We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Over rated and very disappointing visit”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Galway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Over rated and very disappointing visit”
2 of 5 bubbles Reviewed 5 January 2011

Having been told so much about this Hotel we were very disappointed, the staff were not interested in us. The food was all buffet and always cold unless you went and had it prepared in front of you on the BBQ. Had to send back main course twice to get it hot. Service left a lot to be desired. The place was cold and (not their fault they had rain) and the rooms damp. The A/C only worked on cold no matter how high you put it. You could not open the balcony door because of the monkeys and I agree with a previous writer the location leave you in the middle of nowhere. I would not recommend this hotel to anyone and have requested the travel agent removes it from their list.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bubblegummergalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,374 reviews from our community

Traveller rating
    2,099
    855
    291
    77
    52
See reviews for
869
1,626
110
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (827)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 5 January 2011

Had a great time at Kandalama, Amazing location, mind blowing views and delicious food. Right from the beginning to end the service was great, kids loved it.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dharma123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
140 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 5 January 2011

Built into the rock face in the forest with fantastic views over the lake.
Staff are friendly, food offered at the evening and breakfast buffet is good though like many buffets was not outstanding. During our stay the Al a Carte restaurant was closed for refurbishment.
This hotel is an ideal centre to visit Polonnaruwa and Sigiriya Rock plus one of the National Parks
A walk beside the lake will reveal a variety of wild life including deer, monkeys and a variety of birds.
The only downside are the troops of monkeys which can play havoc with the balcony furniture, we were woken at 06.30 one morning with 14 wrestling on the balcony. We were reluctant about using this area on the grounds of hygene and safety. They would approach if sitting on the balcony and could be aggressive if shooed away

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FishermanWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 5 January 2011

We stayed for 2 nights in a luxury room in Heritance Kandalama. The architecture of the place is unusual but not particularly suitable for those with young kids. There are monkeys all over the place - one chased us till we ran for shelter to the main hotel. There are no kiddy amenities or open spaces for children to run around. The food was just about okay, but pretty over-priced. What really put us off the hotel was the pathetic response to our complaint that there was no hot water in the bathroom. We complained over 4 times from 6 in the evening till 10 pm. Each complaint would get attended to by one engineer, who would come, turn all the taps on, look foxed and disappear. Then there would be silence till we complained again. Over the evening we were visited by 5 engineers, but the water stayed cold. While checking out I complained to the manger and got a weak apology in return. As our van began exiting the premises, someone ran up and thrust a bottle of jam through the window, as compensation – that feeble gesture was even more annoying – surely when a hotel of this stature should ensure good service, and have a better approach towards dealing with guest complaints.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank radranblr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 January 2011

We made a special trip into the dark jungles of Dambulla and rickety roads to get to this much talked of hotel. Thought the frontage is quite spectacular and famous, i would not consider staying there for the service or the food! There was also something dying over the front driveway or some garbage that needed to be cleaned up.

The food was so dissapointing and very overpriced. Very small menu too outside of the obligator 'buffet'. What I ordered a la carte was not at all what was described on the menu, a scrap of processed cheese and a sliced franfurter at London prices!

Where we stayed nearby was outstanding by comparison...the Habarana Lodge. A separate review on that.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmine032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 4 January 2011

The design of the hotel and its location are absolutely stunning. The swimming pools in particular were fantastic. Rooms were of a good standard- though could do with brighter lighting. The food though was very poor and extremely expensive. The desk staff/management over-promised and under-delivered. More of a hotel for tour groups than for families overall- it had a tour group ambience.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Je142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 January 2011

magestic view - jungle and lake (cannot be described by words!)
faboulous rooms with magnificent view
hotel and nature blended perfectly together

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gratsos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Dambulla
3.2 mi away
Aliya Resort & Spa
Aliya Resort & Spa
#3 of 20 in Sigiriya
4.5 of 5 bubbles 1,513 reviews
4.2 mi away
Jetwing Vil Uyana
Jetwing Vil Uyana
#1 of 20 in Sigiriya
4.5 of 5 bubbles 1,410 reviews
1.5 mi away
Signature by Amaya
Signature by Amaya
#4 of 15 in Dambulla
4.5 of 5 bubbles 214 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Jetwing Lake
Jetwing Lake
#6 of 15 in Dambulla
4.5 of 5 bubbles 63 reviews
11.6 mi away
Cinnamon Lodge Habarana
5.7 mi away
Kalundewa Retreat
Kalundewa Retreat
#9 of 15 in Dambulla
4.5 of 5 bubbles 113 reviews
Show Prices
Show Prices
Show Prices

Been to Heritance Kandalama? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Phone Number:
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Dambulla
#1 Spa Hotel in Dambulla
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, TripOnline SA, Odigeo, Booking.com, Holiday Gems, Southall Travel, TravelUp, Hotels.com, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Heritance Kandalama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing