Having been told so much about this Hotel we were very disappointed, the staff were not interested in us. The food was all buffet and always cold unless you went and had it prepared in front of you on the BBQ. Had to send back main course twice to get it hot. Service left a lot to be desired. The place was cold and (not their fault they had rain) and the rooms damp. The A/C only worked on cold no matter how high you put it. You could not open the balcony door because of the monkeys and I agree with a previous writer the location leave you in the middle of nowhere. I would not recommend this hotel to anyone and have requested the travel agent removes it from their list.
- Official Description (provided by the hotel):
- Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more less
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- Also Known As:
- Kandalama Hotel Sri Lanka
- Hotel Heritance Kandalama
- Heritance Kandalama Dambulla
- Kandalama Hotel Dambulla