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“The Inkaterra Pueblo”

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #3 of 24 Hotels in Aguas Calientes
Certificate of Excellence
Dallas, Texas
Level 6 Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“The Inkaterra Pueblo”
Reviewed 7 July 2014

The Inkaterra Pueblo's room was terrible. The shower floor ceramics were chipped and there were ants running up and down the wall in the bathroom.
Our room was by the railroad track and we had the pleasure of hearing every train that rolled by.
After climbing around Machu Picchu all day the last thing we wanted to do was climb more stairs, and that is just what we did. Our room was at the top and we had to climb and climb.
The restaurant for breakfast was under staffed, didn't have enough seating and the service was terrible.
The hotel was the worst one that we stayed at in Peru.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JACKIECHARLOTTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, 8 July 2014
Dear guest,

Thank you for taking the time to share your comments with us.

We regret the impression you got from our rooms. Let me share that we are constantly programing maintenance works on them and we are very careful with our housekeeping procedures to guarantee cleanliness in all of them. Anyhow, we are taking note of your impressions to keep improving our service for future guests.

Our food and service generally have the best comments from our reviewers, we appreciate your feedback, which will enables us to revise our processes and will increase our efforts on staff training.
We are very sorry to hear that your stay was not as expected; the correct area has been informed about your concern of signs in the property.
Thank you for giving us the opportunity to improve our service and for staying at Inkaterra Machu Picchu Pueblo Hotel!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Atlanta, Georgia
Level 5 Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 July 2014

We spent one night a few weeks ago in mid June. It was booked as part of a tour package so I can't comment on value. Our only misstep was walking past the registration desk building without realizing it. After that the staff showed us where to check in, fully explained the two seatings for dinner and the amenities available. The room was large, clean and airy (website photos were accurate for our room). The shower was the best. It was very quiet, with no noise issues (we were on an upper floor). The grounds were gorgeous, but I could see people might have a problem late at night getting turned around. Dinner and breakfast were included in our trip, both were excellent, with two complimentary drinks before (or after) dinner. Instead of trying to fight the crowds and get up to Machu Picchu for another 1/2 day we took the included 1/4 day nature walk with a naturalist in the morning. It was the perfect relaxing counter to a second trip up the mountain. Hummingbirds, orchids, a cascade. Highly recommended. When we checked out, the arrangements for taking the luggage to the train station were made clear.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReyNardG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

Ideally located at the foot of Machu Picchu, in Aguas Calientes, this beautiful hotel features a series of "casitas", little bungalows scattered around a beautiful tropical forest park. Everyday, naturalists lead you free of charge through a nature walk to explore the 372 orchid species, including 7 previously unknown ones, not to mention the beautiful birds you can meet on your way. Every morning, they start singing at 5 in the morning - a lovely concert. They also have a protection program for spectacled bears. Dońt miss it, you will love it!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evelyne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, 8 July 2014
Dear guest,

Inkaterra is a Peruvian organization with 39 years of experience providing our guests with authentic nature experiences.

As our property is set in a private five-hectare (12.3-acre) of pristine cloudforest, we offer several excursions within hotel grounds that our guests can enjoy
We are happy to hear that you had a great time at our birdwatching, orchid and nature walk excursions, as well as visiting the Spectacled Bear Conservation project, an effort designed to recover bears that have been negatively affected by human impact, and reintroduce them into their natural habitat.

Thank you for recommending Inkaterra Machu Picchu Pueblo Hotel and hope greeting you soon in the rest of our properties!
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Costa Mesa, CA
Level 6 Contributor
224 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 3 July 2014

The rooms were ok - not great. No draperies or curtains to keep out the light. Service was not that good. Communication was awful. We were there independently - not with a large group. Apparently there were dinner seatings at 6pm and 8pm but nobody told us. A bit of an issue if you are traveling with a kid and missed the 6pm. They corrected the issue but still. Apparently your luggage will be transported from the hotel luggage storage room to the entrance for the train station. Sadly enough nobody told us so it was a little bit of a surprise when our luggage was missing in the storage room. Again communication issues. We were in the cafe area where they have their only TV to watch the mundial game - we were there 30 mins before the start of the game and still had to wait until 15 mins after the game started for someone to turn on the television (after some shouting on our part) only because the lunch wasn't served until later. Not such good service for paying guests. We were also alone because prices were through the roof compared to other perfectly good establishments down the road where we ended up for the second half of the game. Overpriced. Disappointed.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankTibackx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, 8 July 2014
Dear guest,

We appreciate the time you took to share your review with us.

We are grieved you left the hotel with a bad taste; we apologize for any inconvenience caused with your luggage, the hotel will be taking preventive measures to avoid this happening again, improving our communication with our guests.

We are sorry that the service provided did not meet your expectations; we usually have great comments for our staff but we will work on improving our training to guarantee a high quality service.

Accept our apologies for any inconvenience caused, but we would like to thank you for giving us the opportunity to keep improving our services.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seymour, tn
Level 5 Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 July 2014

We stayed at this property while traveling with a tour group. Our room had a lovely corner fireplace, which one could have lit. The entire property was beautiful, and the food at the restaurant was fine. The only negative was the pool needed to be cleaned. Wish we could have stayed longer and just enjoyed the property. Also, the lodge has a bird watching walk in the mornings, which would have been fun to do. Would love to stay again

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hyuall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, 8 July 2014
Dear guest,

Thank you for sharing your kind comments with us. We are glad that you keep great memories of your visit and would like to thank you for your kind comments for our ambiance, location, excursions, rooms and restaurant.

About the plunge pools, they are filled with spring water and as they are located outside in the main garden, wind usually spreads nearby tree leaves into them, but they are continuously removed by our staff.

It would be a pleasure to welcome you again at any of the Inkaterra properties, thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 July 2014 via mobile

It is expensive. But it's the best option in Aguas Calientes. Breakfast and dinner at high quality are included and you can relax in the pools before or after visiting Machu Picchu. The rooms are clean and charming and the area is surrounded by nature.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Lubett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 June 2014 via mobile

We were very warmly welcomed to this hotel after a 6 day hike along the Salkantay trail. The staff were excellent - friendly and informative. Porter service was provided to and from the train station. The hotel itself has a lot of character and is set in lush gardens with nature trails. The location is good - near the train station and the bus to Machu Picchu but on the outskirts of town which made it quiet. Breakfast was excellent as was lunch and dinner. There's a choice of two places to eat - the dining room or the cafe across the railway line. Communal areas are very pleasant and relaxing and there is good wifi throughout the property. Guests were treated to a welcome Pisco Sour on every day of their stay. The rooms are in villas in the grounds. Our room was spacious and the bed extremely comfortable. The bathroom was also of a good size. However there was a musty smell when the windows were closed and, being on the ground floor, the room lacked privacy as other guests walked past the large windows. There was a safe which was strangely located deep inside the wardrobe making access to it difficult and we found it to be too small for our needs. Two bottles of water were provided every day. Being surrounded by plants there was an abundance of flies. The hotel provided an electric mosquito repellent as well as bottles of citronella which was a nice touch. All in all we would highly recommend this hotel.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank daugymro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Property: Inkaterra Machu Picchu Pueblo Hotel
Address: Railroad Km 110, Aguas Calientes, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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