The hotel (it is a hotel though it titles itself a 'hostal') is at the lower end of the town of Aguas Calientes, some ten minutes of walk from the train station. It has a spacious lobby and nice rooms.
The staff was incredibly helpful. When we arrived, we discovered that we had been swindled by a tour operator, and our morning visit to the citadel of Machu Picchu was in doubt. But the people in the reception proved very capable and organized a completely new tour for us (made very difficult and non-standard by the fact that we needed special assistance for a wheelchair-bound member of our party).
The hotel has no elevator, but the staff helped to carry the wheelchair upstairs.
- Also Known As:
- Hostal El Santuario Hotel Aguas Calientes
- Hostal El Santuario Aguas Calientes