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“Disgraceful Hotel”

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Boulder Range Resort
Ranked #14 of 15 Hotels in Dambulla
Aberdeen
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Disgraceful Hotel”
Reviewed 6 February 2012

This has to be the worst hotel I have ever stayed at. Friends and I booked the hotel through a 3rd party and arrived at the hotel in the early evening. The road into the Hotel requires a competent 4x4 vehicle to navigate through what is essentially a dirt track. Our first impressions were not good at all. The reception is open and dark. There is no welcome at all. Upon arriving at the hotel, we tried to check-in. Despite having 3 separate reservations, the incompetent hotel manager and staff were only able to provide us with one room and 3 beds – a double and a single. Considering 3 adult males were travelling, they could not see that separate reservations meant separate rooms. We waited and waited. During this time, we each had a drink whilst we waited for them to resolve the issue - we eventually had to remind them we were still waiting. After 20 mins they showed us around to a couple of rooms which were disgusting. In one room, rice and curry littered the floors. The hotel assured us that the room would be cleaned before we entered. In addition, the hotel advertises wi-fi and satellite TV, however, the hotel were unable to provide these two services. We politely requested the hotel to honour our booking request or provide a discount. The hotel refused and at this point, the hotel manager lost his sense of sanity shouting abuse and obscenities which cannot be printed. Other staff joined in with further obscenities. We opted to leave the hotel immediately as we feared for our safety. We will be filing a complaint to the Sri Lankan Tourist Authority to review the behaviours of this hotel and its management. This hotel is an absolute disgrace and isn’t fit to be classed as even a 1 star hotel. Stay here at your own risk.

Room Tip: Avoid this hotel!
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nxakram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 reviews from our community

Traveller rating
    1
    14
    10
    7
    3
See reviews for
9
10
1
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Turkish first
  • Any
English first
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2012

The good
very quiet except for a few wild animals.
very nice hotel location in the nature
Swimming pool (but did not use)
Very large room

The bad
Cold breakfast after 7:30 (concept of correct heat maintenance not integrated)
Difficult to access (dirt road with big holes)
no wifi
All meals at the same price and expensive (1450 Rs double to triple the usual price)
Room not fixed (shower curtain falling)
Seems to come from a bad management
And lack of experience of the employees
Do not think of eating outside without a car at hand. After my first evening I bought my evening meals and fruits in town before going back to the hotel.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swissvoyager7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dambulla hotels

Montpellier, France
Level 6 Contributor
221 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 2 June 2011

A quiet place in the countryside. The bungalows are spacious and clean. The area around the bungalows needs to be improved : more vegetation. There is a pool.
The open air restaurant is a pleasant place. Dinner food was good but breakfast was poor in quality and choice.
The only negative point is the track leading to the hotel : it takes 15min to do 800m...

  • Stayed February 2011, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Hikingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boulder Range Resort

Property: Boulder Range Resort
Address: Kiralagolla, Dambulla, Sri Lanka
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 15 Hotels in Dambulla
Price Range (Based on Average Rates): £
Hotel Class:3 star — Boulder Range Resort 3*
Number of rooms: 15
Reservation Options:
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