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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Colombo, Sri Lanka
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“worth for money”
Reviewed 18 August 2014

we stayed there at august.we had very warm welcome,our room {suite}was huge and clean.very kind staffs and good food.room service was very good ,when we call they came within 5min and solve our needs.very kind and helpful chefs and restaurant staff.wonderful pools and very clean.the hotel had very good views. OVERALL WE HAD VERY GOOD TIME, WE WILL DE.FINITELY COME BACK.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank jeyachandrika3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (835)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Toronto, Canada
Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 16 August 2014

We stayed here only as stopover on a longer journey. The place is worth spending at least a couple days as the surrounding wilderness and the rustic setting are very relaxing and peaceful. The location and setting are great. Accessible to the main roads through reasonably short drive through country roads. The world renowned Sigiriya and Dambulla sites are closely. The food was good. The reception and check in was seamless and exemplary. Checkout was also easy. On the down side - we were in the Dambulla wing and there was faint whiff of sewage in the room. The staff could not smell it. Obviously there is a defect in the plumbing that needs to be addressed. Could have been just that particular room. Another negative experience was that I signed up for the Bird Watching tour in the morning. I told the the guy who checked us in and again reminded the front desk on my way back from dinner, but when I showed up at 6.30 am I was told the activity was cancelled as the guide was unwell and they pretended that they did not have any record of my signing up the night before. Need better communication. No big deal, I went out for a walk by myself and it is a birder's paradise. As expected given the jungle location the place does have a lot of insects and ghekkos.

Room Tip: Rooms in the upper floors offer a better view.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank IndoCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 August 2014 via mobile

-Amazing structure built into rocks
-Beautiful scenery (especially sunset on 7th floor by the telescope)
-Huge buffet selection
-Fantastic spa with 5* personalised customer service that the rest of the hotel should take note of
-Nice rooms, especially bathrooms

Things to note

-Get to Sigiriya Rock for 7am and be one of the first to climb (3,900 slrps) then stop at the farm shop on the way back for juice
-If you order a sandwich from the cafe, share between two as they are huge
-If you decide to play billiards, be prepared to be presented with a bill!
-Take everything you need to the pool as it may be a long walk back to your room
-Busy during children's holidays meaning hard to swim properly in the pools or find a quiet area

This hotel is a must see but prepare to be annonymous.

Stayed August 2014, travelled with friends
Helpful?
1 Thank CatSutcliffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

When I stepped in the Heritance Kandalama I did not know whether I was in a hotel surrounded by a rocky forest or in a rocky forest surrounded by a hotel. It was such a wonderful feeling I had with lovely scenery complemented by vast areas of water filled lakes and mountains all around me. The famous Sigiriya Rock was visible from one of the swimming pools. The pools were in harmony with the sounding lake and appeared to be a very large pool.

Just see the photographs attached depicting the jungle like area next to the hotel and embedded rocks along the walls to understand what I mean. This is MUST place not only honeymoon couples to embrace not only each other, but also to embrace the authentic environment embracing the hotel.

There are 3 pools with ampe support from te staff who keep them clean. Then of course, the culinary effort taken by the catering staff by providing mouth watering meals will not allow you to leave the restaurant without filling yourself. The staff in every sector were very responsive and courteous starting with the Reception Area personnel to Room Attendants as well as the Restaurant Staff. The rooms were kept clean and the room service above average.

The gym had sufficient equipment but when we were there, there was hardly anyone except the person who was looking after the equipment who was very helpful, . I don't blame other visitors since they had other activities to get them involved like swimming and strolling near the hotel.

There were monkeys around, but they did not show any animosity against our presence. In fact they were in harmony with the existing environment.

When my daughter and family return here for a holiday from UK, this is a must place that I should take them.

Room Tip: Get a room with the view of the lake.
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Stayed June 2014, travelled with family
Helpful?
Thank Kithsiri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sri Lanka
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 August 2014

This was my 3rd visit in a span of 15 years, and i had a lot of expectations especially when it came to the food as this hotel was so well known in the past for its tasty food and the many awards it won in SL. But it was a big let down for me as the buffets which had nice cooking stations were not living up to the hotels past reputation. The restaurant staff was present and very helpful but the chefs and the cooks at the cooking station was discriminating amount the clients and some of them had a huge chip on the shoulder.. the hotel is a bit run down and needs a good renovation as the last renovation was done almost 9 years ago.

The reception staff was very friendly so were the room attendants. IF they improved on the food quality which was quite bland for my liking (which was not the case during my past 3 visits over the years)... Its an iconic structure done by the most famous architect Sri Lanka has ever produced.

Room Tip: ask for a room what overlooks the lake. on a higher floor. lower floors have creepers and trees that...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Roshan_Withanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 August 2014

Customer service - fantastic and friendly
Food - Outstanding and value for money (approx $35 USD for international buffet)
Room - We had the superior room with a Jacuzzi. The bed was incredibly comfortable and the room large. The rainwater shower head was a real highlight, so were the monkeys watching our every move from balcony.

Room Tip: Make sure you keep the balcony door locked or the monkeys will get in and make a mess of your things...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Damian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kandy, Sri Lanka
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 August 2014

have been visiting many times always have been having good service good food everything is good even the location something out of this world if on vacation in
Sri Lanka and you love nature a resort you must visit

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank lakshmanisaac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Phone Number:
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Dambulla
#1 Luxury Hotel in Dambulla
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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