Three of us stayed here in Sept 2007 for 1 night. The accomodations were beautiful. We stayed in room 51 with a loft for the third person. The room though was very noisy. You could hear anyone walking by and just talking in a normal voice so if your a lite sleeper maybe not the best. All the staff with the exception of the park rangers seemed not very happy or overly helpful--wonder if this is an indication of how well they are treated by their employers?? This often seems to be the case. Not sure if we ever even saw anyone readily smile except for the park rangers. We also stayed one night at the Machu Picchu Sanctuary Lodge and the place was amazing but what added so much was the incredible staff. They were so thorough, pleasant, and helpful with providing information about all options that were available while at their property. Even the dining room staff and bar tenders couldn't have been better. They truly seemed happy. At the Pueblo Sanctuary Lodge they provided no information in your room on anything that was available to you. So needless to say we didn't even get to use the really nice looking sauna as it was never pointed out to us even though when shown to our room we walked right past it. After a day hiking Machu Picchu it would have been great. Unfortunately when we saw it we thought it was a storage hut made to blend in with the surroundings to keep landscaping equipment in. The food in the dining room was fine and the room itself very nice, but again the staff was not very friendly in helping with any recommendations. Even made us feel like we were an inconvenience to them. Not even one of them bothered to mention the additional options available to order for breakfast that was not on the buffet table. We had heard other guests speaking about it so that was how we found out we could order some other items. When we filled out a complaint form the management did send a response in a timely fashion, so that was nice. It was unfortunately too late though to help make our stay a more pleasant experience.
- Official Description (provided by the hotel):
- This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more less
- Reservation Options:
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- Also Known As:
- Inkaterra Hotel Machu Picchu
- Machu Picchu Pueblo Hotel
- Machu Picchu Inkaterra Hotel
- Pueblo Hotel Machu Picchu