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“It's not really a four stars hotel”

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Hotel Slovenska Plaza
Ranked #9 of 25 Hotels in Budva
Reviewed 26 August 2013

the service is really poor and the staff is not polite. The facilites inside the resort are not representative for the four stars level.the staff is not speaking foreign languages.We are for the first time in this hotel but we will never come back.

  • Stayed: August 2013
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2  Thank virginianico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 July 2013

My wife and i travelled here on 1st of july 2013 for a one week stay. It was our first (definitely not last) visit! It is an extremely well run complex and our room was spotless - the chambermaid Gojka was absolutely fantastic! On our first day we went to the children's pool (even though no children came with us) and ended up spending the majority of our time there as staff was so helpful, thoughtful and friendly - that includes life guards, waitress and barmaid by the pool, restaurant staff and receptionists. The croatian animator was very good, although the complex as a whole should invest in more entertainment.
We stayed in the 4* complex on an all inclusive basis. The restaurant food was absolutely delicious and drinks were never watered down - and this is one of the best compared to many other 4/5* hotel restaurants.
Overall, we had a fantastic stay with special thanks to all the staff - well done Mr Tomasevic!

Cika Sloba i Teta Ruza :)

Room Tip: Choose first floor - feel more secure
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  • Stayed: July 2013, travelled as a couple
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3  Thank dolphin0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

The first expression was good. Friendly stuff (manager Biserka is the best and very helpful). Apartment was clean and good repaired, new furniture. Territory is also beautiful!!! Clean see. Nice restaurant La Bocca there. There is nice pool for hotel guests only with see water. Playground and mini club exist.
But! Breakfast was not good. Tables after first people were not clean. Poor choice of food. "Coffee" was awful. No normal tee. To feed kids was problematic.
In the night time it's impossible to sleep well cause of people. There are many teenagers there. Also some adults behave as animals (loud talks, laugh and no care about others).
Other problem for the night time was drops from conditioner upper floor... I had to here drops all the night and finally there were lake on my balcony. I think this situation was available not for all.
WiFi. We could use it only next to the reception or in some public places. In apartment we had no possibility to use it. I informed stuff about this problem but nothing changed.

  • Stayed: June 2013
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2  Thank Avg_elen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

Just returned after 10 days at this Hotel. We were moved here as our 1st choice had an overbooking problem just before we were due to travel. Our Tour Operator uses the 3* part of the hotel but we were upgraded to the 4* section and given All-Inclusive as compensation for not getting our original hotel.
On arrival, after a long day travelling we went to the reception desk only to find it was the wrong one. They have a seperate reception desk for each of the 2 sections, although at the end of the day the 3* & 4* accommodation is mixed in the various blocks.
There is a seperate restaurant for the 2 classes and there is supposed to be a seperate bar for each, but only one was open. This caused another visit to the reception to clear up as they don't really give sufficient information when you book in.
The rooms were fine. Clean, comfortable, although the maids have a strange idea about bed making. They put the blankets under the sheets. There was a flatscreen TV with loads of channels, only Sky News was in English though but that made a change from BBC World News, and anyway we were on holiday so TV was low on our wish list. Also there was a radio/alarm clock, en-suite shower/toilet and a safe. The safe required anothe visit to reception as it was locked and needed to opened so that we could set out PIN for it, but that was handled with great efficiency.
The food was the usually Buffet style self service and the only gripe was it was often cold. The trick was to wait until a new pan was deleivered and get in quick while it was hot. 2 soups were on offer each day, a clear one and a non-clear one. No indication of what sort of soup was available, and only a few if the dishes had labels so you had to be careful with some oddities, but mostly it was obvious. Desserts were limited to small portions of cake, or fruit, or if lucky ice-cream.
We were the only English in the Hotel at the time and it was interesting to watch the other nationalities. The 1st few days these were mainly Russians, who were fairly laid back about most things, but then a large contingent of Germans arrived and they behave very different, especially when in the restaurant. If you were pushed or shoved out of the way - it was by a German. If you saw someone grabbing a large bowl of Cherries or Strawberries before they had got their main course - it was a German. Of course, as the only Brits there, we couldn't comment on how our fellow countrymen would have behaved.
We were a family group, my wife, our daughter, son-in-law and our 14 month old granddaughter. There were only 3 kiddies chairs between the 2 restaurants and 2 of those had broken straps. At the start his was not a problem due to the lack of little kids, by the ned of the 1st week there were probably in excess of a dozen toddlers so it was pot luck if you got a kiddie seat.
We found most of the staff to be polite and friendly and most could speak enough English to get by.We had one incident in the restaurant where one waitress serving drinks (help yourself at breakfast and lunch but served to you at dinner) walked past, and when we asked her for drinks she refused saying we had the wrong colour armbands (this is for all-inclusive guests - Gold for 4*, Red for 3* and White for guests from the hotel next door). The restaurant was full due to the arrival of the German guests and expanded from the main room + pool area, to another room and part of the 3* area. It require my standing in the main room asking in a loud voice what we had to do to get drinks before the Restaurant manager became available. Too late for that meal really but we got very good service thereafter.
The hotel has 2 pools with sun terraces around them. On is designed for families and had a couple of slides and was shallower, and of course closed. they were still sorting out the paving/tiling around the pool and it only opened 3 days before we left. This meant the other pool was crowded. It was also this pool that had the only open All-Inclusive bar. The 1st week we spent surrounded by a couple of school parties of Russian teenagers staying at both our hotrl and the one nextdoor. Adult supervison was lacking, but to be fair they were mostly well behaved.
Entertainment is limited here - some activities for children, and for adults there were arobics in the pool and sulsa lessons.
The resort itself was still undergoing a lot of work to get bars etc ready for the season - they are about 2-3 weeks behind due to a very wet spring. When finished the promenade will be noisy (3-4 bars holding House/Garage/Indie Parties all next to each other). The beach is stoney, crowded with "supervised" areas (ie you have to pay to get a sunbed and umbrella) and limited "free" space. To be honest, the beach isn't worthy of being called a beach. The only saving grace is that the water is clear and blue.
Someone else said that it is not ready for Westerners. this is true, most signs for boat trips, tours etc are in Russian, because baslically other that Germany, westerners haven't started to flock back in any numbers. However, speaking to the locals, they are desperate to have more British visitors, so if we start booking they will change things to suit us more.
Overall, a reasonaly good holiday, not the best, but not the worst.

And if you want a trip out - go to see Kotor. Lovely old town, spectacular setting.

Room Tip: Try to get a room away from the main drag. It can get a bit of noise late at night.
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  • Stayed: June 2013, travelled with family
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4  Thank khclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013 via mobile

The staff is not nice and helpful at all and normally don't speak English. We have had issues with hot water..
And there are extra hidden fees for parking (4 euro per day) and tourist taxes (1.50 euro per day)!! Very disappointing

  • Stayed: May 2013
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2  Thank Sueppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

The hotel is located at the city center - very near to old city of Budva. The sea is 100m from the hotel.

In fact the hotel is not located in one building - it is a complex of villas and a park. This park is available to the public. That fact is a security issue because all rooms are accessible to the public - so be very careful when leaving the room.

The park itself is maintained from the hotel staff. The process starts usually at 7am, so sometimes it is not easy to sleep in the morning. My room was right under one tree, so from 4am to 7am one bird sang all the time - the windows do not provide the sound protection, so I did not slept well.

The other issue is that in the hotel is a problem with the hot water - there is warm water not hot. Even sometimes from the hot tap is running only cold water!!!. Our guide said that in the summer there is also electricity interruptions caused by overloading the system.

Because of the rooms (villas) location on the first morning it will be very difficult to restaurant... If you have to leave the hotel very early in the morning keep in mind that the breakfast starts at 7am - nobody cares that you have to leave...

Room Tip: All rooms are inside villas, so there is need to pre-choose the room.
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  • Stayed: May 2013, travelled with friends
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5  Thank Georgi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

First the Positives: The place has beautiful sprawling facilities in sets of villas. It has various mini-restaurants/cafes and minor shopping sprinkled nearby. It is well located in Budva, within a few steps from the beach and a nice beach-side walk to the old town. The villas were well supplied and of good size. We had a two bedroom villa which had two single beds in each room and a small central kitchen/sitting area. Nice pool, although water was cold (not their fault, just timing of year). Price was reasonable.

The negatives: Terrible buffet. It would be better if they just did not offer it. We have eaten at many other buffets in the Balkans, so we know how the local cuisine is made, and this one was just terrible. It was greasy and the place was so crowded it had about a 20 min wait for the coffee (no kidding). Hotel staff was friendly but poorly trained. When I decided to check out at 7 am, the clerk said only the manager could do it and he could not tell me when in the morning the manager would come. After some pushing, he frantically called the manager who walked him on how to use a credit card machine. The water in the showers was freezing cold both days we were there.

My recommendations is that this place is mostly geared to locals, and not really to westerners. If you decide to go, be ready to deal with some of these issues. It is not used to dealing with English-speaking people. Paying attention to some details would make this place a very good choice, but it is not yet ready.

  • Stayed: May 2013, travelled with family
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2  Thank rfmonest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Slovenska Plaza

Address: Trg Slobode 1, Budva, Budva Municipality 85310, Montenegro
Region: Montenegro > Budva Municipality > Budva
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#6 Luxury Hotel in Budva
Price Range: £59 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Slovenska Plaza 4.5*
Number of rooms: 171
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Also Known As:
Slovenska Plaza Hotel
Slovenska Plaza Budva

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