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“One of the best in Lagos Nigeria”

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Four Points by Sheraton Lagos
Ranked #6 of 130 Hotels in Lagos
South Africa
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“One of the best in Lagos Nigeria”
Reviewed 4 June 2014

I have visited this hotel 3 times, and mostly enjoy it. Rooms are perfectly clean and modern, bathrooms as well. Staff catering to the rooms are efficient and friendly, however, the waiters of the deck restaurant are just useless / lazy. Waited for hours to be served and the prices of the food and drinks are quite ridiculous. We left the hotel to go and eat at an outside restaurant. Check in also takes longer than what I think it should. But other than that, it remains one of the better hotels in Lagos.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AEMSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 7 June 2014
Dear AEMSouthAfrica,

Thank you for your valuable feedback and taking the time to post your comments on TripAdvisor.

We do apologize for the inconveniences you experienced during your stay with us; they have been shared with the departments involved and necessary actions have been taken. We are pleased to tell you that our rates are at par if not below other comparable restaurants.

We would like to discuss with you personally, kindly send an email to info.lagos@fourpoints.com so we may be in touch with you directly.

We appreciate your recommendation and look forward to welcoming you back to Four Points by Sheraton Lagos and wowing your beyond your expectation..

Kind regards
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404 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
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  • Italian first
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English first
Belgrade, Serbia
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 June 2014

Once you step in Nigeria, you would thought that all world's luxuries won't be available in Lagos. As a city of paradox, from one side you can see an amazing, brand new, luxury hotel and from another, African slumdog. Hotel has everything which every international 5* hotel should have an even more, but quite often you will be out of electricity (which is a reality in Nigeria). Also, don't be surprised with all armed security on the floors, in front of your room and even on the pool :) Great club on 3rd floor with amazing Nigerian music! Staff and people are simply amazing and that was my biggest impression from my Nigerian adventure!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zorana1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 5 June 2014
Dear Zorana1981,

Thank you for taking the time to leave a comment about your stay with us while you visited Lagos..

We are glad you enjoyed your stay and even more pleased to hear you would recommend us. Based on your feedback on electricity, it has been shared with the management team.

We look forward to having you stay with us again.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linz, Austria
Level Contributor
327 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 3 June 2014

During the course of the past year I stayed in this hotel for 8 weeks (5 or 6 trips).
It's very clean, the staff (waiters, security, reception) are very friendly and most importantly: The beds are perfect.
The food in the restaurants is very nice. Try the chicken suya on the terrace or the chili burger in the bar. If you need a quick bite before you're on the road: Try the meat pie from the lobby-cafeteria. Breakfast buffet with it's Italian prosciutto and Salami can also be highly recommended.
Never tested the pool or the gym though. However if my coworkers can be trusted everything's fine there.
Would stay there again. If I ever visit Lagos again I know where I'll have myself a cold Star and a chili burger.

Room Tip: The terrace sometimes has life concerts. For a silent room, choose a room facing the other direction...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 5 June 2014
Dear Michael W,

Thank you for taking time to share your experience while you stayed with us on your recent trips.

We appreciate your recommendations that we met your expectations and you enjoyed every bit of time spent here in our hotel. This feedback helps us to maintain and improve on our excellent services and offerings. Kindly note that the indoor pool and gym is open to you anytime you visit the hotel and we hope you enjoy using it.

We look forward to seeing you stay with us again in the future.

Your friends,
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Galveston Island, Texas
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

Safe and secure, the rooms are large and quiet. Stayed there multiple times. Got electrocuted by loose wires in the closet. The light fixture was defective, but the hotel was not concerned. Luckily it just got my attention and not much more.......
Food is good and the staff is friendly.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KCA_20131887325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 30 May 2014
Dear KCA_20131887325,

We are very grateful for your positive feedback which forms the basis of our ongoing efforts to improve our service offering to all our valued guests.

Kindly accept our apologies on the glitches you encountered while staying with us. Be rest assured this has been communicated to the management. We would need your contact details so as to meet with you personally. Kindly forward your contact to info.lag@fourpoints.com.

We look forward to seeing you visit again and making us your preferred choice hotel in Lagos.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove, United Kingdom
Level Contributor
125 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 May 2014

Not the first time I have stayed at the Four Points by Sheraton in Lagos and probably not the last time either. The food is reasonable, the rooms large, clean and well appointed, the staff are very friendly and do whatever they can to help. Downsides are the price, which are expensive by London or New York standards and the lack of parking. Although absolutely not the responsibility of the hotel, its position means long waist around rush hour to get to or from anywhere due to traffic.

Room Tip: Higher up means less noise, but as the elevators are not the fastest, longer ride/wait times.
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  • Stayed April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 30 May 2014
Dear Mike F,

We appreciate your valued feedback while you stayed here at the Four Points by Sheraton Lagos.

Regarding the parking space, we are currently working on a solution which will be visible to all guests soon.

Thank you for your patronage and we look forward to welcoming you back.

Your friends,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

Just returned from a business trip to Lagos and stayed at the Four Point for two nights. The hotel as a whole was very good and the rooms were clean and spacious - as to be expected in a Four Point.
The friendly staff were certainly a welcome sight after the trials of Lagos immigration...

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 30 May 2014
Dear David M,

Thank you for your feedback and making us your home away from home on your recent trip to Lagos.

We are glad you enjoyed your stay and that we met your expectations with our excellent standards.

We are delighted that you were satisfied with the service we offered and look forward to welcoming you back when you are next in Lagos.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 May 2014

All in all, the ratio price/quality, is good, but...I will start with the minuses:
- the rooms (at lesst the one I stayed in) had hone, instead of parquet or carpet. Typicall for Africa, but at least I was expecting to have slippers, but no... in a 4* hotel...
- no hair dryer
- the 'Capucinno Brasserie' has a limited set of choices (only burgers) and relatively expensive!
- veery epensive breakfast, if not included in the prices! And the breakfast is at it best, average!

Pros:
- free internet
- big rooms
- good location in Victoria Island
- nice lounge

Despite the minuses, I will problably return!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobetrotterRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T B, Manager at Four Points by Sheraton Lagos, responded to this review, 27 May 2014
Dear GlobetotterRo,

We would like to thank you for your valued feedback as this helps us improve to serve you better.

The hotel does provide slippers, hairdryers and other equivalent amenities to our guests and they are available on request. A little note is in place informing our guests about this. We shall look into it and see how this can be more visible.

We are also currently looking into reviewing the menu of our Café Cappucino which is predominantly known for snacks and burgers. The Brazzerie, our buffet restaurant serves a variety of local and international cuisine. Regarding the pricing, we are pleased to tell you that our rates are at par if not below other comparable restaurants.

It’s our pleasure that you have found our standard of service to be satisfactory and that you plan to stay with us again and are looking forward to welcoming you again at the Four Points by Sheraton Lagos.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Lagos

Property: Four Points by Sheraton Lagos
Address: Plot 9/10, Block 2 | Oniru Chieftaincy Estate, Lagos 101008, Nigeria
Region: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Lagos
#6 Luxury Hotel in Lagos
#6 Business Hotel in Lagos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Four Points by Sheraton Lagos 4*
Number of rooms: 234
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Lagos. An Uncomplicated comfort in the heart of Lagos. The hotel features 234 spacious guest rooms and conference facilities for up to 200 guests. Relax after a day of work and in the lively outdoor atmosphere of The Office rooftop bar located on the 2nd floor. You can also enjoy a good game at the Adrenaline sports bar with several local brews The well equipped fitness center is completed by the one-of-a kind Spa that offers various treatments for local and international guests. ... more   less 
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Also Known As:
4 Points By Sheraton Lagos
Four Points By Sheraton Lagos Hotel Lagos

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