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“Machu Picchu Adventure night 4”

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SUMAQ Machu Picchu Hotel
Ranked #1 of 24 Hotels in Aguas Calientes
Certificate of Excellence
GreenLeadersBronze level
Newburgh On
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Machu Picchu Adventure night 4”
5 of 5 bubbles Reviewed 10 July 2014

On day 3 we took the Vistadome to Machu Picchu Puebla (Aguas Calientes) and were pleased to see a representative from the Sumaq M P Hotel waiting to collect any baggage that we did not want to carry to the lost city on the bus. Even though minimal baggage is allowed on the train it was very convenient to be able to leave it in trust to the hotel and not loose time on our adventure, so off to the bus we went. After touring the ruins upon request of our guide Beri the bus dropped us near the hotel (for some essentials shopping, like a can of oxygen) rather than where we boarded. At the Sumaq M P we were directed to wait in the lounge area where we were served a fresh drink and snack while registration was brought to us rather than standing at the front desk, after a busy day at Machu Picchu this was quite welcome.

The Sumaq is right on the main road and the rooms although not as elegant as some we stayed in were very clean, of good size and comfort. Most of all from the room point of view, it was the view I enjoyed. Our 3rd floor balcony gave us a clear view up and down the street, the mountain across the road and the rushing Urubamba (Vilcanota) River. The street below is a little busy with buses and small town like but the sound of the rushing river drowns out any annoyances. Personally I like to see the people, the city, and the culture. In the flowering trees across the road I saw the largest hummingbird I have ever. The location of the Sumaq on the edge of the city to Machu Picchu by bus is very convenient.

Without a doubt the food and service at the Sumaq restaurant was excellent. I have included some pictures of the trout dinner with this review. I can honestly say it was the best dinner I had on our eight-day adventure, enhanced by three Pisco Sours which are delicious!

On day 4 the bus picked us up right at the door of the Sumaq M P hotel and off we headed with our guide Beto for day two at the ruins of the Lost City of the Incas. Upon our return to the city we got off the bus at our lunch restaurant and then toured through the market leaving our bags to be transferred to the train station by our guide. As night approached it was time to take the Hiram Bingham Dinner Train (an expensive but worthwhile treat I allowed myself) back to Cuzco.

Would I stay at the Sumaq Hotel again, yes!

Room Tip: Get a higher floor for the view of the valley facing the river.
See more room tips
  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Hank_and_Di
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 11 July 2014
Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack.
We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River.
We are trained into exceeding each of our guests´ expectations.
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Springfield, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014

Beautiful hotel!!! Wonderful friendly staff that treat you like your a rock star. The views were are stunning. The river and white water just blast by hotel and the sound was so relaxing. Don't even think about booking anywhere else.

  • Stayed June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank josh d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 11 July 2014
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

We stayed here for one night. Service was top-notch from the moment we departed the train station until our departure. We didn't quite have our plan for Machu Picchu set when we arrived, and Winy (I think was her name) was very helpful and also arranged our bus tickets for up to MP. It's a little far from the train/bus station (well, farther than other hotels but everything is close) but the bus to Machu Picchu picked us up in front of the hotel (arranged by the hotel).
We also had to arrange some of our travel plans subsequent to our visit to Aguas Calientes fairly last minute and the staff was helpful and accommodating. The included dinner and breakfast were both excellent. The bed was comfortable (and we're both kinda picky). It's no secret that hotels in Aguas Calientes are a bit overpriced, and this is no exception. But if you are willing to pay a little more for a nice hotel with great service, this is an excellent option. My only other complaint is that there was loud hammering/construction in the hotel around 7am. I know people get up early to visit Machu Picchu, but we weren't planning to wake up until 8am. Furthermore, even if I had already been awake, the last thing I want to hear first thing in the morning is loud construction. Especially at the price I paid.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank lmschmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 11 July 2014
Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack.
We are really glad for your experience with us. We do appreciate your words, We are very sure that you enjoyed your peaceful view to the Vilcanota River.
We are trained into exceeding each of our guests´ expectations. As you have mentioned we are remodeling our lobby in order to show more special details for all of you
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, West Virginia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

very nice, clean, comfortable hotel with helpful staff great food situated along a beautiful raging river. highly reccomended!!!!! Luxury in the quant little town of Macchu Picchu. The bus to Macchu Picchu picks you up directly in front of the hotel

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank BigPoppi43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 11 July 2014
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 10 July 2014

This is a lovely hotel, but our tour group of 30 was served bad food and 7+ got food poisoning; others left with a respiratory virus that lasted over a week. I would recommend staying here, but would eat elsewhere, until management gets a chance to improve the food quality and worker hygiene of the kitchen. When several of our tour participants requested a later check-out time from 10:00 am to noon after throwing up and having diarrhea all night, the hotel only granted a one-hour delay to 11:00 am. What resulted was 10 persons in the lobby hanging out sick on the couches and floor, unable to stand up and move around, buying time until the train left for Cusco.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bethbirder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 15 July 2014
First of all I would like to thank the time you have taken to leave your comments on Tripadvisor, it is very important for us to know the opinion of our guests, this allows us to identify our strengths and work on our weaknesses to achieve continuous improvement in our services. but let me explain you about our meals at the restaurant is considered one of the best of the town

I appreciate your feedback, I hope in time you can stay again with us so that we can reverse the negative perception we left on you.

all the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
65 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Pros:
• Clean, spacious room with comfortable bed
• Located on the quiet edge of town right next to the river
• Bus to/from Machu Picchu stops right in front of the hotel
• Excellent food at the restaurant

Cons:
• Wi-Fi is slow and unreliable, but it’s free
• 10am check-out time means you’ll like have to kill some time before your train back to Cusco

Stayed June 2014, travelled solo
Helpful?
Thank BlueJourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 9 July 2014
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The SUMAQ is just what we needed to end an arduous 4 day Inca Trail Hike in Aguas Calientes. After touring Machu Picchu on the last day of our hike, we boarded the bus and was promptly dropped off at the first hotel to the right at the end of the hill in Aguas Calientes.

The SUMAQ is a beautiful hotel from the outside to in and we were spoiled from the moment we stepped in. Upon arrival, we were greeted by fruity welcome drinks ( a nice refresher after climbing endless stairs) while the receptionist goes over the "schedule" of the day with you. We first got treated to a pisco sour/ ceviche making class (included in rez), then a couples massage to soothe our aching body (additional to rez), then afternoon tea (included in rez)... ending the evening with a 3- course Peruvian-Cuisine dinner (included in rez but not drinks).

Our room faced the majestic Urabamba river with a wood burning fireplace and a large bathroom including a jacuzzi tub and a rain shower. After camping in the woods for 4 days.... you can only imagine how excited we were to have running hot water! We took advantage of the laundry service which was super fast and when we asked for more towels and such- it was met with "my wish is your command," attitude.

My boyfriend and I opted for a couples Neo-Swedish Massage at their spa which was great. The only complaint was when we got out of our massages the lights in the hallway was turned all the way up (instead of it being dimmed) which was a little "jarring" when you are so relaxed. The cooking/ pisco class was great and informative, tea service was relaxing and civilized and dinner was great. The next day upon our departure, the hotel took our luggage and met us at Peru Rail (a good 7 minute uphill walk while battling a crowd) which was a nice touch!

I would totally recommend this hotel to anyone visiting Machu Picchu (by hiking or by train)... who would like to stay at a more luxurious hotel in Aguas Calientes. They did a great job and left us totally relaxed and happy.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Suukey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, 9 July 2014
Thank you for your comments on our services. We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River.
We are trained into exceeding each of our guests´ expectations.
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUMAQ Machu Picchu Hotel

Property: SUMAQ Machu Picchu Hotel
Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Aguas Calientes
#1 Romantic Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Family Hotel in Aguas Calientes
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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