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“Unique exeperience”

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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Colombo, Sri Lanka
1 review
“Unique exeperience”
Reviewed 19 May 2014

My best hotel experience to date! The view and the feeling of one-ness with nature was the best...at the same time not having to sacrifice on self-indulgent luxury! The pool visually extends into the lake and another pool is made using the natural rock formation in the hotel. The pool staff were wonderfully helpful and very knowledgeable about the locality. The corridors span the edge of the forest and groups of monkeys frequently occupy the trees along the corridors and rooms. The food is fantastic too. The breakfast was awesome, but there could have been a better variation between lunch and dinner (but neither was disappointing at all!) I loved the body lotion in the Superior room/Dambulla wing and would love to know where I can purchase some in Sri Lanka!

Room Tip: Air conditioning is better in the middle of the Kanchana restaurant rather than the far ends near th...
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  • Stayed May 2014, travelled with family
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Helpful?
Thank BelindaC101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 May 2014 via mobile

I have been to many hotels, but this hotel is exceptional in all aspects! Being cabin crew, we always stay in hotels around the world since that where our 2nd home, but here at Kandalama we were just amazed! The service, the food and the ambience! All were fantastic! We actually felt pampered and looked after during our holiday...good job done and I would recommend this hotel to anyone and everyone! A true experience when it comes to hospitality!

Stayed May 2014, travelled with friends
Helpful?
Thank Fazlan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 18 May 2014

I have Stayed at Kandalama around 10 Times with last been 3 weeks ago . A superb hotel , with a unique design and layout . Not the normal boxed in feeling . Kids love the long walks ways from room to dining and the pool is fabulous. Staff is caring . Surroundings are heavenly . And food is superb and the spread is good.

Room Tip: Sigiriya Wing or Suites near the Spa
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  • Stayed May 2014, travelled with friends
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Helpful?
Thank suren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 May 2014 via mobile

Love the eco cut-off-rock concept of the hotel,loved the long corridors which help u burn all u eat,love the infinity or rock pool as well,loved the Jacuzzi n room,and most of all loved the FOOD there!!! The breakfast buffet ws the best iv had at ANY hotel,locally or internationally :-) Fantastic smiley service as well,keep it UP guys :-)

Stayed April 2014, travelled as a couple
Helpful?
Thank dat-gal-88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

We spent two days here in April and had a wonderful time. The view from the infinity pool is fantastic and the room was luxurious. It was brilliant being so close to the monkeys and we were able to feed the elephants who are just gorgeous and seem really happy. The buffet was very good. Really enjoyed the jacuzzi bath! The staff were very friendly and helpful. Wish we could have stayed for longer.

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank IDEK106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Greetings from Heritance Kandalama! Thank you very much on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable one. It surely makes all our hard work and effort worthwhile. Whilst thanking you on your sincere words, we hope we will have the pleasure of greeting you again at Heritance Kandalama.
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Crawley, United Kingdom
Level 5 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

I lovely stay in this wonderful hotel. Warm welcome and great service, from the moment we arrived the service was first class, room was excellent and the bed was great. Nothing too much trouble for these people. Breakfast was great.
This truly is grand hotel to stay we enjoyed walking around the local area beautiful landscape.

SQ

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank simonq53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Greetings from Heritance Kandalama! Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and the breakfast buffet. Whilst doing our best to keep up with the standards, we hope we will have the pleasure of greeting you once again at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

Stayed two night here. Good hotel, nice room, food was great and there is nice options of places to eat. The staff were polite and friendly. Nice gym, well equipped. The pool is a lovely deep blue.
Best hotel to relax.... :)

Room Tip: Higher Floor Rooms
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank Rehana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritance K, HR Executive at Heritance Kandalama, responded to this review, 14 May 2014
Dear Valued Guest,

Thank you so much for the supportive review. We are so happy to hear you have enjoyed your stay with us. Whilst striving to serve you better, we hope to welcome you back at Heritance Kandalama once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dambulla
#1 Luxury Hotel in Dambulla
#1 Spa Hotel in Dambulla
#1 Family Hotel in Dambulla
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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