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“Timeless”

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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
2 reviews
“Timeless”
Reviewed 18 May 2014

I have Stayed at Kandalama around 10 Times with last been 3 weeks ago . A superb hotel , with a unique design and layout . Not the normal boxed in feeling . Kids love the long walks ways from room to dining and the pool is fabulous. Staff is caring . Surroundings are heavenly . And food is superb and the spread is good.

Room Tip: Sigiriya Wing or Suites near the Spa
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Colombo
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 May 2014 via mobile

Love the eco cut-off-rock concept of the hotel,loved the long corridors which help u burn all u eat,love the infinity or rock pool as well,loved the Jacuzzi n room,and most of all loved the FOOD there!!! The breakfast buffet ws the best iv had at ANY hotel,locally or internationally :-) Fantastic smiley service as well,keep it UP guys :-)

Stayed April 2014, travelled as a couple
Helpful?
Thank dat-gal-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

We spent two days here in April and had a wonderful time. The view from the infinity pool is fantastic and the room was luxurious. It was brilliant being so close to the monkeys and we were able to feed the elephants who are just gorgeous and seem really happy. The buffet was very good. Really enjoyed the jacuzzi bath! The staff were very friendly and helpful. Wish we could have stayed for longer.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IDEK106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Greetings from Heritance Kandalama! Thank you very much on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable one. It surely makes all our hard work and effort worthwhile. Whilst thanking you on your sincere words, we hope we will have the pleasure of greeting you again at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawley, United Kingdom
Level 5 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

I lovely stay in this wonderful hotel. Warm welcome and great service, from the moment we arrived the service was first class, room was excellent and the bed was great. Nothing too much trouble for these people. Breakfast was great.
This truly is grand hotel to stay we enjoyed walking around the local area beautiful landscape.

SQ

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simonq53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Greetings from Heritance Kandalama! Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and the breakfast buffet. Whilst doing our best to keep up with the standards, we hope we will have the pleasure of greeting you once again at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

Stayed two night here. Good hotel, nice room, food was great and there is nice options of places to eat. The staff were polite and friendly. Nice gym, well equipped. The pool is a lovely deep blue.
Best hotel to relax.... :)

Room Tip: Higher Floor Rooms
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rehana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Thank you so much for the supportive review. We are so happy to hear you have enjoyed your stay with us. Whilst striving to serve you better, we hope to welcome you back at Heritance Kandalama once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 May 2014

Beautiful setting, fitting seamlessly into its natural surroundings, views to Sigiriya, nature abound, spotless, designer rooms all with their own unique view, attentive and genuinely interested staff, fantastic food quality and variety.. I could just keep typing. I have read some other reviews relating to the size of the Heritance and its popularity with tour groups, but the level of activity and attraction in the Dambulla area, and clever design of the building and its communal spaces left us feeling pleasant surrounded by a variety of people, not fighting for space in the pool or at the absolutely jaw-dropping buffet or a-la-carte restaurant. I was even able to work off some of my buffet guilt the next day in a gym that is the same size of the one I use in Melbourne, which was again spotless, cool and just well-conceived. It's hard to take even a singular photo that captures how special this place is. I will definitely return, and have already been recommending this to friends and family with the relentless of an Amway salesman. Do yourself a favor and stay here once in your lifetime.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Casey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Greeting from Heritance Kandalama! Thanks and million for the fantastic review! It's great to hear your overall experience and we are so happy to hear you have enjoyed your stay with us. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. Whilst doing our best to keep up with the standards, we hope we will have the pleasure of greeting you once again at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 May 2014

Having heard so much about the hotel... and having contemplated on booking this hotel on my many visits to Sri Lanka I decided this time (April 2014) round I'm' going to book the hotel and commit to it.

The hotel is located in the midst of the light tropical jungle, by the side of the scenic Kandalama reservoir. Upon arrival we were greeted and our details were taken, to the credit of the gentleman who checked us in he gave us a complementary upgrade. Already in my books this hotel was of to a great start.....

Irrespective of the complementary upgrade, the hotels features speak for its self. 1 night at this hotel is not suffice to utilize all of its facilities and to explore the region that is Dambulla. I mean how does one utilize 3 pools and as many restaurants of the hotel with 1 night stay :)….

However I managed to utilise 2 of the swimming pools. The one which everyone should try is the Kaludiya Pool, as the bottom of the pool is the dark bedrock on which the structure of the hotel is rested upon. The view from the pool deck at Kaludiya is simply breathtaking…. To one side you are presented with the Kandalama Lake and to the other side you are presented with Sigiriya Rock. Ideal place for the professional photographers… and facebook photographers to take some breathtaking photos.

The room it self is superb, the light music which is played at regular intervals has a calming effect on anyone after a hard days work, or for the restless traveller such as my self . The main buffet Kanchana Restaurant certainly does raise the eye brows and opens the eyes for anyone that walks in to the restaurant. The presentation of the food, the variety which is available, and the quality of service provided by the restaurant staff certainly makes dinners come back … over and over again… :) however if one does eat to much one may have to be carted back to the hotel room in a wheel barrow… cause there is so much food in the buffet one can eat :).

Whether you are a local Sri Lanka, or a foreigner on holiday in Sri Lanka, the staff seem to be trained to respect and treat all guests as equals. From the moment one check in to the hotel, to the moment one utilise the facilities within the hotel the same level of customer service can be seen across all staff members.

I will highly recommend this hotel to anyone in Sri Lanka, or anyone planning on visiting Sri Lanka, and without a doubt I will definitely be visiting this hotel again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aus_Mili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
#1 Spa Hotel in Dambulla
#1 Luxury Hotel in Dambulla
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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