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“Nice but wouldn't recommend”

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #2 of 24 Hotels in Aguas Calientes
Certificate of Excellence
arizona
Level Contributor
147 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Nice but wouldn't recommend”
2 of 5 bubbles Reviewed 26 October 2007

Three of us stayed here in Sept 2007 for 1 night. The accomodations were beautiful. We stayed in room 51 with a loft for the third person. The room though was very noisy. You could hear anyone walking by and just talking in a normal voice so if your a lite sleeper maybe not the best. All the staff with the exception of the park rangers seemed not very happy or overly helpful--wonder if this is an indication of how well they are treated by their employers?? This often seems to be the case. Not sure if we ever even saw anyone readily smile except for the park rangers. We also stayed one night at the Machu Picchu Sanctuary Lodge and the place was amazing but what added so much was the incredible staff. They were so thorough, pleasant, and helpful with providing information about all options that were available while at their property. Even the dining room staff and bar tenders couldn't have been better. They truly seemed happy. At the Pueblo Sanctuary Lodge they provided no information in your room on anything that was available to you. So needless to say we didn't even get to use the really nice looking sauna as it was never pointed out to us even though when shown to our room we walked right past it. After a day hiking Machu Picchu it would have been great. Unfortunately when we saw it we thought it was a storage hut made to blend in with the surroundings to keep landscaping equipment in. The food in the dining room was fine and the room itself very nice, but again the staff was not very friendly in helping with any recommendations. Even made us feel like we were an inconvenience to them. Not even one of them bothered to mention the additional options available to order for breakfast that was not on the buffet table. We had heard other guests speaking about it so that was how we found out we could order some other items. When we filled out a complaint form the management did send a response in a timely fashion, so that was nice. It was unfortunately too late though to help make our stay a more pleasant experience.

  • Liked — The beautiful rooms and grounds
  • Disliked — The unhappy and unhelpful staff overall
  • Stayed September 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
7 Thank Sheri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,437 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (454)
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Albuquerque, New Mexico
Level Contributor
88 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 24 October 2007

This was the nicest hotel that we have stayed at in our travels. We’ve stayed at some very high-end hotels, but this beat them all. Now our experience might be different than others based on our room. When we made reservations they were out of the standard rooms so we reserved a Jr. suite. When we checked in, they upgraded us to a full suite. The room was vaulted and had windows in a loft area where you could lie in bed and look at the stars. They had dried fruit and nuts with brandy on the table. The room had it’s own private cabana and ‘pond’. The pond is basically a hot tub without jets. It’s very hot (very nice after hiking in Machu Picchu all day) with many tropically plants around the pond. The room also had an outside shower, the water poured over a stone. It was a new experience looking at the stars while showering. The room also had an inside shower and very nice bathroom. The room had a fireplace and sitting area. We found out that everything in the mini-bar was free. This was very nice as we always had to buy additional bottled water in the other hotels. The hotel also gave us water carriers for our water bottles. Dinner was included in our stay. This was the best dinner we had on the trip. I picked the cream of pumpkin soup, I was in heaven. We both had the beef tenderloin and the apple crisp. It was incredible. The hotel also has tea time, happy hour (one free Pisco Sour and 2 for 1 drinks) and in the evening they have a slide show. Breakfast was ready at 5:00am (so we could see Machu Picchu at sunrise). The hotel also grows it’s own tea and coffee beans on the property. The hotel provides different tours on it’s property, the nature hike, the orchid walk, and one other. The tours are in the morning and we weren’t able to make them. After our trip to Macchu Picchu the following day we decided to hang out in the hotel until our train. I was talking to the manager and told her what a wonderful place she had and she asked if we had been on any of their tours. We explained that we hadn’t because we’d gone to Machu Picchu. She got on the phone and arranged a private tour just for us.

Stayed October 2007
Helpful?
Thank HaFinkne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
314 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 bubbles Reviewed 24 October 2007

We loved our stay at the Inkaterra. It was expensive but the price included breakfast, lunch and dinner, any of the guided walks offered by the Eco Centre and a welcome drink and a gift waiting for us in our room (attractive water bottle carriers in shoe bags).

Unlike some other reviewers we had absolutely no problem with the food which we thoroughly enjoyed. We've never tasted such fresh coffee - it is grown in the grounds, beans are roasted then ground in the morning for use at lunch and dinner that day and breakfast the next morning! As we had not eaten lunch on our first day we were allowed to have lunch after checking out at no charge.

My husband lit the fire in our room the first night (logs and starter material all readily available) which was enjoyable and useful when we had a power cut for about half an hour as a result of a powerful thunderstorm. The second day I enjoyed a massage as my reward for climbing Huayna Picchu! We also took advantage of the bird-watching walk, nature walk and spectacled bear walk offered by the Eco Centre. After the bird walk we were given a very attractive, high-quality colour leaflet on hummingbirds and after the nature walk a similar leaflet on orchids.

My only criticism would be with the reservation service which is unresponsive so I just booked through Expedia.

  • Liked — The location, room & service
  • Disliked — Slow internet access - disappointing reservation service
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank phebert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 22 October 2007

This hotel was absolutely wonderful, the grounds and the room itself were spectacular. The room was large with a huge walk-in shower and a gorgeous open fire which we had lit in the evening. The food both dinner and breakfast was brilliant with a great choice.

Time didn't allow, but I would love to have stayed here for more than just the one night.

The hotel is about ten minute walk to the centre of the village where the buses ran up to Machu Picchu.

  • Liked — Everything it was absolutely fantastic
  • Disliked — There wasn't anything I didn't like
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelmonster01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 22 October 2007

We stayed 2 nights at the Inkaterra Machu Picchu. The location is very close to the train and bus stop for Machu Picchu. The hotel is located in a cloud forest so the garden is very lush. There are also many humming birds to entertain you. Our package came with a guide who we met at Machu Picchu for our tour. The tour lasted about 3 hours, 1/2 longer than scheduled, but you don't really notice the time as you are touring around the city.

If you are planning on climbing Wayna Picchu, the hill behind Machu Picchu, arrive early, before 8am, to sign up for the first group or get your ticket stamped for the second group. They only allow 400 people up in 2 groups of 200 each, one at 8am and the other at 10am. Since there was fog, we elected to go in the second the group at 10am, so we got our ticket stamped, you don't have to wait in line to get your ticket stamped. Just find the guy with the clipboard near the gate to Wayna Picchu and get your ticket stamped, then you can walk around the city until 10am.

  • Liked — The Andean Steam bath
  • Disliked — They forgot to deliver our bags to our room.
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarkinMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 18 October 2007

This is a top class hotel, with prices accordingly. The grounds are absolutely amazing: a private miniature cloud forest with many bird species , including many species of tanagers, hummingbirds and even Andean Cock-of-the-Rock !

The hotel goes over the top with some silly things, like personal bath robes. However, there are a few faults which could easily be rectified:

No safe in the room! We were obliged to take our documents to reception who put them in an envelope. This is a very backward system for such a high class hotel, and was no good for larger items, or those to which we need ready access, like binoculars and camera. We did not feel it was safe to leave them in the room, since the back door would not lock, and the maid at one stage left the front door open!

Although the breakfasts were excellent, the dinners were far too rich/spicey/fancy. For the first two nights I suffered from stomach problems, requiring doses of immodium. On the third night I asked for completely plain chicken and chips, and after that i was OK. Suggest they add some plain items to the menu.

Despite a few faults, and a high price, I would recommend this hotel to other birdwatchers.

  • Liked — The grounds
  • Disliked — lack of a safe
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Des Langford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 October 2007

Probably the best mix of luxury and value in this tourist town of Aguas Calientes (Machu Picchu Pueblo). It is isolated enough from the rest of the town to avoid the clamor, but close enough to be withing reasonable walking distance.

The room was amazing, especially the balcony in the cloud forest. There is no TV, but if you really need it, you can request it. The food is quite good from the Cafe Inkaterra across the railroad track. Unlike others who have commented here, I had no issues with service except for the luggage retrieval in the train station on the return trip. That was needlessly confusing (one bag here, one bag there, and the last still in the hotel), but it was resolved promptly.

  • Liked — Luxury hotel with decent value
  • Disliked — Luggage service could be a little bit more organized
  • Stayed October 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jevangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Property: Inkaterra Machu Picchu Pueblo Hotel
Address: Railroad Km 110, Aguas Calientes, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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