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All reviewscevichethe busthe rivercooking classmachu picchuwelcome drinkbeautiful hotelstar hotelpisco soursthe hotel staffcourse dinnerbreakfast and dinnerincluded dinneri highly recommend this hotelsacred valleysanctuary lodgejunior suite
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Reviewed 28 February 2014

This hotel was delightful. They have a person meeting the trains to collect your luggage and transport it to the hotel. You can then continue on directly to M.P. without stopping to check in. Reception is welcoming, with a drink and some cake. The bus to Aguas Calientes will stop at the hotel if you ask. And the hotel will arrange for the bus to pick you up in the morning - just buy bus tickets for the following day. Rooms are extremely comfortable and spacious. Dinner (included in our rate) offered a nice range of choices, including vegetarian options. Breakfast buffet offered a wide range of choices. Excellent service overall.

Room Tip: We were just happy to get a room. Ours overlooked the river and street on a low floor but was very quiet.
  • Stayed: January 2014, travelled with family
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Thank WagsNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 6 March 2014

Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack.
We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River.
We are trained into exceeding each of our guests´ expectations.
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely

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Reviewed 28 February 2014

After a long trip from Cusco, we were just very happy to find a very nice hotel in Aguas Calientes! We had a very spacious room, with a river and mountain view. The dinner was included and we had a light dinner, and went to bed early as we had to leave early morning for Macchu Picchu. Excellent , generous breakfast, good coffee too. The staff are very imposing in a positive way, and the internet worked very well. It was a pleasant hotel in Aguas Calientes.

  • Stayed: February 2014, travelled with friends
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Thank Adelaida Gigi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 6 March 2014

Dear Adelaida

Thank you so much for your feedback. We really appreciate your review on our services and meals.
Happy to see that you did have a great experience while in our hotel.
Really hope to have the chance to host you again in time.

Best Regards

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Reviewed 26 February 2014

Nice size rooms, very clean and comfortable. Had a small plate of biscuits and cakes in our room on our arrival. Had room looking out to the river and mountains and it was beautiful to stand on the balcony and gaze at the view. The staff were very friendly and helpful. One member of our party was sick and we were able to have a late checkout the next day.We had half board and the food at breakfast and dinner was excellent. It was our son's birthday and the staff surprised him with a cake and they all sang happy birthday. Staff met us at the train and carried our luggage and then carried it back when we left.

  • Stayed: December 2013, travelled with family
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1  Thank beinys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 28 February 2014

Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,

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Reviewed 19 February 2014

very nice hotel in the sacred valley, close to machu pichu.staff friendly and helpful. our room included breakfast and half board. food very good, loved the alpacha, delious! breakfast buffet, just ask for omelette or fried eggs. Price a bit high, but cheaper than sanctuary lodge...

  • Stayed: February 2014, travelled as a couple
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1  Thank lovetocater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 24 February 2014

Thank you very much for your feedback. We really apprecite your review about our services and staff

We are happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best Regards

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Reviewed 13 February 2014

We were four couples touring together in late November 2013 and spent a night in this hotel. Contrary to a recent review ("A satisfactory hotel"), we had a great stay here right from the welcoming reception onwards. Staff collected our luggage from the train station and delivered it back on our return.

The food at both dinner and breakfast was superb - good choices at dinner (I had the alpaca). We had a leisurely breakfast waiting for the clouds to break. Special birthday dish for one of group which was shared around.

  • Stayed: November 2013, travelled with friends
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Thank BILL4206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 18 February 2014

Thank you very much for giving us your feedback about our Property. We are very grateful for your nice review towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,

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