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“Horrible stay!”

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Hunguest Hotel Sun Resort
Ranked #6 of 18 Hotels in Herceg-Novi
Reviewed 18 October 2013

Stayed here 2 nights at beginning of group trip. The entire experience at this hotel was very poor. Upon entering the room, the first thing that greeted us was very dirty stained carpet along with pretty worn chairs. As it was quite warm in the room, we attempted to turn on the AC and discovered only heat coming out. We then proceeded to open all the windows - much to my surprise, I was quickly eaten alive by mosquitoes.

Then upon really looking in the bathroom, I discovered we only had a bathtub - no shower. Fortunately, we're mobile folks - as the bathtub had quite high sides and a strange shape. I went to the front desk to inquire about a room with a shower and was basically told that all the rooms were like ours - with just bathtub - along with a bit of an attitude from the front desk personnel. I later found out this was NOT true. I was NOT happy having to "swim" in my own dirt to bathe. - or with the black mold around the sink and bathtub.

The dinners were OK at the hotel, breakfast not really. Worst part of breakfast was ONE automated coffee machine to supply coffee to everyone at breakfast. The coffee line was like something you'd imagine in the old Communist regime!

The entire stay at this hotel was rather "third world" or what you'd of expected under the Communist regime.

Only plus side was the location directly on the Bay of Kotor - very beautiful setting and very nice sea promenade where you could walk great distances in either direction. The hotel pool also looked pretty decent.

  • Stayed: September 2013, travelled as a couple
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2  Thank mikesluckywife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 47 of 161 reviews

Reviewed 23 September 2013

The hotel has a very good location, near the sea and the promenade. No problem with the parking place, it is near the hotel on 3 levels. Very good breakfast. They offer the possibility to choose your room at your arrival. The staff is very helpful.

  • Stayed: September 2013, travelled with friends
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1  Thank Radu974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

We used this hotel as a base to explore the Bay of Kotor. One caution, we used booking.com to make our reservations – about 2 months in advance. I had made several reservations knowing that per booking.com I could change them with no penalty. However, I tried to change this one and found that the fine print had¬ read that even at 6 weeks away we would be charged for the full stay. So we built our trip around those dates and everything worked out. I have read some of the negative comments about the hotel but I have to say our room was nice, for us the hotel staff was helpful, pool was nice and the beach is only steps away. We did have a problem with them being out of towels one day, but that was minor. The all-inclusive breakfast and dinner was very good for the price - 10€ for dinner I think. The dining area overlooks the water, parking is adequate and free.

  • Stayed: September 2013, travelled as a couple
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Thank DavidD841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

Having read the previous review, mentioning the problem with the balcony window parting company with the frame, I was a little nervous about staying here. We decided to go for it and turned up without a booking. We got in for a couple of nights without any drama. Indeed there was a problem with the window! It is the type where you rotate a handle 90 degrees to tilt the window and another 90 degrees to slide it. I have seen these at other hotels and they are always a problem. I was able to close it with a bit of force. We did not want to use the balcony, so it stayed shut. We also had some problems with the electronic room keys. The computer that was meant to write them, was not working well and then the battery died in the lock. They quickly sorted out these issues when I went to reception.

The hotel in general could do with a little upgrading outside, especially the pool area. That is the end of the niggles. Aside from the problem with the window, the room was excellent. There was plenty of space and they provided a good cot for our daughter. The air conditioning was very effective, the bathroom modern and clean, comfortable bed, clean and soft linen. We all slept well, especially our 7 month daughter who slept through the night for the first time.

Breakfast was excellent with a good selection and lunch by the pool was nice. We did not take dinner there, so cannot comment on that.

The pool is a good size, but not heated, like all others in Montenegro. There is a smaller shallow pool for young children too. The beach is really a concrete platform where you can enter the sea and sunbathe. So it is too deep for young children. You can walk a hundred metres to a public beach.

Internet is a wired connection in the rooms, reception will loan a short cable. Bring a long one if you want to laze in bed with your laptop.

Overall, this was a very good stay and at a good rate.

  • Stayed: September 2013, travelled with family
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1  Thank davestly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

My wife and I spent 2 nights. The upside is the view, and the pool. Then I opened the glass door to the balcony, and found I couldn't close it properly. I tugged on it and the entire door and frame came out from the wall by several cm. I was able to partly replace it but anyone could have broken into our room thereafter. The buffet dinner was generally good, but it was quite a feeding frenzy.

Room Tip: Apart from the above major structural problem, the poolside suites were nice.
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  • Stayed: May 2013, travelled as a couple
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Thank travelrangerSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

We are spending now a full week in Sun Resort, first time after being here 3 times for long weekends.
The location of the hotel is really great, large space direct access to the sea with hotel beach reserved. There is a great swimming pool inside, with a direct view to the sea and you can enjoy great sunsets from there if you wish so.
The place is in beteween of Herceg Novi, noisy party areas, still one night club is "entertaining" you by night nearly every day. The brekfast is good, the restaurant is offering good quality food if you do not like to walk. In the evening we prefer the south direction for walks and great seafood dinners. The hotel has tennis playgroung as well, with a long time not fully fit net - it is possible to play, but do not plan "pro" games. The hotel has a very spa area as well with massage. The hotel is offerning very good additonal programs, like boat and bus tours, fishing and rafting. Good quality and very good service we've experienced with all tours we did. It is very much recommended for families, kids are welcome and they will feel very well.
Somif you want to stay in one or take some excursions, walks the hotel is really best fit - plus the panorama is really great.

Room Tip: Do not take first raw to sea, might be noisy due the party music. The second raw is much more quiet.
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  • Stayed: August 2012, travelled with family
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4  Thank Ferenc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Hotel has rooms and Villas which can be had at the same price for the asking, Villas has livingroom area and seperate bedroom. AC was low at best in livingroom. Fan blew warm air in bedroom. Went to front desk who said tech wold come check. Over 2 days no one showed up even after 5 personal request at the front desk. We went to a store and bought a fan. Front desk as AC but not the rooms.

95 degrees plus days. Poor customer service.

Pool is nice with fresh water not sea water.

Good buffett and fresh grill on patio. Get there before 7 pm for best selection.

You are charged for drinks at this all inclusive plan so get fresh cold water for dinner.

Bring a long reaching internet cable the have a 3 ft cable at desk with deposit.

No wi-fi internet at hotel. Why not in these days of internet everywhere.

Rooms are not as nice as shown.

Dirty carpets.

Water in sea was clear but stay away from up beaches area where they dump swewer into the sea,

  • Stayed: August 2012, travelled with family
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Thank SanAntonioTxChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hunguest Hotel Sun Resort

Address: Ul. Sveta Bubala bb, Herceg-Novi, Herceg-Novi Municipality 85340, Montenegro
Region: Montenegro > Herceg-Novi Municipality > Herceg-Novi
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Herceg-Novi
#5 On the Beach Hotel in Herceg-Novi
Price Range: £54 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hunguest Hotel Sun Resort 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Hunguest Hotel Sun Herceg-Novi

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