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“Expensive but worth every cent”

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Casa del Sol Machupicchu
Ranked #4 of 24 Hotels in Aguas Calientes
Adelaide, Australia
Level 6 Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
“Expensive but worth every cent”
Reviewed 25 January 2014

We had 2 rooms opposite each other for our family of 5. 1 room had the view of the rapids and the other had the view of the main street. We found that we didn't want to open our window as the sound of the water was very loud and we couldn't hear each other talk but with the window closed we couldn't really hear it.

There was tea/coffee and juices available in the foyer 24 hours.

Breakfast included a selection of juices, fruits, cereals, meats, some croissants and then egg however you wanted them coked. This was included in the price.

Dinner which was also included in the price, consisted of a set menu where there were a few choices and 4 courses. Its available from 6.30pm to 8.30pm. We did feel that the lighting was too dark during dinner and made us feel very tired. The menu was in Spanish and English which made it easier to choose. I wasn't feeling very well and they offered to make me a chicken noodle soup which I thought was great.

There was free Wi-Fi although we found that it only worked in the foyer and not in our rooms.

The BEST shower we have had in 3 weeks travelling through Peru.

Everything that Aguas Calienties has to offer is all within walking distance of the Hotel.

When we were departing in the morning for the train station, the staff helped us with our luggage and did not seem to expect or want for a tips which we were shocked about but gave them some anyway. They seemed surprised.

Staff seemed friendly and spoke reasonable English.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
2 Thank AdelaideFamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 3 February 2014
Dear Mrs. Adelaide,

Thank you for your lovely comments. We are very proud that you enjoyed your stay with us at Casa del Sol Machupicchu. Unfortunately, the wifi in town has a reduced capacity, which effects our system and lowers the range sometimes.

We hope to see you again soon,
Sincerely,

Luis Alberto
Casa del Sol Machupicchu
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627 reviews from our community

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Rating summary
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English first
New York City, New York
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 January 2014

We stayed at this hotel for one night in early December 2013 as a group of 3 friends, for around $360 a night. When we arrived on a morning train from Cusco, there was someone at the train station waiting for us with our names. They didn't even know what time our train was, just the arrival date. One of the staff was standing there waiting for us all morning (3+ hours!), and carried our luggage to the hotel, which was a nice (and completely unexpected) bonus!

Another reviewer mentioned that the triple rooms overlook the train track side of the hotel, and I thought they may have changed this after feedback. The booking site we used (as well as a couple of others) had the description of "3 full beds, riverview room". Beware when you see that description, as there really are no riverview triple rooms. When we told hotel staff, they promptly put us into 2 adjacent rooms directly over the river...being there during low season probably helped a little too. Beds were super comfy.

Don't be deterred by complaints of train noise. AC town is about 2 streets + a train station big, so...you'll probably hear the train from anywhere in town. It didn't really bother us as the river drowns out a lot of noise.

Half board includes an amazing 4 course dinner. In our group, there was a vegetarian, a gluten free vegetarian, and someone who eats everything (me), and they were able to accommodate all of us. All you pay for is the wine. The food was on par with a lot of Manhattan restaurants, and really exceeded our expectations.

The staff here is so lovely. They really do whatever they can to make your stay as pleasant as possible. They seemed surprised when we tipped, but were so grateful for it.

I wish there was more to do in AC town/Machu Picchu area so we could've stayed here longer!

Room Tip: Riverview rooms are AMAZING! Beware of websites that advertise 3 beds/riverview, because they don...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank gabb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 21 January 2014
Dear Mrs.

Thank you very much for your comment. We are excited because you like the hotel service and we hope that your trip was memorable and the energy of this mystical place - Machupicchu always this in your spirit.

It is a promise to continue to strive and work for a better service.

See you on your next trip to Machu Picchu, Peru.

Sincerely,

Casa del Sol Machupicchu
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Edmonton, Alberta, Canada
Level 4 Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 January 2014

I stayed at this hotel for a night before Machu picchu. My boyfriend and I are more of the hostel and guess house type but we decided to splurge for once and we didn't regret it. The hotel is pricey, 300$ a night, but it comes with a nice and yummy 4 course dinner and a breakfast. Our room was facing the river it was nice to fall asleep with the sound of water. Also there is a spa in the hotel. I got a massage, one of the best I have ever had. And the staff had no problem keeping our luggage while we went to Machu picchu and let us chill around on the couches while waiting for our train back to Cusco. So if you can afford it this hotel is the place to go before or after Machu Picchu.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank travelingpenguin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 21 January 2014
Dear Mrs.

Thank you very much for your comment. We are attentive and took very seriously the comments of customers. We also work for a service exalted.

We look forward to your next trip to Machu Picchu, Peru.

Sincerely,

Casa del Sol Machupicchu
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Edmonton, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2013 via mobile

We had booked a tour of the mountain and were put into a hostel called Denny's Place or something like that (Avoid it) we walked around town and spotted casa del sol and checked it out only one room left and at 300$ US it was a hard choice but we wanted a good night sleep for the day ahead and it had good reviews so the visa took another hit, the room was clean and big an Avg top class hotel no worries and the 300$ came with supper and breakfast which were both very good, we decided since visa didn't call and ask what was going on to book a massage in the hotel, Best Massage ever *Luc was the girl, and for someone so small wow she has some power, we went back the next day after the hike up the mountain, and the hotel didn't seam to mind to hold out bags and we even just sat around the Lobby off and on till our afternoon train came so over all it was a 5 star event, Even if you don't stay here come For sure and get a massage but I'd ask for her I think it was like 70$ us for an hour,

Stayed December 2013, travelled as a couple
Helpful?
Thank dano9ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 21 January 2014
Dear Mrs.

Thanks for commenting. We are pleased that our hotel has given you a good experience, we hope that your journey has been unforgettable and Machupicchu this in your hearts forever.

We strive and continue to work for better service.

See you on your next trip to Machu Picchu, Peru.

Sincerely,

Casa del Sol Machupicchu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 December 2013

Whether you stay before going up to Machu Picchu or when you return, as we did, this is handy to the train station and the buses up the mountain. After climbing so many stairs we enjoyed the in-room jucuzzi followed by the 4 course set dinner menu. The room was well set out with separate toilet and bathroom. The river was cascading over rocks after recent rains which was very soothing to fall asleep to. Breakfast was all you needed.

Room Tip: Rooms overlooking the river are better than overlooking the street.
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Sue65H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 18 December 2013
Dear Mrs.

You satisfaction is very important to us and we would really appreciate. Thank you very much for your comment. We hope we will see you back again anytime soon. It was a pleasure to serve you.

Sincerely,

Casa del Sol Machupicchu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 December 2013

One can guess that Aguas Calientes is too expensive because of its proximity with Machu Picchu. But it is twice more expensive than it should be regarding the service and the infrastructure. The employees at the reception are very kind but not so efficient and very bad at english. Although we where staying right in front of them at the time of Check out, they had forgotten that we were waiting for our room key...
There is a wall made of plants in the restaurant. At its bottom, there are a few decaying plants (to be compared to the photo on the website ... you will understand that the place could be better managed...)
There are better values like the Sumaq or the Mapi hotels.
The only surprisingly good experience was the fine dinner.

Room Tip: Ask for a river view because on the other site or the hotel there is railway and very noise trains...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 11 December 2013
Dear Sir, we are very sorry to hear that you did not enjoy your stay at our hotel. We take your comments very seriously, and strive to make each guest stay with us excellent and memorable. We will consider your comments very closely in order to better our high standard of attention.

Sincerely,

Casa del Sol Machupicchu
Boutique Hotel
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Solana Beach, California
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2013

We stayed here for one night before catching the early bus to Macchu Pichu. It is a nice hotel - clean, good food (though we didn't find dinner or breakfast to be anything special), and convenient to the bus and train. We had a triple room, on the river side, with a Jacuzzi.

The front desk staff was also kind enough to let one our party use a shower in the spa after our day at MP and they offered to deliver our bags to the train station for us prior to our train.

Room Tip: Request a room on the river side.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu, responded to this review, 25 November 2013
Dear Mrs.

Thank you very much for your comment.

We hope we will see you back again anytime soon. It was a pleasure to serve you.

We are working to serve you even better.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa del Sol Machupicchu

Property: Casa del Sol Machupicchu
Address: Av. Imperio de los Incas No 608 | Machupicchu Pueblo, Aguas Calientes 0800, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 24 Hotels in Aguas Calientes
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa del Sol Machupicchu 4*
Number of rooms: 28
Official Description (provided by the hotel):
At the entrance to the Sanctuary of Machu Picchu, alongside the sacred Vilcanota River, at the base of the mighty mountains, among trees and orchids that shelter the most beautiful birds. The sound of the river, the singing of the birds and the wind moving through the trees.This is Casa del Sol, where you will be received and attended to with all of the warmth and heart of Peru making you feel welcome. ... more   less 
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