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“Weekend hotel”

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Maestral Resort & Casino
Ranked #1 of 4 Hotels in Sveti Stefan
Certificate of Excellence
Reviewed 11 September 2013 via mobile

I go to maestral hotel twice a year because is very close to my country.the beach there is wonderful.People go there for the casino.Most of the people are italian.the food is better at la carta restaurant.the price of the hotel in summer is expensive .The room is too small and not very clean

  • Stayed: August 2013
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1  Thank sofjana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 - 60 of 202 reviews

Reviewed 31 August 2013

Four stars and minimum 200 e per night for dirty rooms, unidentified food in hotel restaurant, rude staff, dirty and old towels for the beach, not very clean pool and untreated arguing with locals or the Russians for your beach chairs, every single day the same.The staff l is attentive only to the lovers of casinos in it.You may feel like a second class guest.The village is very,very small bu nice,with 3 restaurants with the same fresh fish prepared in the same manner. If you prefer to be choosy on vacation find yourself another place to rest .

  • Stayed: July 2013, travelled with family
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2  Thank marant72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

In case you are a traveller who is looking for and accustomed to quality, please look somewhere else, unless you love frustration and disappointment. Maestral is an average overpriced 3 star property (altheough they claim it is 4 stars) located on the beach in Przno. Having stayed at some luxurious hotels our expectations were probably elevated and I was hoping for "more"...But at Maestral you can't get "more", here you can only get "less". There is a big mismatch between what you expect and what you get. Now straight to the point...When we arrived to the hotel we were expecting to be normally greeted with a smile, which is the least one can expect in any hotel (it is called the "Hospitality Industry" for God's sake!). Unfortunately at the front desk we were met by an unwelcoming lady who did not even look at us, needless to say she did not smile even once. As a matter of fact no one at Maestral's front desk smiles and all employees look very miserable (not sure if the management have noticed this). We arrived in the hotel at 14:30 in the afternoon (after travelling through the canyons of Montenegro for more than 5 hours) and naturally expected to be able to check in as we were previously informed by the hotel's reservation agent that the check-in time was at 14:00). To our surprise we were told by the front-desk lady that the room is not ready yet and it will be another 1 (one) hour until it gets ready. We had booked one of the renovated rooms (which are nicely done), but as the room was not ready, she tried to accommodate us in a different room (which was not renovated). Despite the fact that we had booked a "new" room, we decided to go and check out the "old" room in order not not wait. Needless to say the "old" room was unaccetable so we decided to wait for the originally designated "new" room. We left our luggage at the reception and went to the restaurant (which has a very nice terrace overlooking the bay) for a coffee. After patiently waiting for 1 hr and 15 minutes we went back to the front desk to finally check into our room. Unfortunately the room was still not ready and we were asked to wait for another 20 minutes by another unsmiling and miserable male employee at the front desk. After expressing our great disappointment with the long wait we were given our room key and the bell boy escorted us to our room where we were about to get another surprise...- the housemaid was still in the room and told us that the previous people had just vacated the room and we needed to wait for another 30 minutes... I was wondering how could this guy working at the front desk send us to a room which has not been serviced??? Don't they teach them this at Maestral? Complete lack of common sense and training. You can only imagine how we felt after the long wait..For those of you who are planning to stay in this hotel, please note that the check- in time is 16:30-17:00 and not 14:00 as anywhere else and as officially advertised by the hotel. So after waiting for two and a half hours we managed to get inside the room. After leaving our luggage in the room we then went to the beach for another lovely surprise. The beach was nice and the water very clean and this was our first good impression of this place. We ordered a couple of drinks and had to literally wait for 1 hr before realizing that the waiter had completely forgotten about them...So we went to get the drinks ourselves...The waiter eventually came and apologized and brought us a couple of orange juices on the house, which was a nice gesture and the first and ONLY attempt for a service recovery by an employee of this hotel...We had so many bad experiences in this hotel and I do not have the patience to explain in detail all of them but here are some of the highlights: There are no irons in the rooms, which means that you need to plan your wardrobe in advance and then the hotel will iron your clothes for a charge, which is quite inconvenient. If you go to the beach you will find out that the sunbeds on the first row next to the water are always booked for "VIPs" as they say, and most of these sunbeds are constantly empty. Breakfast in the hotel was OK but the choice was very limited. The ONlY fresh fruits you could get for breakfast were sliced tasteless kiwi and orange, and pineapple from a can!. Considering the fact that there are so many other cheap fruits in the summer ( e.g. watermelon, melon, peaches, grapes etc.) the limited choice was absolutely inexplicableand unacceptable. Some of the service staff in the restaurant and the bar do not speak English and their product knowledge is qute limited, needless to say that none of them smiles. Some other small and frustrating experiences - deactivated rooms keys which needed activating, locked minibar for the first 2 days!, wrong calls from the reception at 12 midnight, complete miscommunication between employees at the front desk, broken balcony door etc. The hotel manager (his name is Deyan I think) is quite arrogant with very basic communication skills (not the kind of person you would expect to see in a service industry, as he does not seemingly understand the concept of service (smiling and courtesy are apparently forbidden at Maestral, later on I read on Tripadvisor that other hotel guests had similar experiences to mine). It is clear that the main problem in this hotel is the recruitment of the wrong people for the wrong positions and the complete lack of service training. All in all our stay at Maestral was absolute disaster. I strongly encourage other travellers who are looking for a nice and relaxing vacation to stay away from this place.

  • Stayed: August 2013, travelled as a couple
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6  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

We staid at this hotel last year and we enyoid very much. We came back this year again but it was not the same. They gave us a room with sea view (as we ordered) but in the far edge of the Hotel. It's take us 10 minutes to go to the breakfeast. In our room some of the lights not worked. We asked 3 times but nobudy came. In my friends room the aircondition wor poorly. After we demand to change rooms, they promised to do it in the next day, and change my friends room. When we came in the next day at 6 PM, in the reception they told us that only after 8 PM they will change the rooms. We demand to speak with the manager. A person who present himself as tha vice manager was rude, and tell us that we will get a new rooms and this is it as we ars the problem. We get a new and very good rooms in the center of the hotel, not before we wait 1/2 hour to the bell boy to help move our lougage. It was a great dissapoint from the atitude, for customer who came back to the hotel second time. We deal a lot of time and change our plans because this. This is not the way to attitude to customer in a expensive hotel.

Room Tip: You have to demand to get only rooms in the central building and high floor with sea view. Outherwis...
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  • Stayed: June 2013, travelled with friends
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Thank Barabash R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2013

I have just returned from a Ledger holiday where we stayed in this hotel for 3 nights, dinner bed and breakfast. I had a lovely room with a sea view, hotel located right next to a private beach. My room was clean and had just been recently decorated, some parts of the hotel are in need of redecorating but I think this is an ongoing programme.
Breakfast was very good with plenty of choice of hot and cold food, the same at dinner with free water on the table.
Indoor swimming pool and jacuzzi very clean, outdoor pool was quite busy as exceptionally warm during my stay.
Staff polite and very helpful, nothing too much trouble.

Room Tip: Ask for a first floor room, as some rooms are on the ground floor and they can be a bit noisy.
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  • Stayed: June 2013, travelled solo
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Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

I was there on business trip for a few days. Great to have a break from the meeting in the pool or the beach. The hotel is at a splendid location. The hotel itself is ok, not that great luxury that is found in bigger cities though. Room and bathroom were clean, people are friendly.
I had a pool-side room on the first floor. I can recommend it, having a dip right after getting up in the morning and only having to run a few meters to get in is great.
Drinks are a bit overpriced: 3 euro for a bear is excessive, as is 18 euro for a bottle of cheap wine. Price of food is ok.
The internet is probably run through a very tiny copper wire as it is so slow, if you can find the wifi that is ... often the signal just drops off. There is plenty of room for improvement on that side, especially for such a fancy hotel.
The hotel has confiscated quite a large area of the beach and made it private. There is a nice towel service.
Be careful when dining at the small sea-side restaurants next to the hotel. These are a real rip-off. Prices are very unclear, waiters are pouring wine without asking, etc. Be ready to pay up to 60-70 euro for a fish for 2 persons. Ridiculous ...

Room Tip: Ask for a room on the first floor with a direct access to the pool.
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  • Stayed: June 2013, travelled with family
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Thank Stef133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013 via mobile

The location of the hotel is very good. The rooms are nice and spacious, bathroom and WC are separate, but for 5***** we expected more and there is a urgent need for a renovation!
There is a good variety of different facilities and a Casino.
The beach is nice but not so special. Breakfast buffet was really good.
There are some restaurants near the hotel, where you should enjoy dinner and watch the sunset. Very romantic!
This hotel is a nice place to stay, but they should renovate and low down the prices!

  • Stayed: June 2013
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Thank Toniedorie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maestral Resort & Casino

Address: Przno bb, Sveti Stefan, Budva Municipality 85315, Montenegro
Region: Montenegro > Budva Municipality > Sveti Stefan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Sveti Stefan
Price Range: £132 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Maestral Resort & Casino 5*
Number of rooms: 105
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Also Known As:
Maestral Resort And Casino
Maestral Hotel Sveti Stefan

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