This has to be the worst hotel I have ever stayed at. Friends and I booked the hotel through a 3rd party and arrived at the hotel in the early evening. The road into the Hotel requires a competent 4x4 vehicle to navigate through what is essentially a dirt track. Our first impressions were not good at all. The reception is open and dark. There is no welcome at all. Upon arriving at the hotel, we tried to check-in. Despite having 3 separate reservations, the incompetent hotel manager and staff were only able to provide us with one room and 3 beds – a double and a single. Considering 3 adult males were travelling, they could not see that separate reservations meant separate rooms. We waited and waited. During this time, we each had a drink whilst we waited for them to resolve the issue - we eventually had to remind them we were still waiting. After 20 mins they showed us around to a couple of rooms which were disgusting. In one room, rice and curry littered the floors. The hotel assured us that the room would be cleaned before we entered. In addition, the hotel advertises wi-fi and satellite TV, however, the hotel were unable to provide these two services. We politely requested the hotel to honour our booking request or provide a discount. The hotel refused and at this point, the hotel manager lost his sense of sanity shouting abuse and obscenities which cannot be printed. Other staff joined in with further obscenities. We opted to leave the hotel immediately as we feared for our safety. We will be filing a complaint to the Sri Lankan Tourist Authority to review the behaviours of this hotel and its management. This hotel is an absolute disgrace and isn’t fit to be classed as even a 1 star hotel. Stay here at your own risk.
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