team.
We hope to see you back soon and make your stay a pleasant one.

Regards

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