The property is quite dated and the bathrooms especially could use some updating.
This town is a tourist destination that many people will visit only once in their life so the quality of services reflects that. Prices are higher and service is less focused on perfection than other areas in Peru.
This hotel was not awful but it was the most expensive hotel of the trip [other than the Crowne Plaza in Lima] and offered the least in terms of comfort. It is not the best value but I feel that no hotels in Aguas Caliente are a great value due to the target market. I would recommend it if you cannot [or do not want to] pay over $100/night though.
The hotel did send someone to meet us at the train station which was a nice touch. They were there to show us the way and help carry our baggage up the steep hills and steps of Aguas Caliente. The staff were friendly enough and switched our room with ease when the toilet in our original room would not stop running. I really had no complaints about the staff at all.
Linens and bedding were clean.More
- Breakfast included
- Free Internet