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“Outstanding”

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SUMAQ Machu Picchu Hotel
Ranked #1 of 24 Hotels in Aguas Calientes
Certificate of Excellence
GreenLeadersBronze level
peterborough
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Outstanding”
Reviewed 26 October 2009

We were impressive by the outstanding service that we received from the minute we checked in to even after we checked out! At check-in we were served juice and a small snack. Our room had an amazing view of the river and the gorge. We were offered complimentary "Pisco Sours" at bar before dinner and this also came with a little appetizer. Dinner and Breakfast were included in the price of the room. The restaurant wait staff offered exceptional service. Our appetizer, main and dessert were all delicious!
We had a great stay.

  • Stayed October 2009, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smk09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Newcastle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2009

This is a very comfortable hotel after exploring Machu Picchu. Restaurant food, staff and service are exceptional - best I've had in South America. Only negative is if you like to sleep with window open ask for room not on ground floor as it is easy access from outside. No air con so i like window open.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewcastleBiker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2009

Newly opened 5 star hotel, right at the end of town. Rooms facing river, fabulous. Best hot stone massage I've ever had. Don't past up the lamb in Peruvian spices. Friendly staff. They handled tickets for bus to MP and would go to the station & have bus stop at hotel for you.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Limestone57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Mesa, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2009

I would recommend this hotel but was disappointed that after paying over 450.00 was charged an extra 170.00 for my friend to stay with me. It would have been the same price had the other name been on the reservation which is not a good policy to me.
Other than that the service and the food was exceptional.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGiordano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angisitia28, General Manager,management at SUMAQ Machu Picchu Hotel, responded to this review, 9 October 2009
Thanks for taking time to give us your feedback. About the extra money , unfortunatly its a policy of many hotels that if a third people is going to stay in a double room they have to pay an extra money for the extra bed and services ( And in our case includes the half board ).
We are happy that you enjoy the food at our hotel and once againg we appreciate your comments that help us improve everyday and we will keep working toward our guests satisfaction.
Best regards
Angie Clavijo , General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockland County, NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2009

We had been traveling through Equador and Peru for almost 2 weeks sightseeing by the time we got to the Sumaq Hotel. The day we arrived, we had spent a better part of it in Machu Piccu so we were definitely ready for a rest. Our stay began with a very warm welcome and, while they were completely attentive, the staff allowed us time to unwind and relax in their beautiful lobby (providing free drinks and snacks too!). The rooms were wonderful and the restaurant in the hotel was one of the best we went to on our vacation. Anything we needed assistance with, the staff was ready and willing. I would highly recommend checking this hotel out!

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank thomson321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 25 September 2009

We recently stayed at the Sumaq Machu Picchu hotel as part of our three week honeymoon trip to South America. The hotel was booked as an overnight stop for our trip to Machu Picchu and quite honestly we thought it was just going to be a place where we could get our head down for the night. We were in for a surprise!

We were met by hotel staff as we disembarked from the Hiram Bingham train (a fantastic way to arrive by the way!) and our luggage was sent ahead of us to the hotel as we went straight into our Machu Picchu tour. After the tour had concluded we were dropped at our hotel so we could check in. We were greeted by extremely friendly front desk staff who had obviously been briefed that it was our honeymoon when we gave them our names. Bless them - they seemed almost more excited than we were! We were asked to sit in the lobby whilst the check-in formalities were completed. We were given complimentary drinks of chilled passion fruit juice and homemade andean potato chips with a dip. We were given a thorough explanation of the hotel services and were presented with a map of the town and shown how to get to the town centre on foot. Easily the best check-in process of any hotel we stayed at during our trip.

We were shown to our room which was on the 3rd floor with a view overlooking the Urubamba river. The room was very large and spotlessly clean. The hotel had also provided a honeymoon welcome gift which was much appreciated. As dinner was included in our rate, we ate in the hotel restaurant and had a very good meal. The waiting staff could not have been more helpful. As an aside, we ordered gin and tonics as an aperitif and were somewhat surprised when our heads nearly blew off after a large mouthful of neat gin. We think the young guy serving us was being trained and he was mortified by his mistake. The manager could not have been more apologetic as we were presented with a large jug of tonic water. The way they handled this small incident was indicative to us of the premium they place on good customer service.

The following morning we enjoyed the excellent buffet breakfast and asked the front desk to sort out return tickets to Machu Picchu. They front desk arranged for one of the buses to collect us from outside the hotel. All done with the minimum of fuss. Returning from our second trip to Machu Picchu we asked if we could take a shower and were shown to the spa where we were given sole use of it whilst we freshened up and changed. We were given first class treatment even though we had already checked out.

We can't praise the staff at this hotel highly enough. For a hotel that we didn't really expect much from (given it was a mandatory overnight stop for our Machu Picchu visit) we ended up having probably the best hotel experience of any of the hotels we stayed in across Peru and Brazil. Well done to the staff and I couldn't recommend highly enough.

By the way - we were pleased we hadn't stayed at the hotel at the top of the mountain overlooking Machu Picchu (the Sanctuary Lodge). We had lunch at the hotel as part of our Hiram Bingham trip and it was very good. However, once the sun goes down you are kind of limited as to what you can do (confirmed to us by guests we spoke to who had stayed there). We were much happier having been at the foot of the mountain near the small town and enjoyed a good night out strolling around the area, browsing the craft stalls and stopping for a few drinks along the way.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mikey_sara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 September 2009

The Sumaq was quite new when we stayed in Jan 08 but there were no teething problems. Everything was spotless, the room was spacious, including the bathroom (unlike a lot of hotels where the bathrooms are as big as a closet). We had a great view of the river looking back up to the town. We only had breakfast at the hotel but if the quality of the breakfast was any indication we should have dinner there as well. Also, my wife was taken with the pisco sour served in the bar with the intention of sampling this drink through Sth America. The Sumaq was only a short walk to the centre of town, which mainly had shop stalls and food places.
We were upset we had to leave the Sumaq because that was our last bit of luxury for some time.
If you want a little a little bit of luxury, this is the place.
The Sumaq was a great gateway to Macchu Picchu ... but that's another story.

  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeeJayAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SUMAQ Machu Picchu Hotel

Property: SUMAQ Machu Picchu Hotel
Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Aguas Calientes
#1 Romantic Hotel in Aguas Calientes
#1 Family Hotel in Aguas Calientes
#1 Spa Hotel in Aguas Calientes
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

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