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“Wonderful Sumaq”

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SUMAQ Machu Picchu Hotel
Ranked #1 of 29 Hotels in Aguas Calientes
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 January 2009

At time of our visit Hotel Sumaq was the newest hotel in Augas Calientes. So we got to enjoy wonderful Inca ambiance in the hotel’s crisp new-like condition.

The hotel’s location is roughly 500 yards/meters out of town at the far [downriver] end closest to where the buses start to climb up to Machu Picchu. On the plus, this makes the hotel quieter than those downtown. On the negative one has a longer walk if they want the shopping and/or tavern action of town. We found the Augas Calientes typical of towns adjacent to famous tourist spots – dirty, home to hawkers and beggars, loud, swarming with undisciplined tourists, and disappointingly leased to low quality eateries and trinket shops selling touristware destined for other countries’ landfills – so we were very pleased to be away from such ‘action’.

Our hotel room overlooked the Aguas Calientes River. The room was right by the road so during the day there was some traffic noise from the tour busses. But the stop at dark and then there is nothing by quiet. [Who is in their room during day anyway? On the way back from Machu Picchu the busses will stop and let you off. In the mornings, you can also flag them down and they will pick you up. It was quite convenient to be on the bus route.

Our room featured bright decorations in Peruvian style including common tile floor. The room was spacious. The beds were comfortable. The bathroom was clean with all new fixtures.

The staff at Hotel Sumaq were very pleasant and top notch. While we were there, the entire town lost power. The hotel staff had to really hustle with candles and emergency lights. They performed remarkably. We left our bags with the hotel bellman the last day and gave instructions to deliver the bags to the train station for the afternoon train. The hotel staff executed flawlessly. At the same time, we could tell that the many of the staff were new in their positions. For instance the wine steward had the requisite towel over his arm but handled the uncorking in an awkward way. It was cute.

We ate at the restaurant at Hotel Sumaq where the food was good, but not gourmet. No doubt it was a log safer than eating at some joint in town, especially with the loss of power and possible issues with refrigeration.

The hotel had Internet in the bar in a floor above the lobby. We had it working with our laptops without any difficulty.

Our tour company managed to get wonderful price at the Sumaq. So we felt we had exceptional value as well as one of the finest places in town to stay.

  • Stayed: June 2008, travelled as a couple
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3  Thank djonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 January 2009

My wife and I stayed at the SUMAQ MP Hotel on December 30 and 31 of 2008. Our entire experience at the hotel was excellent. During our stay my wife got very sick and was in need of immediate attention from a doctor. The staff at the front desk were incredibly helpful in our time of need. They were able to send a very qualified, professional doctor right to our hotel room. In addition, they allowed us to extend our check-out while my wife was in need of rest. I used to travel for a living, staying in hotels on a weekly basis, so I feel that I am a good judge of hotel staff. They really went above and beyond, exceeding my expectations in every way.

  • Stayed: December 2008, travelled as a couple
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1  Thank shocklizzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2009

The Sumaq Machu Picchu is new. The staff was very helpful. They had someone buy our entry tickets to Machu Picchu and our bus tickets. They had the bus early in the morning stop at the front door of the hotel so we did not have to wait in the bus line. It is a bit expensive, but really lovely and dinner and breakfast are included.

  • Stayed: December 2008, travelled with family
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Thank JLM55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2008

Sumaq is a beautiful and modern hotel. Initially, we couldn't decide between Machu Picchu Sanctuary Lodge or Sumaq, and we were very glad we chose Sumaq (we actually toured MP Sancturary Lodge to confirm our decision). Initially, after check in we ran into a couple of customer service issues, but once we made management ( Anibal Clavijo Begazo) aware of the issues, all concerns were addressed. Not only that, Sumaq management went above and beyond to ensure that we had a pleasant rest of our stay.

  • Stayed: September 2008
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Thank mmbreir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2008

Our family of 5 stayed one night at the Sumaq. After a long day hiking the Inca Trail(awesome), it was great to have such a nice retreat in the somewhat chaotic town of Aquas Caliente. We entered the property at 6:00 in the evening and left at 6:00am the next day. The rooms, service and food were all excellent. The only issue is cost. After traveling in Peru where we consistently found great properties for $100/night, paying $350-400/night was hard to feel like we got the value ($5 small can of Pringles in the minibar and $5 beers made it feel like we were in Hawaii...). We only chose this due to what we perceived as a lack of other alternatives in Aguas Caliente. My guess if one of the $100 properties gets their act together (not currently the state according to the consistently negative reviews of the Aguas hotels), then that would be the choice.
We probably wouldn't stay there again but if you have the cash, you might feel like it is a place in heaven after visiting the heavenly MP.

  • Stayed: November 2008, travelled with family
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Thank davezCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2008

After "roughing it" in very basic accommodation for most of our trip, this was our oasis.

Based on recommendations on Trip Advisor we asked for a room facing the river. I would do the same again. I found it relaxing to hear the water rumbling outside.

Room
The bathroom was spotlessly clean with an abundance of HOT WATER! Robes and slippers and turn down service are included. Our room had a jacuzzi tub which was excellent after a day exploring MP. Comfy beds with fluffy pillows, TV, and bar fridge which doesn't have sensors so you can put your own supplies in there too.

Food
The food in the restaurant is beautifully presented. Only downside is that if you are on full board you get the same menu for lunch and dinner. On our second night they gave us an alternate menu to choose from which we were grateful for, but many of the sauces and presentation styles were similar. Most people, it seems, stay for 1 night.

Breakfast was the best we had in Peru. Hot food, eggs, fruit, cereal, pastries, ham, cheese etc etc. Fabulous.

Spa
We both had a 90 minute Aqlla massage which we found very relaxing. The spa was clean and comparable to others I have visited in North America and Europe.

Rating
I'm giving this a 4* not a 5 because I think it is overpriced. However, the reason is you're in the Aguas Calientes tourist trap. All the hotels of this quality are overpriced, but you simply have to pay up or stay somewhere much worse (see my review of Gringo BIlls!!)

Tip: Rather than booking with the hotel direct, try bidding at Luxury Link. They have a 2 night package which is a good deal less than the regular price and includes cocktails and a massage.

  • Stayed: October 2008, travelled as a couple
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1  Thank blueskydreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2008

This hotel is overrated. While it calls itself a 4 or 5 star hotel; I'd give it 3 stars, tops. After spending $815 for one night at the Sanctuary Lodge at the gate to Macchu Picchu, this hotel (while costing us "only" $450+) paled by comparison. The room was fine and the bed comfy; but the food in the restaurant was nothing special; though the service was very good. What threw me a bit, was being charged $6 or $7 for a bottle of water with dinner, even though meals were included. ALL drinks were extra, not just premium liquor. The staff was nice and the location okay; but not worth the money; even after spenidng so much more at the Sanctuary Lodge.

  • Stayed: September 2008, travelled as a couple
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5  Thank Marty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes, Machu Picchu 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Machu Picchu > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Spa Hotel in Aguas Calientes
Price Range: £247 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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