Frist of all the Spa is a massage room! I got to the Spa door and tried to enter, thinking I would meet the receptionist and secure a spa time, i actually thought it was a normal spa only for the staff to come out and ask me "why i did not knock to go inside and thank God she locked the door because she was with a customer inside". I was shocked and confused.
I said i had no idea, there was no sign like " knock before you enter", "busy with a client" etc.
She said "still you have to knock to enter that is the right thing to do". I said "No people dnt knock to go into spa`s, it is like knocking before you go into a resturant or hotel!!!"
Then she goes "I am keeping her outside, she has a client waiting for her inside, what can she do for me?" I told her I wanted to wax my upper lip and then she said i should book with the reception downstairs. The spa was just the next door to my room, maybe i was wrong by thinking i could get an appointment by going there myself instead of walking downstairs and all the way to the reception.
I have never seen a staff so rude, no apologies from her nothing!!. I told the receptionist about the incident and he explained the spa wasn't a big spa like we imagine from outside its just a room, so i advised they create a sign on the door so that no-one has to go through what i went through, when you manage our expectations , we know what to expect. its not freaking rocket science!!!