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“Great service, well worth the price”

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SUMAQ Machu Picchu Hotel
Ranked #1 of 24 Hotels in Aguas Calientes
Certificate of Excellence
GreenLeadersBronze level
Marin County, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service, well worth the price”
5 of 5 bubbles Reviewed 22 September 2008

I stayed at the Sumaq Macchu Picchu in August, 2008. This hotel offered some of the best service I have ever found. I have trouble walking, and the managment arranged employees to help me climb the ruins, and even helped pick me up at the train station. The food was excellent, and the room was clean and in good condition. I highly recommend this hotel.

  • Liked — The service
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Marcos12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,716 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
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  • Korean first
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English first
Ontario
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 September 2008

I stayed one night at the Sumaq Machu Picchu and the experience was really great. The hotel is very nicely decorated....a luxury and attention to detail that you don't see very often in Peru. The rooms are nice -- cosy rather than palacial. The bathroom, in particular, is well appointed and quite luxurious (glass doors, not shower curtains which I have seen only one other time in Peru -- staying at nice hotels). And the small but very private balcony overlooking the river is nice.

But the main thing that really set this hotel apart was the service. The staff really bent over backwards to be helpful and never dropped the ball once. They were there to meet and greet at the railway station and got me straight away to Machu Picchu (walked me thru buying all the tickets, took my luggage to the hotel). I mean I was at MP 40 minutes after arriving at AC!

The next day I was having a few "travellers difficulties" and the staff, again, was super helpful. They took care of changing my train ticket and, again, let me spend more time on seeing MP and less time dealing with administrative details....very appreciative of that. I would single out, here, the front desk person David whose whole attitude was "we'll take care of it".

I also found the wait staff in the restaurant and bar to be very pleasant and attentive. They were perhaps a bit distracting because the restaurant was very quiet (one other table) and so they were talking with each other and just hanging around and laughing, etc. But they certainly took care of me.

Overall, I was very satistied with my experience at the Sumaq Machu Picchu. Highly recommended!

Stayed September 2008
Helpful?
2 Thank cantri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uruguay
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 13 September 2008

I stayed 1 night at this 4 star hotel. Though on the expensive side, you get what you paid for. Good rooms, good service, good food and good location. Would definitely return.

  • Liked — Room - Food
  • Disliked — Train passing nearby room window (doesn´t disturb)
  • Stayed August 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank userr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SUMAQ Machu Picchu Hotel

Property: SUMAQ Machu Picchu Hotel
Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Aguas Calientes
#1 Romantic Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Spa Hotel in Aguas Calientes
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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