We were booked in to stay at this hotel and the arrangements were that they would arrange for someone to meet us at the station, take our luggage from us and give us the bus tickets for Macchu Picchu which they were supposed to have bought for us to save having to queue up.
No one was at the station and we eventually found our own way to the hotel which was not very far but we wasted a lot of time waiting at the station as arranged. When we got to the hotel the room they showed us for 4 people was far too small for 4 beds and would have meant us scrabbling over each other to get to the bathroom or the door to the room. The room was right behind reception and very dark. It also had a damp smell.
They had also not purchased the bus tickets for us and there was no apology for not being at the station or for not having bought our bus tickets.
We demanded our money back and eventually got it. We then had to search for another hotel before going to get our bus tickets for Macchu Picchu having wasted a couple of hours.
I have not had such a bad experience before.
Please head this warning and do not arrange to stay at this hotel.
- Official Description (provided by the hotel):
- Hostal Inti Quilla is served by its owners, seeking always to provide high quality services looking for excellence and total satisfaction of its guests. ... more less
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