The hotel is spacious and grand, and in a good location. If you're looking for "posh" this is the best in town. The staff are friendly and professional. The wifi in the room was fast and efficient. The gym is well equipped. The room bar is well stocked. The Cable TV has quite a good selection even for international standards. The buffet food in the Ekaabor restaurant ranges from very good to quite good to fair. The salad bar was disappointing-the vegetables did not seem fresh; nor the cheese selection, some of which seemed stale- but the Nigerian cuisine is good and some of the continental cuisine is also very good. The range of food is limited for a luxury hotel of international standards but good for Nigeria and on par with other top tier hotels in Nigeria. The desert range is good to fair. The only buffet on the weekends is a combined Chinese and Italian buffet but the range of food provided was very limited. The following additional problems were encountered: a) poor air conditioning. I was meant to be able to set the room temperature down to 10 degrees but the thermostat did not function well . I called room service; someone came and opened part of the ceiling in my room and began to remove excess water from the air-condition shaft with a bucket. The functioning of the AC improved, but the problem was not solved. I complained and the Chief Engineer -Emeka Stanley Eze-came to my room to try and resolve it. However the problem continued and the very lowest I could get the air-conditioner was to 19 degrees which was insufficient in the Lagos heat. On average it stayed at 21 degrees. I couldn't sleep well on most nights. Clearly the air-conditioning system has a flaw and needs to be fixed. I would have expected better for the exhorbitant price of this hotel; b)There was a problem with the electrical connections in my room. The hotel key has a slot within the room to place the key which then triggers the electricity coming on. However sometimes the electricity went out and I could only regain it by adjusting the card to maintain the supply. In addition, there were frequent power failures. This is a problem in Nigeria generally and not necessarily the fault of the hotel. However, although the hotel-as in most good hotels in Nigeria-has a generator- it's not clear why the hotel of this size does not have a generator that automatically kicks in so that there is no break in the continuous supply of power; c) The bathroom has a completely see through glass wall that separates the bedroom and the bathroom. I do not know why, if they wanted to be stylish, they simply did not use frosted glass. If you have guests-as I did- this poses a problem. Although blinds are provided, remarkably, the blinds, too are see through; d) The room was not sufficiently clean on arrival for a luxury hotel particularly of the ICH brand. There was dust on the skirting boards. The upholstered stool had a significant coffee stain on it-not what I would have expected at all in a luxury hotel; e) the swimming pool is isolated and hardly anyone uses it. They tried to be clever by situating it on the 5th floor. However, the tiles are slippery and the edges on the steps leading to the pool are too sharp; I slipped and grazed myself. All in all, it's a nice hotel that needs improvement but currently overcharges for what it is able to provide. If the teething problems are seen to, this could really become a great hotel. However, it still has some way to go to achieve luxury status. I do not think it has yet reached luxury status in the true sense. A real luxury hotel, of the types I have stayed in in Dubai or elsewhere, would outclass this hotel by some margin .
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