In case you are a traveller who is looking for and accustomed to quality, please look somewhere else, unless you love frustration and disappointment. Maestral is an average overpriced 3 star property (altheough they claim it is 4 stars) located on the beach in Przno. Having stayed at some luxurious hotels our expectations were probably elevated and I was hoping for "more"...But at Maestral you can't get "more", here you can only get "less". There is a big mismatch between what you expect and what you get. Now straight to the point...When we arrived to the hotel we were expecting to be normally greeted with a smile, which is the least one can expect in any hotel (it is called the "Hospitality Industry" for God's sake!). Unfortunately at the front desk we were met by an unwelcoming lady who did not even look at us, needless to say she did not smile even once. As a matter of fact no one at Maestral's front desk smiles and all employees look very miserable (not sure if the management have noticed this). We arrived in the hotel at 14:30 in the afternoon (after travelling through the canyons of Montenegro for more than 5 hours) and naturally expected to be able to check in as we were previously informed by the hotel's reservation agent that the check-in time was at 14:00). To our surprise we were told by the front-desk lady that the room is not ready yet and it will be another 1 (one) hour until it gets ready. We had booked one of the renovated rooms (which are nicely done), but as the room was not ready, she tried to accommodate us in a different room (which was not renovated). Despite the fact that we had booked a "new" room, we decided to go and check out the "old" room in order not not wait. Needless to say the "old" room was unaccetable so we decided to wait for the originally designated "new" room. We left our luggage at the reception and went to the restaurant (which has a very nice terrace overlooking the bay) for a coffee. After patiently waiting for 1 hr and 15 minutes we went back to the front desk to finally check into our room. Unfortunately the room was still not ready and we were asked to wait for another 20 minutes by another unsmiling and miserable male employee at the front desk. After expressing our great disappointment with the long wait we were given our room key and the bell boy escorted us to our room where we were about to get another surprise...- the housemaid was still in the room and told us that the previous people had just vacated the room and we needed to wait for another 30 minutes... I was wondering how could this guy working at the front desk send us to a room which has not been serviced??? Don't they teach them this at Maestral? Complete lack of common sense and training. You can only imagine how we felt after the long wait..For those of you who are planning to stay in this hotel, please note that the check- in time is 16:30-17:00 and not 14:00 as anywhere else and as officially advertised by the hotel. So after waiting for two and a half hours we managed to get inside the room. After leaving our luggage in the room we then went to the beach for another lovely surprise. The beach was nice and the water very clean and this was our first good impression of this place. We ordered a couple of drinks and had to literally wait for 1 hr before realizing that the waiter had completely forgotten about them...So we went to get the drinks ourselves...The waiter eventually came and apologized and brought us a couple of orange juices on the house, which was a nice gesture and the first and ONLY attempt for a service recovery by an employee of this hotel...We had so many bad experiences in this hotel and I do not have the patience to explain in detail all of them but here are some of the highlights: There are no irons in the rooms, which means that you need to plan your wardrobe in advance and then the hotel will iron your clothes for a charge, which is quite inconvenient. If you go to the beach you will find out that the sunbeds on the first row next to the water are always booked for "VIPs" as they say, and most of these sunbeds are constantly empty. Breakfast in the hotel was OK but the choice was very limited. The ONlY fresh fruits you could get for breakfast were sliced tasteless kiwi and orange, and pineapple from a can!. Considering the fact that there are so many other cheap fruits in the summer ( e.g. watermelon, melon, peaches, grapes etc.) the limited choice was absolutely inexplicableand unacceptable. Some of the service staff in the restaurant and the bar do not speak English and their product knowledge is qute limited, needless to say that none of them smiles. Some other small and frustrating experiences - deactivated rooms keys which needed activating, locked minibar for the first 2 days!, wrong calls from the reception at 12 midnight, complete miscommunication between employees at the front desk, broken balcony door etc. The hotel manager (his name is Deyan I think) is quite arrogant with very basic communication skills (not the kind of person you would expect to see in a service industry, as he does not seemingly understand the concept of service (smiling and courtesy are apparently forbidden at Maestral, later on I read on Tripadvisor that other hotel guests had similar experiences to mine). It is clear that the main problem in this hotel is the recruitment of the wrong people for the wrong positions and the complete lack of service training. All in all our stay at Maestral was absolute disaster. I strongly encourage other travellers who are looking for a nice and relaxing vacation to stay away from this place.
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- Also Known As:
- Maestral Resort And Casino
- Maestral Hotel Sveti Stefan